Operations Coordinator People
Resume:
Heather Kiefer
Pueblo, CO *****
*********@*****.***
Professional Summary
Skilled and results-driven Branch Manager with 10 years of experience in operations management and team leadership within the staffing industry. Proven track record in achieving sales targets, enhancing customer satisfaction, and managing large-scale projects with up to 100 employees. Expertise in recruitment, training, and compliance, coupled with strong conflict management and customer service skills. Committed to driving operational excellence and fostering an environment that supports a high-performing team. Work Experience
Branch Manager
PeopleReady-Pueblo, CO
May 2015 to February 2025
• Managed a team of employees through daily operations.
• Developed and implemented strategies to achieve sales targets.
• Led recruitment and training efforts to collate large groups of qualified individuals with varying skill sets.
• Implemented strategies to measure performance and conducted regular performance evaluations for staff member
• Performed daily visits to multiple job sites to ensure safety protocols were being adhered to.
• Conducted MSHA Part 46 and Flagging certification classes regularly.
• Managed payroll for in house and temporary employees on a daily and bi-weekly schedule.
• Oversaw compliance with company policies, industry regulations, and legal requirements were met by staff and customers at all times.
• Resolved customer and employee complaints or issues promptly resulting in a high level of customer and employee satisfaction
• Served as an HR contact for escalated customer and TA inquiries/complaints/resolutions that required investigation.
• Competed background checks and/or drug screening of TA's when required by customers
• Managed large-scale projects that required upwards of a 100 employees for prolonged periods of time. Telemarketing Representative
Convergys Inbound Call Center-Pueblo, CO
May 2013 to March 2015
• Built strong customer relationships by providing exceptional product knowledge and addressing inquiries or concerns
• Implemented upselling techniques resulting in an increase of average order
• Identified opportunities for cross-selling additional products or services to existing Directv customers
• Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction Cafeteria Lead
Pueblo City Schools D60-Pueblo, CO
August 2010 to May 2013
• Prepared and served nutritious meals to students in accordance with school guidelines
• Maintained cleanliness and sanitation standards in the cafeteria, ensuring a safe and healthy environment for students
• Managed inventory of food supplies, placing orders as needed to ensure availability of ingredients
• Monitored food temperatures regularly to guarantee proper storage and prevent spoilage or contamination
• Followed portion control guidelines when serving meals, minimizing waste while meeting student's nutritional needs Education
GED
Central High School - Pueblo, CO
June 1996
Skills
• Sales
• Management
• Human resources
• Customer service
• Leadership
• Conflict management
• Accounts receivable
• Recruiting
• Payroll
• Accounts payable
Certifications and Licenses
OSHA 10
Driver's License
Food Handler Certification
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