Customer Service Air Export

GIOVANA HUERTAS

** ********** **** ****** ****, NJ 080**-***-*** 4369 *********@*******.***

PROFESSIONAL SUMMARY

Customer focused logistic professional with 15+ years of experience in international freight forwarding, specializing in air and ocean import/ export operations. Known for delivering top-tier customer service, managing high-volume shipments and resolving issues before they escalate. Skilled in end-to-end coordination, regulatory compliance and building strong client relationships.

CORE COMPETENCIES

Customer Service • Import/Export Coordination • Regulatory Compliance • Freight Coordination • Issue Resolution • Domestic & International Shipping • Freight Calculations • Microsoft Office • Bilingual: Spanish/English.

EXPERIENCE

Team Lead, Ocean Import (Key Account)

DB Schenker Jersey City, NJ Oct 2016 – Aug 2025

* Lead team handling high-volume ocean imports for major client account.

* Act as main contact for key client, ensuring proactive communication and top-tier service.

* Resolve complex shipment delays and customer escalations with professionalism and efficiency.

* Monitor cargo from origin to delivery, coordinating with carriers, customs brokers, and drayage.

* Ensure compliance with SOPs, customs, and trade regulations; prepare BOLs, invoices, and packing lists.

Senior Ocean Export Coordinator

DB Schenker Newark, NJ Oct 2014 – Sep 2016

* Managed full export shipment cycle including booking, documentation, compliance and tracking.

* Communicated with ocean carriers and logistics partners to ensure timely movement of freight and support operations

* Collaborated with customers and internal teams to troubleshoot issues and support operations.

Customer Service Representative, Air Department

LCL Lines East Brunswick, NJ Jun 2014 – Sep 2014

* Served as main point of contact for customer inquiries regarding import/export shipments.

* Ensured accuracy of shipping instructions and documentation.

* Escalated and resolved issues quickly, coordinating with multiple logistics stakeholders.

Customer Service Representative, Air & Ocean Department

Choice Cargo SAC Lima, Peru Oct 2007 – May 2014

* Handled bookings for air/ocean freight, acting as liaison between clients and carriers.

* Maintained accurate shipment records, ensured timely updates, and provided proactive solutions.

CERTIFICATIONS

* IMDG Dangerous Goods Specialist (Valid through 2027)

* CTPAT Compliance – Non-Warehouse Personnel

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