HR Operations and People Leader
Resume:
.
NICOLE
DENHAM
CONTACT
********@*****.***
Plainfield, IL
linkedin.com/in/nicole-d-
1aaa57a
Core HR Skills
HRIS / HCM Systems (e.g., ADP)
Employee Lifecycle Management
HR Policy & Compliance
Onboarding & Offboarding
Payroll Processing Oversight
Operations & Strategy
HR Process Optimization
Cross-functional Team Leadership
Data-Driven Decision Making
SOP Development &
Implementation
Vendor Management (Benefits,
Payroll, etc.)
Technical & Analytical Skills
HR Analytics & Reporting
Microsoft Excel (PivotTables,
VLOOKUPs)
HR Dashboards / KPIs
Soft Skills
Problem Solving
Communication & Presentation
Conflict Resolution
Stakeholder Engagement
Confidentiality & Integrity
Coaching & Mentorship
PROFESSIONAL SUMMARY
Accomplished leader with expertise in managing HR functions and teams. Proven track record of developing and implementing successful policies and processes to improve efficiency and effectiveness. Adept at delivering world-class recruiting, onboarding, and training. Leverages exceptional communication and interpersonal skills to build and maintain strong relationships with employers, employees, and stakeholders. EXPERIENCE
December 2018 - February 2024
Manager of HR Operations & HR Service Center
Follett Higher Education
Successfully managed HR Operations during transformational restructuring, supporting 3 organizational divestitures, requiring support and leadership of digital and technical transformations, corporate change management, and rapid high-volume hiring.
Led and facilitated comprehensive orientation programs for new hires across all corporate levels, from entry-level staff to senior executives.Drove employee engagement initiatives, including employee recognition programs, wellness initiatives, and professional development opportunities.
Managed complex reporting, data consolidation, and trend analysis to identify opportunities for improvement: ADP Workforce, ADP Vantage, ADP Recruiting Management, and Excel.
October 2010 - December 2018
Customer Service and Store Management
Paper Source
Promoted four times over 8 years for solid leadership and customer service skills.
Achieved #1 ranking in overall KPIs.
Built employee career paths, resulting in 5 team member promotions.
Implemented a Wallboard, new ticket, and chat system, resulting in a 40% decrease in response times.
Served as Regional Payroll Manager and Inventory Auditor. EDUCATION
January 2009
Bachelor of Arts in Management
DePaul University
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