Customer Service Office Manager

Tanova Duncan

Lewisburg, TN *****

************@*****.*** 615-***-****

Professional Summary

Motivated and adaptable Customer Service professional with proven leadership experience in high-volume environments. Demonstrates exceptional communication, problem-solving, and organizational skills. Types 108 WPM, excels at handling inquiries, resolving issues, and ensuring customer satisfaction. Ready to contribute to a customer-centric team with dedication and enthusiasm.

Key Skills

- Excellent Verbal & Written Communication

- Conflict Resolution & De-escalation

- Fast & Accurate Typing (108 WPM)

- POS & Inventory Systems

- Time Management & Multitasking

- Team Leadership & Training

- Scheduling & Shift Management

- Bilingual (if applicable – remove if not)

Professional Experience

Shoney’s Restaurant – Lewisburg, TN

Assistant Manager

September 2024 – January 2025

- Managed nightly operations ensuring seamless customer service and staff coordination

- Counted and balanced nightly financials and performed bookkeeping duties

- Closed and secured the restaurant following corporate procedures

- Resolved guest complaints and supported staff with high-pressure decision-making

RRD Financial / Jackson Hewitt – Lewisburg, TN

Office Manager

December 2023 – January 2025

- Oversaw office operations, client intake, and scheduling

- Ensured accuracy in handling sensitive financial documents

- Delivered excellent client support during peak tax season

- Maintained organized filing systems and trained seasonal staff

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