Assistant front office manager

Mohamed

Fouda

Cluster Night Manager

+971-**-***-****

***************@*****.***

linkedin.com/in/mohammed-ahmed-

88166bb9

Dubai, UAE

SUMMARY

Dynamic and results-oriented professional with over 10 years of experience in front office management, sales, and events within luxury brand environments. As a dedicated team player, I prioritize customer satisfaction and have a proven track record of generating revenue and exceeding performance targets. With exceptional judgment and decision-making skills, I excel at establishing and maintaining strong relationships with clients across diverse markets. Skilled in analyzing market trends and implementing effective strategies, I am committed to delivering an unparalleled guest experience and driving operational excellence in a luxury setting.

EXPERIENCE

Cluster Duty Manager - Led night operations 02/2025 - Present Novotel, Mercure, Ibis styles, Adagio .Dubai Waterfront Oversaw night operations for Novotel, Mercure, Ibis Styles, and Adagio Dubai Deira Gold District cluster. Ensured seamless guest experience and compliance with Accor brand standards. Supervised and trained night staff, managing guest inquiries and emergency situations. Performed night audits and prepared detailed management reports for senior leadership. Conducted financial reconciliations and maintained accurate records. Maintained safety, security, and smooth coordination among departments during night shifts. Delivered consistent high service quality and operational efficiency across all properties. Night Manager ( Pre Opening Team ) 01/2023 - 12/2024 Jumeirah Gulf of Bahrain Resort and Spa

Oversee night operations to ensure exceptional service for guests and visitors. Supervise the night audit process for accuracy and compliance. Welcome VIP guests upon arrival, providing personalized service. Address and follow up guest feedback and complaints efficiently to enhance satisfaction. Enforce hotel security policies to ensure guest safety. Prepare and distribute night audit reports as required. Log significant incidents during shifts to ensure transparency. Act as a primary source of assistance for guests.

Lead pre-shift briefings and ensure staff compliance with grooming standards. Perform additional duties as assigned by senior management. Duty Manager 12/2021 - 12/2022

The Diplomat Radisson Blu Hotel, Residence & Spa Bahrain Sales Executive - Corporate 12/2019 - 11/2021

The Diplomat Radisson Blu Hotel, Residence & Spa Bahrain Reservation & Revenue Supervisor 06/2018 - 11/2019 The Diplomat Radisson Blu Hotel, Residence & Spa Bahrain Guest Service Executive 08/2014 - 05/2018

Mercure Dubai Barsha Heights Hotel Suites & Apartments ( Formally Yassat Gloria Hotel Apartments)

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UAE Driving Licence

EDUCA TION

• Optics Institute 2009

• Industrial Diploma 2006

CERTIFICA TES

• Customer Relationship Management -CRM.

• Introduction to Business Management.

• Sales Negotiation.

• Train the Trainer Program.

• Supervisory Skills and Management Skill

• Fire Fighting & Prevention Methods

• First Aid certified

SKILLS

• Vision

• VICAS

• Opera Cloud

• Opera PMS

• Onex Cloud

• MessageBox

• Secure Pay

• MS Office / ICDL Certificate

LANGUAGES

Italian Intermediate

English Fluent

Arabic Native

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