Customer Support Data Entry

LISA ANN BARTINS Phone: 412-***-****

**** ******** ***** ****: 724-***-****

Pittsburgh, PA 15237 Email: ***********@***.***

CAREER OBJECTIVE

Dynamic strategist, with a proven career record of achievement and demonstrated success, pursuing a position that will benefit from an extensive background of award-winning business sales, customer support, and market retention.

PROFESSIONAL BACKGROUND

Client Service Representative 04-2009 to 08-2009

LSI, Inc [Temporary position through Dicenzo] Moon Township, PA

Effectively communicated to lending institutions, mortgage brokers, borrowers, and appraisers, regarding the

purchasing and refinancing of residential properties, utilizing HVCC regulations.

Business Communications Consultant 11-1999 to 06-2005

Penn Telecom, Inc. Cranberry Township, PA

Attained monthly sales objectives and met required sales activity levels by contacting prospective customers by telephone, cold call premise visits, networking, proposal submissions, and customer upgrades. Maintained knowledge of telecommunication, network, and broadband products and services including features, benefits, changes, applications, and how to effectively distinguish them from competitor offerings and position them to meet customers’ needs. Understood and adapted to constantly changing products in a perpetually changing industry. Formulated and presented extensive customer network solutions and cost analyses to the CFO’s, VP’s, and the boards of directors, which resulted in acquiring Butler Memorial Hospital, Slippery Rock University, Lawrence County Government, Butler County Community College, and many others as satisfied customers. Conveyed verbal and written information clearly and efficiently in a way that set clear expectations and encouraged open dialogue and understanding with prospects and customers. Collaborated with internal and external resources to share information, coordinate sales, and provided assistance as needed to ensure customer requirements and expectations were met. Teamed with technical, engineering, and related support staff to ensure end-to-end customer sales and satisfaction.

Sales territory received “Highest in customer satisfaction” survey results for five consecutive years.

Performed a majority of work from home office.

Voluntarily resigned to handle the care of a terminally-ill parent.

Corporate Sales Trainer / Recruiter 05-1994 to 06-1995

C-TEC Corporation [Commonwealth Long Distance] Pittsburgh, PA

Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws; this included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Provided prompt and objective coaching and counseling; as well as coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements. Completed daily tracking including end of day course evaluations and trainee assessments. Developed and recommended learning and non-learning solutions to ensure training and facilitation supports key operational processes. Measured and analyzed impact of training methodologies and processes and continuous improvement efforts with staff and account management to ensure alignment to support account goals. Researched, analyzed, prepared and presented accurate staffing-related statistics and data including time to fill, turnover, sourcing, pipelines, and projections. Corporate Sales Support Award: 1994

Sales Department closed. Company sold to Frontier Communications

Office Manager 08-1991 to 03-1993

Jacob Ash Company, Inc. Pittsburgh, PA

Supported the Vice President of Operations in the management of the Administrative and Data departments. Responsible for the selection, orientation, and evaluation processes of the office staff. Assisted with roster change on an as needs basis. Developed and implemented job flowcharts, personnel evaluations, job satisfaction surveys, employment testing, production reports, and the "Jacob Ash Employee Handbook."

Inside Sales Manager 06-1989 to 08-1991

Paragon Water Systems Pittsburgh, PA

Recruited and trained Inside Sales representatives to achieve sales quota on a consistent basis.

Commercial Account Manager 11-1984 to 06-1989

MCI Communications, Inc Pittsburgh, PA

Independently responsible for developing customer recognition, product rollout, and corporate sales profits within Erie, Crawford, Clearfield, Venango, and Warren counties from remote sales office. Promoted from Inside Commercial Account Representative to a Senior Commercial Account Manager within the first ten months of employment.

As Senior Commercial Account Manager, assisted management with the training of Basic Telephony and product knowledge for the newly employed Inside Commercial Account Representatives while achieving individual sales objectives. Advanced to Commercial Account Executive to develop customer recognition, product rollout, and corporate sales profits within Erie, Crawford, Venango, and Warren counties. Independently handled all sales and support responsibilities from MCI’s remote office in Northwest Pennsylvania. Managed opportunity funnel by continually qualifying and re-prioritizing opportunities among accounts, meeting with customers, managing the sales cycle, and reporting on opportunities. Prepared and presented professional proposals specific to customer needs, that aligned with their objectives and strategic vision, and ultimately moved them toward the purchase. Educated customers about terminology, features, and benefits of services available and beneficial to the client’s current and future telecommunication needs. Analyzed business customer needs; created and distributed collateral sales material to business prospects; and developed product and service solutions while successfully completing the sales cyclec

Increased sales and average order size by means of cross-selling, upgrading, and consistent networking.

Performed a majority of work from home office.

Achieved monthly and annual goals on a regular basis within the branch and divisionally.

Inside Sales Manager 11-1981 to 11-1984

Jacob Ash Company, Inc Pittsburgh, PA

Responsible for the recruiting, training, evaluation, and subsequent success of the Inside Sales Department.

Directed, coached and evaluated the daily work activities of the Inside B2B Sales Department; recurring

billed revenue target, quota attainment, customer service, and funnel management. Processed and expedited

orders while assisting in product selection, negotiating price, and performing order/quote

Employment Recruiter 10-1978 to 11-1981

Career Personnel, Inc Pittsburgh, PA

Stimulated business growth and maintained outstanding business client services through knowledge of workplace issues and fair employment practices.

EDUCATION

M.S., Human Resource Management La Roche College, Pittsburgh, PA

B.A., English University of Iowa, Iowa City, IA

AWARDS AND ACCOLADES

2000 - 2005 [Penn Telecom]: Sales territory received "highest in customer satisfaction" survey results.

2000 - 2005 [Penn Telecom]: Branch Sales Achievement Awards [monthly and quarterly].

1994 - 1996 [C-TEC] "Corporate Sales Support Award.”

1988 [MCI]: Washington D.C. to do national radio advertisement for MCI.

1986 [MCI]: Top Mid-Atlantic Sales People" at Regional Honors dinner in Philadelphia, PA.

1985 - 1989 [MCI]: Branch Sales Achievement Awards [monthly and quarterly].

1985 - 1989 [MCI]: Divisional Quarterly Awards

BUSINESS REFERENCES

Sales Manager, Penn Telecom [www.linkedin.com/in/lisabartins]

“Lisa was a member of my Sales Team at Penn Telecom from 2000 through 2005. Lisa consistently exceeded her sales objectives, but even more importantly, she was a champion of customer service. Lisa exemplified the culture of "Superior Customer Service". Often customers would tell me that if we took Lisa off of their account, they would be extremely disappointed. I would recommend Lisa to any organization that is looking for a true professional who will deliver on objectives while building solid client and prospect relationships. July 20, 2009

Call Center Manager, Commonwealth Long Distance [www.linkedin.com/in/lisabartins]

Lisa Bartins is a hard working detail- oriented training manager, she has successfully managed the training department for this start-up call center with professionalism and integrity. With Lisa's knowledge and work ethic, she would be an asset to your organization. January 11, 2010

Branch Manager, MCI Communications [www.linkedin.com/in/lisabartins]

“I had the pleasure of working with Lisa when I was a Branch manager for MCI Telecommunications. She was trustworthy and a self starter with a strong work ethic. Because of these attributes, I knew she could be trusted to work from our remote office in Northwest Pennsylvania. Thanks to Lisa's ability to build strong relationships with her prospects, we saw a significant increase in our market share there. I enjoyed the time we worked together and would not hesitate to recommend her for whatever assignment she chooses to pursue.” September 1, 2009

Sales Manager, MCI Communications [www.linkedin.com/in/lisabartins]

“Lisa worked for me as a sales executive and was an excellent rep that consistently met her sales goals and provided first rate customer service.” March 26, 2009

http://www.linkedin.com/recRequests?cor=&refID=12177761&recRID=22327630&goback=%2Ersm%2Emrf_51524633

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