Information Technology Administrator

David J. Danens

Ogden, UT • 801-***-**** • ****.******@*******.***

IT Infrastructure & Network Support Specialist

Active Secret Security Clearance, IT Infrastructure, Network Administration, Windows Server Administration, and PC Desktop Support

Maximizing the efficiency of PC desktop environments, network operations, and security protocols

Seasoned and detail-oriented professional with extensive experience managing IT infrastructure, telecommunications networks, and enterprise system support. Skilled in deploying and maintaining Windows-based servers, Active Directory, SCCM, and cloud solutions, while proactively troubleshooting hardware, software, and connectivity issues. Proven ability to lead large-scale system upgrades, infrastructure projects, and network security enhancements, uplifting performance & credibility. Expertise in configuring and handling telecommunications systems, fiber-optic networks, and enterprise-grade routers/switches (Cisco, Nokia, Alcatel). Strong background in technical documentation, automation scripting, and end-user training, enhancing efficiency and reducing support ticket volumes. A strategic problem-solver with a hands-on approach to improving IT operations and driving technology-driven solutions.

Areas of Expertise

Enterprise System Support • System Upgrades & Migrations • Active Directory Management • Telecom PBX Systems

IT Service Management & Ticketing Systems • Incident Response & Troubleshooting • Software & Hardware Deployments

Cybersecurity & Risk Mitigation • Technical Documentation & Process Improvement • End-User Training & Support

Windows Server/Operating Systems Administration • Nokia, Alcatel, and Cisco Switch and Router Mgmt.

PC Desktop and Network Support • Vendor Communication • Cost Reduction • Project Management

Technical Proficiencies

Office 365 • Google Docs • LibreOffice • Apache OpenOffice • MS Office 365 • VMI • VISIO • AutoCAD Design

ServiceNow • Remedy • SolarWinds • Windows RDP • Putty • Microsoft Configuration Manager

Professional Experience

NORTHROP GRUMMAN – Corinne, UT 2020 – Present

Information Systems Technical Analyst II (2022 – Present)

Provide critical support to the facilities engineering department in a space system manufacturing environment, ensuring seamless IT and engineering collaboration and ensuring operational continuity. Administer Windows-based video and fire alarm servers, proactively resolving system failures and IT/software compatibility issues and successfully minimizing downtime. Assess and mitigate software/hardware conflicts for process controllers and PLCs, maintaining automation reliability/efficiency. Spearhead infrastructure projects, overseeing redesigns, cost analysis, and vendor management and enhancing overall facility performance.

●Created a SharePoint hub to revolutionize troubleshooting and service requests, improving response times for issue resolution and accelerating resource accessibility.

●Completed two classified network DoD infrastructure projects, involving two servers, UPS systems, and running network cabling.

PC Desktop Network Support III (2020 – 2022)

Led diverse IT & network infrastructure functions, managing Windows servers, Office 365, Active Directory, DNS, DHCP, and file server permissions and facilitating flawless execution of operations. Headed desktop and laptop upgrade initiatives, resolving compatibility issues & technical challenges and elevating system performance according to set requirements. Oversaw the management of network printers and actively enhanced MS SharePoint documentation to effectively meet business goals. Diagnosed and resolved complex IT, network, and telecom issues, ensuring proper functionality & superior user experience.

●Partnered with Northrop management to evaluate system needs, tracking and eliminating potential software and hardware conflicts and boosting the operational efficacy of the systems.

●Analyzed incident reports and accordingly implemented preventive measures, significantly reducing recurring technical disruptions and raising system reliability.

PC Desktop/Network Support Lead (2020)

Served as a contracted lead technician, providing advanced IT support and ensuring seamless system functionality and desktop services. Directed a team of six technicians, coordinating antivirus deployments, system upgrades, and security protocols and sustaining compliance & reliability. Evaluated infrastructure needs, executing targeted software/hardware rollouts and mentoring junior technicians to efficiently handle technical procedures. Created advanced automation scripts and comprehensive analytical reports, empowering leadership with critical insights to enhance IT strategy and drive impactful decision-making.

●Governed MS SharePoint sites, enabling effective document management and interdepartmental communication and streamlining workflow for client-agency operations.

●Enhanced the incident management process by improving ServiceNow ticket tracking, expediting issue resolution, and adjusting resource allocation.

ABBTECH – Ogden, UT 2019 – 2020

Assistant Project Manager

Managed IT operations for a federal government contractor supporting the IRS, overseeing a workforce of 68 to ensure seamless project execution. Directed system rollouts, established workflow frameworks, and maintained critical digital platforms. Assessed project demands, delegated responsibilities, and swiftly resolved infrastructure challenges. Supervised asset procurement and compliance enforcement, aligning hardware management with federal standards. Provided strategic oversight on system transitions, developed automation tools for technicians, and furnished leadership with comprehensive performance insights.

●Conducted in-depth evaluations, orchestrating the successful deployment of over 40,000 computing devices on schedule.

HUNTSMAN CANCER INSTITUTE – Salt Lake City, UT 2017 – 2019

Desktop & AV Support Technician

Repaired, maintained, and organized a robust fleet of over 3,000 computing systems, ensuring peak performance and swift resolution of technical issues. Sustained the functionality of MS Windows 10 environments by executing precise diagnostics, conducting system repairs, and performing upgrades using SCCM and Active Directory. Spearheaded efficient software rollouts and seamless server transitions while strengthening operational efficiency through optimized MS SharePoint integration. Crafted comprehensive user support policies & standardized troubleshooting procedures, applying rigorous system testing protocols and upholding high-performance standards.

●Streamlined help desk operations, reducing minor issue trouble tickets by 65% through comprehensive guides and technical documentation, increasing response times and user self-sufficiency.

UTOPIA FIBER – Murray, UT 2017

Network Operations Technician

Maintained and optimized IT networks and telecommunications systems for a diverse range of corporate clients. Installed and troubleshot Cisco, Nokia, and Alcatel routers and switches, utilizing extensive VLAN expertise and facilitating efficient network setups for clients. Monitored sophisticated fiber-optic networks in real-time, preparing comprehensive technical documentation for each customer site and improving service reliability & support efficiency.

●Planned and executed dynamic training programs that polished the technical skills of the staff and empowered them to remain at the forefront of industry advancements.

●Performed infrastructure upgrades at major distribution sites by utilizing advanced tools, such as Wireshark.

INTEGRA TELECOM/ELECTRIC LIGHTWAVE – Salt Lake City, UT 2013 – 2017

Service Assurance Technician II

Delivered expert technical support for T1, POTS, DSL, and related systems, specializing in Santera and Cisco hardware. Utilized Wireshark and advanced network tools, actively preventing intrusions and guaranteeing system security. Led laptop and desktop upgrades, tailoring configurations to meet client specifications and refining fiber-optic terminal performance. Developed detailed technical designs for field technicians, maintained comprehensive historical databases, and reviewed installation documentation to ensure accuracy & compliance. Provided guidance on equipment compatibility, furthering technicians’ performance and reducing errors.

QUANTRONICX INC. (CUBISCAN) – Farmington, UT 2012 – 2013

Electronics Field Technician

Led the installation and programming of UDS scan tunnels for major shipping clients. Managed the deployment of 8020 framework systems, SICK 490 laser barcode scanners, and SICK 520 dimensioning devices, ensuring continuous integration and functionality. Successfully executed projects across the U.S., with over 80% travel, delivering high-quality installations and meeting client satisfaction.

Additional Experience

Translations Specialist II Contractor, Windstream Communications, Greenville, SC

Telecommunications T1 Repair Supervisor, MetTel Inc., Salt Lake City, UT

Education

Degree in Information Technology, Western Governors University

Troubleshooting, Maintenance of PCs & Compatibles, Heald School of Technology

Associate of Applied Science (AAS) in Electronics Technology, Heald School of Technology

Certifications

HP Service Basics Assessment Certification HP Product Technology – Storage Certification HP Product Technology – Power Certification HP Product Technology – Network Certification HP Product Technology – Graphics and Display HP Product Technology - Chassis Form Factor and I-O Certification Dell Client Foundations CompTIA A+ Certification Network+ Certification

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