Customer Service Medical Records

SIMBIAT GBELEYI

***** ***** ***. ******, ** ***** · 312-***-****

************@*****.***

Diplomatic Customer Service professional with strong communication and problem-solving skills, experienced in virtual environments and remote customer interactions. Skilled in resolving issues efficiently while maintaining a polite and professional demeanor. Proven success in exceeding performance goals in fast-paced, remote-capable roles.

Experience

October 2022 – Present

Hickory Village Nursing Home, Hickory Hills IL.

Medical Records Director (Hybrid)

- Coordinated medical transportation for patients via virtual platforms, working with various insurance companies.

- Scheduled in-house physician visits and procedures remotely using calendar and scheduling software.

- Uploaded and maintained patient records through digital systems with strong attention to HIPAA compliance.

- Delivered high-quality administrative support and virtual customer service to streamline remote patient workflows.

- Managed multi-line phone system remotely, ensuring efficient communication and patient support.

April 2022 – October 2022

Franciscan Hospital, Olympia Fields, IL.

Patient Access Representative (Remote),

- Registered emergency room patients through remote access to the EPIC system.

- Collected and verified insurance information and demographics virtually to ensure accurate patient data.

- Maintained communication with physicians, nursing staff, and other departments via secure messaging systems.

- Supported funeral home coordination and patient record processing from a remote setting.

June 2016 – April 2022

Aperion Care Nursing Facility, Midlothian IL.

Medical Receptionist /EMR (Remote),

- Handled administrative tasks remotely, including Accounts Payable and daily census updates.

- Entered and managed patient records using remote access to EMR platforms like PCC and SigmaCare.

- Facilitated communication across medical teams using digital tools.

- Operated a multi-line phone system with remote connectivity, delivering professional service.

Education

Graduated - May 2011

Thornton Township High School, Harvey, IL

Graduated - December 2024

College of DuPage, Glenn, IL

Certificate Program, Long-Term Care Nursing Home Administrator

Skills

Data Entry, Call Center, Matrix, SigmaCare, PCC, EPIC, CSR, Customer Service, MS Word, Excel, Outlook

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