Service Manager Warranty Claims
Resume:
TERRIE KOHUT
Citrus Heights, CA *****
******@*******.***
Professional Summary
Encouraging Warranty Manager with 29 years of dealership experience. Analytical problem-solver highly effective in warranty reconciliations. Strong understanding of business management, Chrysler service policies and procedures, financial and leadership principles. Consistently establishes and achieves business and profit objectives. Considered hardworking, organized, ethical and detail-oriented. Work Experience
Warranty Administrator
Folsom Lake Dodge-Folsom, CA
April 2024 to Present
Protect dealers money in event of an audit
Processes all warranty claims to its fullest ability Close warranty repair orders for payment received
Educate policy and procedures for payment security Educate on new recalls and any new processes for warranty procedures Educate techs on how to get the most out of warranty with good notes Be a support system for advisors or techs for any questions regarding warranty Be available for EOM if necessary for complete close Reconcile warranty schedule weekly
Follow open RO list for any missed or open repair orders that should be closed Support cashier if need be
Support service manager on any projects required for better processes Warranty Manager
Elk Grove Dodge Jeep Ram-Elk Grove, CA
April 2009 to December 2023
• Attend all warranty related training supplied by vendors on an ongoing annual basis.
• Train supporting staff on continuous updates and policy changes that occur.
• Train technicians on correct documentation to support the maximum payment allowed.
• Provide support and guidance of warranty status and requirements to Service Managers.
• Assist in failure analysis and provide feedback prior to claim submission to avoid warranty rejections.
• Follow up on outstanding warranty claims and resolve any issues or discrepancies on a daily basis.
• Maximize warranty margin and profitability and minimize loss from rejected claims by training all supporting staff in building a legal document.
• Audit and process all warranty repair orders for payment in a timely manner.
• Reconcile weekly warranty receivables.
• Review open repair order list for any lost or missing repair orders that need processing within a timely manner.
• Support Service Advisors on correct write-up procedures as per manufacturer guidelines. Warranty Manager
Folsom Lake Dodge-Folsom, CA
January 2001 to March 2009
• Train all Service Department and Parts Department staff on warranty policies and procedures.
• Provide dealer warranty support as required.
• Understand all vendors warranty policies and statements and related timeliness.
• Understand all vendors parts return policies.
• Deal with disputes concerning vendor warranties.
• Track all open warranty work orders, inform departments of work orders approaching time limitations for submittal.
• Audit and process all dealer warranty repair orders for payment.
• Financial - maximize warranty margin and profitability. Warranty Administrator
Steven's Creek Dodge-San Jose, CA
January 1995 to January 2001
• Train in Chrysler Warranty Policy Manual.
• Code and process warranty claims.
• Process time cards for end of pay period.
• Train technicians on time card procedures.
• Train for Chrysler Warranty Gold certification.
Education
Condie College - Campbell, CA
January 1993
Skills
• Budgeting
• Project management
• Driving
• Bookkeeping
• Accounting
• Dealership experience
• Administrative experience
• Warranty Procedures
• Time Management Skills
• Writing skills
• Working with people with developmental disabilities
• Office management
• Leadership
• Supervising experience
• Management
• Front desk
• Time management
• Data entry
• Typing
• Customer service
• Computer skills
• Hiring and Training Skills
• Clerical experience
• Communication skills
• Account management
• Microsoft Office
• English
• Conflict management
• Training & development
• Working with people with disabilities
• Accounting and Audit Skills
• Business Management
• Team management
Certifications and Licenses
Driver's License
C3851575
September 2022 to December 2026
Assessments
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
February 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Customer focus & orientation — Proficient
January 2024
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Proficient
October 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate