Administrative Assistant

Talesha Mckee

Sherman, TX ***********@*****.*** 903-***-****

WORK EXPERIENCE

Marksman Security Corporation Sherman, TX

Unarmed Security Officer July 2024 - Present

• Demonstrated ability to manage and execute security protocols in various environments, ensuring safety and compliance.

• Strong interpersonal skills with a focus on providing exceptional service to clients and visitors, enhancing overall security experience.

• Skilled in utilizing modern security technologies and systems to monitor and protect facilities effectively.

• Adept at quickly assessing situations and implementing effective solutions to mitigate risks and resolve security issues.

Grayson United Non-Profit Sherman, TX

Administrative Assistant (Part-Time) June 2022 – Present

• Successfully led initiatives to increase community involvement and support, resulting in a 30% increase in volunteer participation and donor contributions.

• Designed and implemented effective programs that addressed key community needs, improving service delivery and achieving measurable outcomes.

• Coordinated and executed fundraising campaigns, securing significant grants and donations to support organizational goals and sustainability.

Texas Health and Human Services Commission Dallas, TX Hospital Case Manager January 2023 – June 2024

• Conduct thorough assessments involving patients, families, and authorized representatives to develop personalized care plans and ensure effective intervention and discharge planning.

• Work closely with healthcare providers, social services, and local mental health authorities to coordinate care and support patients in achieving their recovery goals.

• Participate in quality improvement and utilization management activities to enhance service delivery and patient outcomes, ensuring compliance with regulatory standards. Robert Half Dallas, TX

Administrative Assistant September 2021 – January 2023

• Provided comprehensive administrative support to the team, managing calendars, scheduling appointments, and coordinating meetings and events.

• Successfully maintained and updated records and databases, ensuring accuracy and accessibility of critical information.

• Proactively managed correspondence and communications, including email inquiries, phone calls, and interdepartmental coordination, ensuring timely and professional response. AMN Healthcare Irving, TX

Administrative Assistant November 2020 – September 2021

• Efficiently addressed and resolved payroll-related inquiries and discrepancies, ensuring timely and accurate payment processing for all employees.

• Provided exceptional customer service by assisting employees with payroll questions and concerns, maintaining high levels of satisfaction and trust.

• Maintained accurate payroll records and documentation, ensuring compliance with company policies and regulatory requirements.

• Assisted with various administrative tasks, including document preparation, data entry, and communication with healthcare professionals, contributing to efficient and organized office management. CoreLogic Irving, TX

Customer Success Manager May 2017 – November 2021

• Led initiatives to improve customer service experience, resulting in increased customer satisfaction and loyalty through strategic engagement and feedback analysis.

• Managed and mentored a team of customer service representatives, fostering a supportive environment that encouraged professional growth and high performance.

• Implemented service procedures and policies, optimizing workflow and resource utilization to achieve qualitative and quantitative targets.

US Census Bureau Denton, TX

Enumerator March 2020 – October 2020

• Conducted in-person interviews and surveys to gather accurate demographic and economic data from residents, ensuring comprehensive coverage of assigned areas.

• Built trust and rapport with community members to facilitate smooth data collection, explaining the importance and objectives of the census.

• Ensured the accuracy and completeness of collected data by meticulously verifying information and adhering to established procedures.

Capital One Plano, TX

Customer Success Specialist October 2015 – April 2017

• Developed strong relationships with customers, acting as their trusted advisor and ensuring they effectively utilize Capital One's products and services.

• Addressed and resolved customer concerns and complaints in a timely and professional manner, enhancing overall customer satisfaction.

• Monitored customer usage and provided insights to help customers maximize the benefits of Capital One's offerings, contributing to customer retention and growth. COPS Monitoring Lewisville, TX

Emergency Dispatch Operator January 2015 – October 2015

• Showcased outstanding proficiency in monitoring and swiftly responding to security alarms and alerts, ensuring rapid and precise management of emergency incidents.

• Proficient in utilizing advanced monitoring software and tools to track and document incidents, ensuring comprehensive and accurate reporting.

• Coordinated with a team of monitoring professionals to ensure seamless 24/7 operations, promoting efficiency, accuracy, and adherence to industry standards.

EDUCATION

Sherman High School Sherman, TX

High School Diploma August 1988 – June 1992

University of Texas at Arlington McKinney, TX

Project Management April 2023

SKILLS

Microsoft Office (Excel, Word, PowerPoint), Adobe, Canva SAP, Lexis Nexis, One Drive, Salesforce, EPIC, Security License

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