Ann Arbor Office Manager

NAKIAYHA CROOM

EXPERIENCE

University of Michigan, Ann Arbor, MI

Patient Attendant July 2016- Present

Remote Video Monitoring Specialist March 2016- Present ManpowerGroup, Michigan

University of Michigan, Ann Arbor, MI

Care Management Assistant May 2020- May 2025

ManpowerGroup, Michigan

Forever 21 Ann Arbor, MI

Assistant Manager January 2019- July 2023

FedEx, Romulus, MI

Package Handler March 2020- December 2020

EDUCATION

Washtenaw Community College, Ann Arbor, MI

• A.A.in Business Administration

• Bachelor of Science in Business Administration, Expected 2027

COMMUNICATION

As an office manager, I have honed my communication skills through years of experience in verbal and written communication with clients, vendors, and team members. I have extensive experience in creating and delivering presentations, preparing and responding to business correspondence, and ensuring effective communication throughout the office.

LEADERSHIP

I have demonstrated strong leadership skills in managing a team of administrative staff and supervising daily office operations. I have experience in providing guidance and support to staff, setting performance expectations and providing feedback, and addressing issues as they arise.

ACADEMIC PROJECTS

Business Operations Simulation – Spring 2025

• Analysed logistics and staffing models to improve operational efficiency in a simulated business environment • Used Excel and project management tools to develop actionable reports and presentations

Business Administration student with

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