United States Fort Lauderdale
Resume:
Nyrva Jean-Francois
**** ** **** ****** ********** Lakes, Florida, 33309, United States
***********@*****.***
PROFESSIONAL PROFILE
Growth-oriented professional seeking a position within a progressive and dynamic organization that will further develop skills while emphasizing increasing responsibility, personal growth, and professional achievement.
SUMMARY OF QUALIFICATIONS
• Highly motivated, detail oriented, and innovative professional with excellent interpersonal skills
• Years of experience in various business environments
• Proven ability to work well with others in a team or individual work environment
• Excellent communication, time management, and organizational skills
• Languages: English, Spanish, French and Creole
• Proficient with Microsoft programs – PowerPoint, Word, and Excel PROFESSIONAL EXPERIENCE
TERUMO AORTIC: September 2022 until present day
Timely, accurate and efficient preparation and management of documents. Control the numbering, sorting, filing, storing and retrieval of both electronic and hard copy documents produced by the Planning department.responsible for receiving, inspecting and storing items. identifying and monitoring inventory levels, replenishing stock as needed and ensuring incoming goods are received in a timely manner. Also responsible for maintaining accurate records of all inventory. Making sure and using all giving access to lead production lines to meet their daily finish goals. VITAS HealthCare: June 2015 to September 2022. Patient Care secretary. Busch Communication: Mach 2014 to May 2014, Bilingual customer services, LBS Tax Services: January 2012 to March 2012 Tax Preparer, Customer Services, Front Desk services, outside Marketing.
TIIP SERVICES INC: May 2011 - April 2012.Receptionist
(Tax-Immigration-Insurance-Professional services, INC) Pompano Beach, Florida, United States
UNITED NATIONS OFFICE FOR PROJECT SERVICES (UNOPS) May 2006 - June 2009 Cap Haitian, Haiti
Desk Officer / Radio Operator
• Answering and logging all incoming calls
• Take minutes from meetings
• Keep track of supplies and re-order when needed
• Provided an elevated customer experience to generate a loyal customer service
• Keep tracking staff members on leave
• Keep up date telephone directory and Call sign
• Keep track of members; attendance
• Update mileage reports for vehicle
• Update first aid kit
UNITED NATIONS OFFICE FOR PROJECT SERVICES (UNOPS) CONTD. May 2006 - June 2009 Cap Haitian, Haiti
• Update mileage reports for vehicles
• Maintaining filing system
• Track vehicle using the INTERNAV (GPS vehicle tracking )
• Monitoring UHF channels, HF and VHF radio and satellite phone
• Keep up to date all bulletin board
• Provide at the end of month statistic of all cellular, landline calls-Daily radio, cell and supplies statistic
• Daily GPS tracking Report
• Printout and submit to RO's daily UNPOL schedule
• Act as the executive assistant to the NOIC and The IOIC
• Familiarize and comply with all Standard Operating and security procedures ( CSOP) Follow the office procedures such as the log book process, office security, shift change and all other internal regulations
• Assist to the briefing meetings at the beginning of the shift
• Revise the log book of previous shift to check for unattended messages or tasks
• Training new employees (National and International) by providing knowledge of specific UN tasks and policies
• Schedule press conference with reporters
• Investigating and resolving customer inquiries and complaints in a timely and empathetic manner
• served as the main liaison between customers, management and Radio Operator team worked under strict deadlines and responded to service requests and emergency call-outs.
UNITED NATIONS STABILIZATION MISSION IN HAITI (MINUSTAH) February 2005 - March 2006 Cap-Haitian, Haiti
Switchboard Operator / CITS Clerk
• Assisted customers in person and via telephone.
• Developed highly empathetic client relationship and earned reputation for exceeding communication goals
• Generated new client base growth through UH, HF, Radio inquiries and an average of 65 cold calls per day
• Attended local, regional and national trade shows for communication development training as defined by territory needs
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. EDUCATION:
ABA Behavior Analysis, Arc Broward, USA( Certificate) UNIVERSITE D'ETAT D'HAITI, Cap-Haitien, Haiti.
Diploma: Juridical Law.
ECOLE PROFESSIONNELLE SAINT ESPRIT, Cap-Haitien, Haiti Diploma: Computer operator.
CEFORAMA, Santiago de los Caballeros, Dominican Republic. Diploma: Protocol and Etiquette
PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA, Santiago de los Caballeros, Dominican Republic.
Coursework towards Medicine.
ADDITIONAL SKILLS
• Fluent in French, Spanish, Haitian Creole and English
• Highly enthusiastic customer service representative with 4+ year’s client interface experience.
• Strong organizational skills, creative problem solver, Listening skills, met and exceeded quotas generating 80+ calls per day on leads for Radio Communication and V-Tracking.
• Served as communication link between security, Police (National and International, Human Rights consultants, management.)
• Customer Care Course (Certificate)
• Radio Operator Course (Certificate) International Requirements.
• Basic Security in the Field (Certificate) International Requirements
• Advanced Security in the Field (Certificate) International Requirements REFERENCES:
Upon Request
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