Customer Service Representative

SUMMARY

Daniel Jean

Experienced customer service professional in search of a position as a customer service representative that allows for the application of excellent retention, communication and organizational skills when providing customers with a high level of support.

***********@*****.***

786-***-**** (mobile)

19499 NE 10 Ave Apt 411, Miami, FL, 33179

WORK EXPERIENCE

Atlas Systems, Bambo HR

Remote Customer care specialist

Remote USA

Jan 2022 – Present

Responsibility:

Help members and/or providers regarding website registration and navigation.

Scheduling patient appointments and making reminder calls.

Informing patients about delays and waiting times.

Assist patients with filling out patient history forms, consent forms and payment contract forms.

Update and verify patient information at every visit.

Receive and process credit card payments for medical services rendered.

Review patient accounts, identify delinquent accounts and collect overdue payments.

Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member.

Resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues.

Enablx

Work from Home Customer Support

Remote Florida

Dec 2019- Jan 2022

Responsibility:

Assisted our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price, and availability, technical specifications, and ordering.

Handled all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.

Provided technical support concerning information and specifications for products provided in our Enablx Tools catalog and catalogs of our other suppliers.

Input orders utilizing internal ordering software systems.

Engaged closely with the Customer Service team to resolve open questions.

MCI Careers

Customer Service and Sales

Miami, Florida

March 2016- Oct 2019

Responsibilities:

Placing orders and managing transactions with customers using online registration.

Cancel existing orders, follow up claims upon customer’s requests.

Collect payments with credit cards.

Process online refund/exchange or escalation.

Apply discounts and coupons according to the company’s policies and procedures.

Cross-selling products and introduce new ones.

EDUCATION

High School Diploma

Booker T. Washington Senior High School

Miami, FL

2012 – 2016

Skills

• Creativity

• Leadership

• Organization

• Problem solving

• Teamwork

• Multitask

• Multilingual

• Computer Savy

• Active Listening

Contact this candidate