Customer Service Operations Manager

Maxine Mercurius

Pembroke Pines, FL *****

***************@*****.***

954-***-****

Professional Summary

Experienced dispensary manager with 10 years in pharmacy business operations and team leadership. Skilled at developing successful in-house marketing strategies that promote product lines, encourage volume-sales and guarantee customer satisfaction. Endeavor to deliver consistent quality customer service to every client.

Work Experience

Dispensary Operations Manager

Deans Pharmacy Limited – Papine, St. Andrew Jamaica

October 2009 to July 2025*

•Lead a stellar dispensary team of pharmacists and pharmacy technicians that deliver consistent high-quality customer service.

•Create, implement, and manage in-house pharmacy patient support programs and discount plans and business to business portfolio.

•Procure drugs and manage inventory efficiently.

•Create and maintain compounded preparation formularies.

•Add oncology drugs to inventory, positioning the pharmacy as a top retail supplier.

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Education

Master’s in Business Administration and Management

Keiser University - Pembroke Pines, FL* (May 2025 – June 2026)

Bachelor of Science in Pharmacy

University Of Technology Jamaica - Papine, St. Andrew* (August 2008 - September 2009)

Skills

•Problem-solving

•Customer Service

•Leadership

•Vendor Negotiations

•Excellent Written and Verbal Communication

•Microsoft Word and Excel

•Medical Terminology

•Procurement

•Inventory Management

Certifications and Licenses

•Licensed Pharmacist (foreign) Jamaica

•Pharmacist Certificate of Registration (Jamaica)

•Florida State Driver's License (March 2025 - October 2033)

•PTCB Certification (June 2025 - June 2027)

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