Customer Service Administrative Specialist

Ramandeep Kaur

Vancouver, BC 437-***-**** ****************@*****.***

Languages: English, Punjabi, Hindi

Customer Service & Admin Specialist Healthcare & Public Sector Experience

Professional Summary

Dynamic and empathetic Customer Service & Administrative Specialist with over 5 years of experience across healthcare, telecom, and airline industries. Skilled in conflict resolution, accurate data handling, and executive-level support. Proven ability to deliver high-quality service and manage complex communication. Multilingual and tech-savvy, seeking a long-term role in healthcare or government administration.

Core Competencies

Customer Relationship Management (CRM)

Healthcare Administration & Data Integrity

Airline Ticketing & Travel Support (Amadeus)

Conflict Resolution & De-escalation

Microsoft Office Suite (Word, Excel, Outlook, Teams)

Helpdesk Tools: Freshdesk, Zoom

Multilingual Communication: English, Punjabi, Hindi

Remote Work & Team Collaboration

Professional Experience

Cashier

Save-On-Foods – Burnaby, BC Mar 2018 – Aug 2018

- Operated POS systems and handled cash, debit, and credit transactions accurately.

- Assisted customers with purchases and maintained a clean, organized checkout area.

- Balanced register and performed closing duties independently.

Rogers Communications – Vancouver, BC Aug 2018 – Mar 2020

Supported technical and billing inquiries for telecom services.

Resolved 40+ customer tickets daily using CRM platforms.

Retained customers through proactive issue solving and detailed product knowledge.

Radisson Blu – Richmond, BC Apr 2020 – Feb 2023

Delivered front desk support and customized guest services.

Assisted with bookings, transportation, and event coordination for VIP clients.

Maintained positive guest relationships, increasing satisfaction ratings.

Air Canada – Richmond, BC Feb 2023 – May 2024

Processed flight bookings, cancellations, and ticket changes using Amadeus system.

De-escalated service issues and maintained 95%+ customer satisfaction score.

Collaborated with internal teams to resolve passenger concerns and improve service quality.

Altea Healthcare – Remote (Burnaby, BC) Jul 2024 – May 2025

Handled live support for doctors and nurses via chat, email, phone, and Zoom.

Maintained and organized confidential patient records ensuring compliance with privacy regulations.

Drafted professional communications and coordinated virtual care across departments.

Managed 50+ administrative requests daily, improving response time by 20%.

Columbia College – Vancouver, BC 2018 – 2020

Education

Bachelor of Business Studies

Columbia College – Vancouver, BC 2018 – 2020

Additional Information

Availability: Immediate

Work Preference: Hybrid or Remote – Administration, Customer Service, Public Sector

Career Goal: Long-term position in Canadian government or healthcare administration

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