Customer Service Sales Associate
Resume:
Jul **** - Dec 2021
Jamia Hawkins
**** * **** ***. *******, IL 60153
630-***-**** • **************@*****.***
Objective
To utilize my exceptional communication skills and customer-centric approach in a dynamic customer service role where I can contribute to enhancing customer satisfaction and loyalty. My goal is to deliver exceptional service while proactively identifying opportunities to improve processes and exceed customer expectations, ultimately contributing to the success and growth of the organization.
Work Experience
Sales Associate
GUESS FACTORY, Rosemont, IL
Provide exceptional customer service by assisting customers with product inquiries and offering personalized recommendations.
Actively engage with customers to promote and sell GUESS products. Stay updated on current fashion trends, styles, and product features to effectively communicate and educate customers.
Maintain the visual presentation of the store by ensuring proper product placement, organization, and displays.
Process customer transactions accurately and efficiently using the Point of Sale (POS) system.
Build and maintain strong customer relationships through personalized interactions and follow-up.
Jewel-Osco
Jewel-Osco, Melrose Park, IL
Greet customers with a friendly and welcoming demeanor as they enter the store. Provide excellent customer service by addressing customer inquiries, resolving complaints, and assisting with product location.
Operate cash registers and accurately process customer transactions, including cash, credit/debit cards, and other forms of payment.
Bag groceries and assist customers with carrying out their purchases, if needed. Maintain a clean and organized front end area, including registers, conveyor belts, and bagging stations.
Ensure pricing accuracy by scanning and entering product codes and verifying prices for items.
Sales Associate
OLD NAVY, Oak Brook, IL
Provide exceptional customer service by greeting and assisting customers in a friendly and helpful manner.
Assist customers in finding the right sizes, styles, and colors of merchandise. Maintain a neat and organized sales floor by restocking shelves and arranging merchandise.
Process customer transactions accurately and efficiently using the Point of Sale (POS) Aug 2017 - May 2021
Aug 2022 - Present
system.
Educate customers about Old Navy's products, promotions, and loyalty programs. Help customers with returns and exchanges, following Old Navy's policies and procedures. References
George Hampton, Cousin, 312-***-****
Je’Nean Jones, Aunt, 630-***-****
Kyle Amber, Manager, 630-***-****
Education
High School Diploma
Proviso East High School, Maywood, IL
Completed High School Diploma
GPA 3.0
A.S. Criminal Justice
Triton University, River Grove, IL
Some College
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