Administrative Support Customer Services

CHUKWUMA

STEPHEN

**/** ***** ****** ******** HOUSINSING

ESTATE.

CELL: (+234)070********

EMAIL:***************@**********.***

SKILLS

Analytics Skills

Negotiating Skills

Networking

Thick Skin and A Sense of Humor

Speed and Decisiveness

Expert Level Communication Skills

Emotional Intelligence

Supernatural Anticipation

Strategic Multi-Tasking

Impeccable Organization

Discretion

Ruthless Prioritization

Big Picture Thinking

Technology Prowess

Dogged Resourcefulness

Punctuality

EDUCATION

Diploma in Management Leadership

Institute: Saylor Academy, U.S.A

Graduating Date: In View

Diploma in Customer Services

Institute: Saylor Academy, U.S.A

Graduating Date: 2018

N.C.E in Administration And Planning

Institute: City College Of Education, Nigeria.

Graduating Date: 2013.

West African Senior School Certificate

Institute: Saint Paul’s International Boys’

Secondary School, Owerri, Nigeria.

Graduating Date: 2004

I am a versatile professional adept at the executive(s) and administrative support, a malleable learner, customer advocate, creative problem-solver, a detailed doer, and proactive personnel that believes in the positive growth of any company/individual(s) I work with and to be always a valuable asset at all times.

PROFESSIONAL EXPERIENCE

REGIME ENERGY SERVICES LIMITED. 2020 – TILL PRESENT GENERAL SUPERVISOR

Managing overall activities on the facility and achieving targets with required capabilities, and lead time.

Working with the Valves Assembly Plant Team Lead to ensure smooth operations of the plant.

Oversee the preparation of the annual budget for the facility, ensuring plans and forecasts are submitted on time.

Optimize the processes of the facility to achieve consistent quality and productivity.

Making sure the proper equipment is on hand and ready to meet production demands.

Analyzing and adjusting work schedules, solve production problems, handle quality issues, and manage customer interactions.

Managing and handling customer requirements and ensure delivery of the necessary responses promptly.

Ensuring development and implementation of appropriate cost control and cost reduction initiatives.

Assisting in staff selection, performance management, development, and training processes to ensure team competencies and capabilities to reach the goals and expectations of the business.

Driving employee engagement, positive culture, and execute strategic workforce planning initiatives on the facility.

Handling staff disciplinary issues.

BROLLO PIPES AND PROFILES INDUSTRIES LIMITED. 2017 - 2020 ADMINISTRATIVE SECRETARY/EXECUTIVE ASSISTANT TO THE EXECUTIVES.

Provided senior-level administrative support services thatenable the Executivesto effectively carry out their executive leadership responsibilities in the most professional and effective ways.

Managed all the executives’ time, schedules, and calendars, leverage their ability to the company to be where they need to be, have the required documents needed, and can conduct meetings, conference calls including video conferences and presentations effectively.

Ensured that the executives and the administrative office's technology and any tools they require to successfully and flawlessly perform their work is operating effectively. To this end, coordinates with other departments in the organization to support the executives with employee services, IT, and any other infrastructure groups necessary to support the optimal functioning of the administrative office.

COURSE / TRAINING(S) ATTENDED:

Getting to know your Customer’s/ Customer

Care Focus and Systems KDO Inspire

(Nigeria). 2011

Customer influence/leadership and

Administrative management Shaw

Academy. 2017

Adapack system [Inventory and HR

Applications] AdiSystems. 2017.

OTHER PROFESSIONAL EXPERIENCE

KDO INSPIRE NIG. LIMITED. 2009-2011

CUSTOMER SERVICE/ADMISSION OFFICER

LEGACY HOTEL. 2007-2009

FRONT DESK SUPERVISOR

DATE OF BIRTH: 26TH MAY, 1983

NATIONALITY: NIGERIA

STATE OF ORIGIN: IMO

L.G.A: OGUTA

MARITAL STATUS: MARRIED

GENDER: MALE

Fluent in the English Language.

REFERENCES:

ON REQUEST

Assisted the executives and other members of the administration in creating high-level presentations and any other documentation required. This includes but is not limited to Board Presentations, Budgets and Forecasts, complex schedules and events, and travel and expense reports with associated supporting documents. REAGAN REMEDIES LIMITED. 2015 – 2017

PERSONAL SECRETARY TO THE CEO/CUSTOMER DATA

COORDINATOR.

Championed a customer-focused culture to deepen client relationships and leverage broader client relationships and leverage relationships, systems, and knowledge.

Gathered, compiled, verified, and analyzed memos, correspondences, reports, speeches, presentations for the CEO and the executives’ use.

Monitored, reviewed, and approves expenditures to ensure the activities of the office are conducted within established budgets and managed the variance analysis and ensured it aligns every monthand acted as the primary liaison and coordinator for departments’ initiatives.

Created a high-performance environment and people strategy that attracts, retains, develops, and motivates the staff and customers to foster a positive work environment, communication, and business strategies, management of succession, and development plans for the company.

The setting of new accounts on the review of customers completed credit applications and sales tax certificates.

Managed the customer(s) master files and work on customer match projects to provide sales with needed target market potential and assist customers by answering questions and transferring telephone calls to departments and stores in a professional and efficient manner

Set up confirmations for ordered goods, the packing list, and invoices.

IDEAL SPECIAL GATE AND SERVICES LIMITED. 2011 – 2015 CUSTOMER SERVICE MANAGER.

Inspired and directed the implementation of the departmental intranet, resulting in greater speed and access to information for both internal and external customers.

Ensuredthe accuracy, consistency, and user-friendliness of all outgoing information and documentation.

Provided initial contact with an elite clientele, responded quickly and diplomatically to client concerns with the customer department to ensure superior customer service(s) and satisfaction.

Resolved customer complaints by identifying problems and taking appropriate corrective actions which resulted in an 80% increase in the departments’ efficiency.

Organized service workflow to meet the influx of customers and Maintain Phone Panel.

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