Accountant

Mellisa Morvia Smith

*** **** ****** *****

Brampton, ON

L6Y 3H5

Areas of Expertise

Financial administration

Office procedures

Typing and Word-Processing

Keyboarding skills

Filing

Reception duties

Decision making

Administration

Ms. Office

applications

Office management

Business administration

Career Statement

"I am of the view that my

greatest strength lies in my

willingness to take

responsibility for all the

Administrative duties within an

Office. Additionally, I am

skilled at working efficiently as

part of a team and forming solid

professional bonds with my

colleagues".

Personal Summary

A team player with a commitment to customer service; one who possesses an excellent track record of working in various administrative roles, coupled with good computer skills and the ability to communicate effectively at all levels.

Key Competence Skills

• Good office management skills and computing skills.

• Led by example and provided clear management and leadership.

• Organized, maintained computer systems, document records, space management, etc.

• Self-motivated with the ability to work on own initiative.

• Able to motivate a team and have excellent people management skills.

• Experience of managing the updating and maintaining of the company website.

Achievements

Successfully implemented a system that eliminated back-log which resulted in increased sales at GEEP Toronto. Devised an effective strategy to sort and assign emails to designated employees, resulting in more efficiency and accountability in handling customers' inquiries at Liteline Corporation.

Successfully implemented and maintained an e-Report System to assist with assessment and testing procedures within the Ministry of Education.

Professional Experience

Budget Office Assistant (Accountant) –

Peel District School Board (09/2016-06/2025)

• Information processing and organizing, filing, arranging meetings/appointments/activity bookings and photocopying

• Performed communication duties which included reception by phone or in person, responded to inquiries covered by procedure/precedent, composed and prepared routine communications

• Monitored non-behavioural students while in the

office area

• Maintained departmental, student and school

budgets

• Prepared status reports, reconciled and reported budgets to Central Board Office as well as prepared cheques

• Processed purchasing requisitions and project files to secure goods and services; monitored outstanding orders, project files and liaised with suppliers regarding pricing, order status and expedition of goods/services; maintained petty cash account and reports

• Prepared receipts and banks deposits for non-board funds, reconciled bank accounts, purchasing card and cashless school statements and balanced accounts; acted as co-signer; assisted in student attendance record-keeping, contacted parents/legal guardians, Field Office, etc. as required; assisted with supply procedures under the direction of administration

Customer Service Representative (Part Time)

Sameday WorldWide (Day & Ross)

thru Breakawy Staffing Solutions (10/2017 – 06/2018) Hired by Sameday Worldwide (07/2018 – 02/2023)

• Answered inquiries and providing information to

customers

• Explained the type and cost of services offered to customers

• Received, logged, and investigated customers'

complaints

• Used AS400 to schedule deliveries

• POD’d completed files

• EDI Release

• Used CISCO systems for phone calls

Customer Service Representative/Sales Coordinator

Liteline Management Company Ltd., Canada (11/2015-06/2016) Responsible for administrative processes within the Office, as well as provided general secretarial support to enable smooth and effective operation.

Duties

• Answered inquiries and provided information to

customers

• Explained the type and cost of services offered to customers

• Received, logged, and investigated customers'

complaints

• Arranged for refunds and credits to customers

• Used Navision software to access and process

information Using JET software to check and

maintain inventory

• Maintained records and statistics

• Processed EDI (Electronic Data Interchange)

orders

• Managed the general mailbox

Sales Administrator

GEEP Toronto, Canada (07/2015 - 11/2015)

Supported Upper Level Management by providing administration support for their roles. This included working with the management on ad hoc tasks as required.

Duties

• Provided customer service and sales support to existing and new customer by utilizing customer service and administrative support skills.

• Performed data entry by collecting and inputting customer data into CRM tool.

• Managed general administrative responsibilities

including responded to incoming calls, managed

sales correspondence, administered ordering of

office inventory, and coordinatinated required day- to-day supportive operations.

• Applied knowledge in MS Office and Excel to develop and maintain spreadsheets of critical data for validation utilizing advanced Excel functions.

• Created waybills for courier services as well as freight reports and entered charges as required.

• Verified and released bids with the use of Navision software. Qualification

• High School Diploma (1991)

• Computer Certification (2002)

References

~ Upon request ~

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