Customer Service Data Entry

Kimberley King

Cleveland, OH - 216-***-**** - ***********@*****.***

Professional Summary

Detail-oriented and dependable Administrative Professional with 15+ years of experience in service coordination, customer service, reception, and transportation support. Adept at managing schedules, handling high-volume client communications, and ensuring smooth operational flow. Proven ability to support cross-functional teams, maintain organized records, and contribute to customer satisfaction. Core Competencies

- Office Administration

- Customer Service Excellence

- Scheduling & Calendar Management

- Communication & Interpersonal Skills

- Data Entry & Records Management

- Problem Solving & Decision Making

- Team Collaboration

- Time Management

Professional Experience

Mazalla Companies, Cleveland, OH

Branch Administrator / Service Coordinator 2024 - Present

- Coordinate daily branch operations, including scheduling, document control, and client service requests.

- Serve as primary liaison for customers, ensuring timely resolution and follow-up.

- Maintain service schedules, reports, and administrative records to optimize efficiency.

- Assist leadership in planning, reporting, and execution of operational projects. Greater Cleveland RTA, Cleveland, OH

Transit Ambassador 2022 - 2024

- Delivered front-line support and information to transit passengers.

- Guided riders through system navigation, routes, and policies.

- Reported safety concerns and collaborated with staff to maintain a secure and helpful environment. Flexjet, Richmond Heights, OH

Owner Services Specialist 2021 - 2022

- Managed flight scheduling and requests for private aircraft owners.

- Ensured high-level customer experience by coordinating logistics with internal departments.

- Provided tailored service while maintaining compliance with operational standards. Consolidated Solutions, Inc., Cleveland, OH

Receptionist 2007 - 2020

- Greeted and assisted visitors, answered multi-line phone systems, and maintained a welcoming front office.

- Supported internal teams with document preparation, data entry, and meeting coordination.

- Managed supply orders and contributed to daily administrative flow. Education

Glenville High School, Cleveland, OH

High School Diploma

Technical Skills

- Microsoft Office Suite (Word, Excel, Outlook)

- Scheduling Software (e.g., Outlook Calendar, Google Calendar)

- CRM & Call Management Systems

- Document Filing & Digital Recordkeeping

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