Executive Assistant Customer Service

SARAH SUGGS

**** ***** ******* *******, ******** 60643 · 773-***-****

Email · *****.*******@*****.***

SKILLS

Professional and knowledgeable Executive Assistant versed in administrative support and customer service. Offering over 30 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.. EXPERIENCE

WORKING SOLUTIONS, DALLAS,TEXAS - Independent Contractor JANUARY, 2020 - PRESENT

● Answers inbound customer service calls, chats or responds to emails from customers

● Quickly helps customers achieve good solutions

● Solves problems in a creative way

● Documents details of calls and customer interactions in appropriate systems

● Navigates multiple systems, programs and screens simultaneously PEOPLES GAS, CHICAGO, ILLINOIS — Executive Assistant JULY, 2003 - OCTOBER, 2018

● Managed daily schedules, events and coordinated business travel for the Chairman of the Board of Directors.

● Provided administrative support to senior leadership and members of the Board of Directors and reviewed and resolved high-level complaints from customers while maintaining confidentiality.

● Distributed company-wide announcements via electronic mail, booked conference rooms and coordinated catering for annual staff, development forums and corporate events.

● Processed invoices for market data and additional subscriptions.

● Monitored incoming correspondence such as mail and other publications.

● Acted as a point of contact for researching and the gathering of information.

ROCK RIVER SCHOOL, ROCKFORD, ILLINOIS — Assistant to the Principal NOVEMBER, 1998 - JUNE, 2003

● Created and edited documents such as correspondence, forms, reports and calendars.

● Monitored premises security, screened visitors, and issued passes.

● Managed electronic records database and handled all file requests.

● Reviewed resumes to identify eligible applicants and coordinated interviews.

● Served as the primary liaison between clients and vendors.

● Worked to maintain cleanliness of the reception area to maintain a welcoming environment.

● Prepared packages for shipment, pickup or courier delivery to customers.

● Managed daily office operations, including client account, supply, and inventory.

EDUCATION

Jones Metropolitan High School — High School Diploma SEPTEMBER,1985 -JUNE, 1987

REFERENCES

Available upon request.

Contact this candidate