Patient Care Medical Office

NALLELY LOJA

*** ******* ******** *** *, Dallas, TX 75223 **********@*******.*** 914-***-****

PROFESSIONAL SUMMARY

Dedicated healthcare professional with hands-on experience in phlebotomy, patient care, and administrative support. Skilled in venipuncture, specimen processing, medical recordkeeping, and patient communication. Strong background in medical office procedures, HIPAA compliance, and clinical documentation. Adept at multitasking in fast- paced environments with excellent organizational and communication skills. Bilingual in English and Spanish.

SKILLS & COMPETENCIES

• Phlebotomy & Blood Sampling

• Patient Care & Compassionate Support

• Vital Signs Monitoring & Medical Terminology

• HIPAA Compliance & Medical Office Procedures

• Data Entry & Electronic Health Records (EHR - Epic Software)

• Incident Reporting & Documentation

• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

• Bilingual: English & Spanish

CERTIFICATIONS & LICENSES

• Certified Phlebotomy Technician (Expected June 2024)

PROFESSIONAL EXPERIENCE

Phlebotomist UTMB (University of Texas Medical Branch) 2023 – 2024

• Performed venipunctures, capillary punctures, and specimen collection following proper protocols.

• Processed and labeled blood and specimen samples accurately for laboratory testing.

• Maintained accurate patient records while ensuring compliance with HIPAA and laboratory safety standards.

• Provided excellent patient care by explaining procedures and addressing patient concerns.

Caregiver Self-Employed San Diego, CA March 2024 – Present

• Provide companionship and emotional support to elderly clients, fostering a comfortable environment.

• Assist clients with bathing, dressing, grooming, meal preparation, and mobility assistance.

• Monitor and document vital signs, ensuring patient safety and well-being. Machinist Mate U.S. Navy Coronado, CA July 2021 – April 2024

• Maintained and repaired mechanical systems, pumps, valves, and air compressors.

• Calibrated precision instruments such as flow meters, pressure gauges, and thermometers.

• Ensured all work met stringent quality and safety standards in high-pressure environments.

Office Clerk U.S. Navy Coronado, CA January 2023 – January 2024

• Managed administrative tasks, including document transcription, filing, and data entry.

• Organized files, developed spreadsheets, and processed reports to improve workflow.

• Provided clerical support by scanning, faxing, and maintaining records in compliance with security policies.

EDUCATION

Phlebotomy Training (Expected June 2024)

Phlebotomy Training Specialists Houston, TX

Associate of Arts in Progress (Expected June 2026) American Public University System Charles Town, WV High School Diploma (Graduated June 2021)

Peekskill High School Peekskill, NY

ADDITIONAL EXPERIENCE & QUALIFICATIONS

• Experience in childhood development, daycare, and special education support.

• Strong background in medical office experience, insurance verification, and Epic software.

• Skilled in customer service, phone etiquette, and organizational efficiency.

Contact this candidate