Service Delivery It

Contact

Surfside Beach, SC *****

951-***-**** (Work)

*************@*******.***

www.linkedin.com/in/ralphschmidt

(LinkedIn)

Top Skills

Service Delivery

Infrastructure

Sales

Certifications

ITIL Foundation in IT Service

Management

ITIL Intermediate - Continual Service

Improvement

Ralph Schmidt

Trusted Client Advocate 20+ Years Driving IT Service Excellence and Revenue Growth

Myrtle Beach, South Carolina, United States

Summary

Comcast Business relies on seasoned leadership in managed services to drive operational efficiency and client satisfaction. As a Client Services Executive with over seven years of experience, contributions include spearheading service delivery for thousands of locations, advocating for clients, and enhancing processes to boost growth and revenue. Expertise in ITIL Service Operation and Financial Management ensures seamless operations and exceptional client outcomes.

Past achievements span implementing transformative IT solutions, such as enhancing statewide networks and ensuring compliance during critical migrations. A dedication to long-term client relationships and strategic IT service management underpins a mission to deliver impactful and scalable technology solutions that empower businesses to thrive.

Experience

Comcast Business

Client Services Executive

July 2016 - December 2023 (7 years 6 months)

Irvine, California, United States

• Spearheaded managed services for 7,200 Taco Bell locations, enhancing operational efficiency and client satisfaction.

• Advocated for clients, driving growth in new store installations and boosting revenue through strategic process improvements.

• Oversaw ITIL responsibilities, including Service Operation and Financial Management, ensuring seamless service delivery across Comcast Business. Verizon Enterprise Solutions

16 years 1 month

Program Delivery Executive - California Corrections Health Care Systems (CCHCS)

Page 1 of 3

August 2009 - June 2016 (6 years 11 months)

• Managed the delivery of Verizon Enterprise Solutions services for California Corrections Health Care Systems across 34 institutions.

• Designed and implemented a WAN Diversity Network, enhancing connectivity and reliability statewide.

• Spearheaded the migration of applications to state-mandated data centers, ensuring compliance and operational efficiency.

• Developed standardized project processes that improved project delivery timelines and budget adherence.

Client Executive Manager

June 2007 - July 2009 (2 years 2 months)

San Francisco Bay Area

• Managed executive client relationships across the US West region, France, Australia, and Canada.

• Led a client engagement team of 26 dedicated professionals, enhancing service delivery in help desk and infrastructure management.

• Achieved an average revenue growth of 58% YOY from 2006 to 2008, exceeding targets consistently.

• Successfully transitioned major clients to managed services, ensuring high satisfaction and retention rates.

Client Executive

June 2000 - June 2007 (7 years 1 month)

• Managed the overall executive relationship of 6 clients in delivering application and infrastructure management services to business critical systems. Renewed all six contracts during the past 2 years.

• Managed one of the largest/strategic accounts within the company and leading the launch of their B2B site in the 2nd quarter and there B2C site in the 3rd quarter.

• Full accountability for client satisfaction, P&L profitability, and growth targets. For 2002, the company generated $16.7mn in sales reflecting a growth of about 60% over 2001 revenues. We met our target to meet our 2003 goal of 21 million. During the 2004 fiscal year, we increased annual revenue 40% from 2003

• Participates in the sales process and responsible for structuring, negotiating, and closing contracts. This includes defining critical Page 2 of 3

business processes (CBP’s) for the client and then connecting the best of breed SLA’s.

Electronic Data Systems (Bechtel Account, San Francisco, CA) Global Client Delivery Executive

June 1996 - June 2000 (4 years 1 month)

San Francisco Bay Area

• Spearheaded the turnaround of the Bechtel account, enhancing profitability and employee morale.

• Achieved an additional $8 million in revenue growth, contributing to a $27 million annual account.

• Fostered strong relationships with Bechtel's Corporate and Regional CIOs, resulting in a 5.08 customer satisfaction rating.

Education

Jacksonville University

BA, Political Science, International Studies · (September 1981 - April 1985) Page 3 of 3

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