Customer Service High School

Crystal Jackson +1-708-***-**** Chicago, IL *******.*********@*****.*** Employment History: Bswift: 2024-Present Responsibilities: I helped employees understand and enroll in company benefits programs, providing guidance and ensuring accurate enrollment, while also managing and maintaining those programs. I also processed payments and created case for clients who may have compliants. Sav-Rx Pharmacy: 2021-2024 Responsibilities: My role is to fill customers prescriptions, process prior authorizations, filling out CSI forms, processing credit card payments. CNU: 2020-2023 Responsibilities: I answers inbound calls from customers and potential customers. I help customers with making payments, setting up PDPP (pre-default payment plan) close accounts, process loan applications, transfers calls to different department, reads scripts for what ever situation that the customer may be calling for. I assist customers that has a loan and need to be added to hardship because of a cause of financial loss. AT&T: 2012-2020 Responsibilities: My job working in the customer service Department. I help new customers open new account as well as close accounts. I also dealt with any issues or concerns the customers may have/had such as billing questions. St. Bernard Hospital: 2004-2012 Responsibilities: I worked in the medical records and billing department. I handled all the medicals for the admissions as well discharged for patients. I also worked in the billing department. I processed bills that needed to be sent to the insured patient insurance company. I contacted the patients and insurance companies concerning payments/nonpayments. Expedia travel agency: 1998-2004 Responsibilities: I was responsible for helping individuals and businesses plan work and personal travel. My duties include advising clients on travel destinations, creating itineraries and booking plane travel and hotel accommodations Freedom Mortgage Company: 1995-1998 Education: CTU: 2015-2019 Graduated Degree: BS Major: Behavior Psychology Calumet High School: 1985-1989 Degree: High School Diploma Personal Summary: I am a very driven and determine person, I give a 100% in everything I do. I am a hard work as well as a fast learner. I work well with others and alway have time to help out. I never start anything that I do not finish, even if it means working overtime. I'm a very punctual and reliable person, always willing to stay overtime. I feel my attributes will help any company to be even better if given the chance. I am very experienced with dealing with upset customers, I show Empathy and sympathy for their situation. When the customer feels that you hear them and that you have empathy for what they’re going through, it helps calm that particular customer down and I do have those skills. I’m am experienced in dispatching and well as mortgage lending. I experienced in data entry, Microsoft applications and CRM.

Authorized to work in the US for any employer.