American Airlines Customer Care
Resume:
Shinikwah Burke
The One
Melbourne, FL *****
***************@*****.***
I am dedicated and outgoing individual that is seeking a position I where I can utilize my education, training, experience and skills.
Authorized to work in the US for any employer
Work Experience
Case Manager
Percepta-Melbourne, FL
July 2023 to Present
• Provides an exceptional dealer experience with focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include:
• Assists with specifications of vehicle
• Assists with customer/Dealer connection
• Acts as a resource of all product knowledge and service support
• Scheduling activities as required for special events
• listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
• Responsible for handling emails and chats
• Exhibits strong follow up and organizational skills, in both verbal and written communication
• Responsible for resolving customer issues using all available resources, including Dealers i.e. Service Personnel, Subject Matter Experts’, leadership, and Field Service Engineers.
• Returns all email and voice mail messages promptly and follow up with customers and dealers as committed
• Responsible for documenting customer inquiries and concerns
• Participates in business related marketing and sales projects
• Ability to meet specified goals as set forth by management
• Provides feedback to management for the continued and improved performance of the department to foster positive results and growth
• Works as a team player – assist other team members when in need of support
• Application of time management is critical as specialists will focus on handling cases from initial concern to resolution
• Utilizes resources including onsite Knowledge Base, Dealerships, local resources, Part & Tech SME’s for case progression
Independent Contractor
Con Edison-Brooklyn, NY
September 2014 to July 2023
Secure locations for utility workers to gain access to gas, electric, light pole or any specified location. Upselling on products
Keeping inventory on merchandise
Meet quota introducing products
Handle any concerns or issues that came up
Designated personnel to work areas
Communicate with the public to aware them of work being conducted. Response to emergency locations
Oracle
Knowledge of ADP
Insurance Agent
Medical Data Systems, Inc (MDS)-Melbourne, FL
June 2021 to September 2021
Made outbound calls to check status of patients’ medical payments Made request to hospitals, clinic etc via software platforms. Search and updated medical payments.
Aware patients of protocols to help get their medical bill paid. Completed Data entry tasks for each assignment
Medical Assistant
Atlantis Health Care-Bronx, NY
2007 to 2011
Triaged and interviewed patients
• Performed Phlebotomy, CBC's, Urinalysis (pregnancy testing), and Key Stone testing prior to surgery
• Assisted physicians during examination with various medical procedures.
• Prepared and took X-Rays
• Prepared treatment rooms for patient examinations.
• Greeted and logged in patients
• Answered telephones and directed calls
• Scheduled, confirmed meetings and patient appointments
• Communicated regularly with healthcare professionals
• Verified patients' insurance eligibility, called for prior authorizations, completed insurance forms.
• Maintained a safe and clean working environment by complying with procedures.
• Ensured adherence to all FDAC, CDC, HIPAA, and OSHA regulations. Medical Assistant (Externship)
Jerome Belson Center-Bronx, NY
2007 to 2007
Assisted 30+ disabled patients' per day with pre and post examination protocol: measured and recorded vitals; set up blood work/phlebotomy, performed EKG's and spirograms, distributed medications, took patients' histories, and updated records.
• Explained and answered questions concerning prescriptions and medical equipment
• Assisted with transportation of patients' within the facility.
• Managed a 200+ medical records filing system.
• Maintained a safe and sanitary work environment and ensured adherence to all FDAC, CDC, and OSHA regulations.
Education
Associates in Occupational Studies
The College for Excellence - Brooklyn, NY
2005 to 2007
Skills
• CPT coding
• Medical billing
• ICD-9
• Medical office experience
• ICD-10
• Medical Terminology
• Insurance verification
• Medical Records
• Triage
• Vital Signs
• Anatomy Knowledge
• HIPAA
• Clerical Experience
• Medical Coding
• Sales
• Customer service
• Negotiation
• Account management
• Cash handling
• Typing
• Upselling
• Cold calling
• Leadership
• Cash register
• Supervising experience
• Vital signs
• Clerical experience
• Medical coding
• Medical records
• Medical terminology
• Anatomy knowledge
• ICD-10
• Driving
• Research
• Communication skills
• Hotel experience
• Windows
Certifications and Licenses
Licensed Esthetician
October 2022 to October 2024
Shinikwah Burke
June 2018 to June 2028
Shinikwah Burke
June 2022 to June 2028
Driver's Licenses
June 2022 to Present
Driver's License
Assessments
Work style: Professionalism — Proficient
June 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient July 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Bookkeeping — Completed
July 2022
Calculating and determining the accuracy of financial data Full results: Completed
Delivery driver — Proficient
May 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Proficient
January 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to detail — Proficient
July 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS AND QUALIFICATIONS:
• Clinical Office Procedures
• Phlebotomy, EKG, Urinalysis, & Vital Signs
• Specimen Collections & Finger Puncture
• Medical Terminology and Emergencies
• Great Communication & Interpersonal Skills
• Medical Office Administration
• HIPAA & CPR Certified
• Excellent time Management & Organizational Skills
• HCPS, ICD9, CPT, CODES, Medi-Soft, & Medical Manager
• MS Office for Windows 2010 Word & Excel
Contact this candidate