Data Entry Customer Service, Excel, Microsoft word, Microsoft outlook

Kimberly Gonzales

** **** ****

Lake Worth, Florida, 33463

***************@*****.*** 561-***-****

Summary

Experienced administrative and customer service professional with a strong background in data entry,

mail handling, and client support. Adept at communicating complex information and working collaboratively

with diverse teams. Seeking to leverage my skills in a challenging position in the administrative field

Professional Experience

Internal Revenue Service – Kansas City, MO

Contact Representative July 2024 – March 2025

Handle inbound calls related to collections and tax inquiries

Conduct research using IDRS to resolve taxpayer questions

Communicate complex information clearly to taxpayers

Cherokee Federal – Internal Revenue Service – Kansas City, MO

Mail Clerk May 2022 – July 2024

Open, sort, and distribute incoming mail

Conduct alpha and numeric filing

Organize and file documents by Document Locator Number (DLN)

Perform data entry for internal processing

Teema (Clerical Contractor) – Internal Revenue Service – Kansas City, MO

Mail Clerk August 2022 – May 2023

Managed high-volume mail sorting and filing

Performed alpha/numeric file organization and document handling

Conducted accurate data entry

Umi the Source – Boynton Beach, FL

Receptionist November 2020 – July 2022

Greet and welcome visitors in a professional and courteous manner

Provide general administrative support to staff as needed

Answer, screen and route incoming deliveries

Maintained clean reception and break room

Processed orders via ESI system

Addressed customer inquiries regarding materials and services

Printed and organized pick-up tickets for distribution

TBC Corporation – Palm Beach Gardens, FL

Wholesale Product Specialist January 2014 – January 2020

Conducted online research and processed large volumes of data

Entered and maintained product data in department systems

Managed file organization for item master creation

Pride Staffing – Kansas City, MO

Assistant Receptionist January 2013 – January 2014

Prepared and processed expense reports

Data entry and internet research

Operated multi-line switchboard and provided front office support

Maintained confidentiality in daily and monthly reports

Midwest Medical Specialist – Kansas City, MO

Receptionist January 2005 – January 2013

Checked in and outpatients- verified insurance

Managed patient file retrieval and documentation

Handled billing and payment processing

Skills & Abilities

Strong communication and interpersonal skills

High attention to detail and accuracy

Ability to work independently and collaboratively

Customer service and administrative expertise

Technical Skills

Microsoft Office Suite: Word, Excel, Outlook

Adobe Acrobat

ESI System (Order Processing)

Contact this candidate