Customer Service Quality Control

Experienced and customer-focused waiter with a Bachelor of Science in Hospitality Management and over 8 years of experience in the hospitality industry. Skilled in providing high-quality service in fast-paced environments, managing customer orders, and ensuring guest satisfaction. Proven ability to maintain cleanliness, multitask efficiently, and adhere to company service standards. Seeking a waiter position to leverage my expertise in delivering exceptional dining experiences and contributing to a dynamic team.

WORK EXPERIENCE

Waitress

TGI Fridays Restaurants – Kuwait Food Company, Dubai, UAE April 7, 2019 – April 7, 2023

• Provided excellent customer service by taking orders and delivering food and beverages.

• Ensured timely service and high guest satisfaction by maintaining a welcoming and organized dining environment.

• Assisted with menu recommendations, resolving guest inquiries, and processing payments.

• Coordinated with kitchen staff to ensure smooth delivery of food orders and quality control.

• Monitored cleanliness and hygiene standards in the restaurant, adhering to food safety protocols. Waitress

TGI Fridays Restaurants – Kuwait Food Company, Dubai, UAE April 7, 2016 – April 7, 2018

• Welcomed guests and assisted them in menu selection, providing suggestions for food and drinks.

• Delivered orders promptly and ensured compliance with company service standards.

• Maintained a clean dining area, set tables, and ensured timely table turnover.

• Worked closely with the kitchen team to ensure seamless operations during busy hours. Cashier / Waitress

BBQ Chicken and Beer (Korean Restaurant), Skyrise Bldg. 4, I.T Park, Lahug Apas, Cebu City June 22, 2014 – September 11, 2015

• Handled customer transactions and maintained accurate billing records.

• Served food and beverages while ensuring customers had a pleasant dining experience.

• Assisted with cleaning, restocking, and ensuring the dining area was well-maintained. On-the-Job Trainee (Housekeeping, F&B, Cook)

Crown Regency Hotels and Towers, Fuente Osmeña, Cebu City November 16, 2013 – March 14, 2014

• Performed housekeeping duties, ensuring guest rooms and public areas were clean and orderly.

• Assisted in food preparation, kitchen tasks, and serving guests in the restaurant. DUTIES AS A WAITER

• Greet guests and provide excellent customer service by taking food and beverage orders.

• Present menu options and make recommendations based on guest preferences.

• Serve food and drinks in a timely manner while ensuring orders are accurate and presented well.

• Maintain cleanliness and organization of dining areas, including setting tables and refilling supplies.

• Address guest inquiries, handle complaints professionally, and resolve issues to enhance customer satisfaction.

• Process payments accurately and ensure smooth transactions at the end of meals.

• Coordinate with kitchen staff and other team members to ensure a seamless dining experience for guests.

• Adhere to hygiene and food safety standards, maintaining a clean and safe work environment. RICH GAY A. MONTEROLA

Purok Gumamela Daan Lungsod, Tuburan, Cebu

Contact: +63-966*******

Email: ********@*****.***

PROFESSIONAL SUMMARY

ABILITIES AND SKILLS

• Multitasking and time management

• High-quality service delivery with minimal supervision

• Organizational skills and attention to detail

• Strong communication and customer service skills

• Ability to work under pressure in a fast-paced environment EDUCATIONAL ATTAINMENT

Tertiary

Bachelor of Science in Hospitality Management

Cebu Technological University, Tuburan Campus

2010 – 2014

Secondary

Tuburan National High School, Tuburan, Cebu

2006 – 2010

Primary

Tuburan Elementary Central School, Tuburan, Cebu

2000 – 2006

AWARDS AND ACHIEVEMENTS

• Winner, Perfect Check Competition (TGI Fridays), 2022

• Recognition Awardee, Humanities Culminations, 2012-2013

• Recognition Awardee, 2010-2011

SEMINARS AND TRAININGS

• Basic Training (BT)

New Simulator Center of the Philippines, Talisay Cebu April 1-10, 2024

• Security Awareness Training for Seafarers with Designated Security Duties April 11, 2024

• Hotel and Resort Hopping, Actual Bed Making & Bartending Services Cebu Business Hotel, Colon St., Cebu City

August 22, 2011

PERSONAL INFORMATION

• Age: 32

• Nationality: Filipino

• Languages: English, Filipino

• Height: 5'1"

• Weight: 54 kgs

REFERENCES

• Mohammed Fathy

Assistant Store Manager

Contact: +971-**-***-****

• Mhelai Rose Ilocto

Assistant Store Manager

Contact: +971-**-***-****

Contact this candidate