LaToya D. Williams
***** **** **** ***** 202-***-****
LaPlata, MD 20646 ********@*****.***
CAREER SUMMARY
More than ten years experience in Office Management functions within the small business industry and federal government with special skills in communications, analyzing, and writing. An adaptable, organized, and creative professional, who solves complex problems, effectively performs multiple tasks simultaneously, and performs soundly in teams as well as independently. PROFESSIONAL EXPERIENCE
Aramark Inc. (American University Starbucks) 2014 - 2023 Aramark Corporation, known commonly as Aramark, is an American foodservice, facilities, and clothing provider supplying businesses, educational institutions, sports facilities, federal and state prisons, and health care institutions.
Store Manager/ Certified Barista
Create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.
● Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
● Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
● Anticipate customer and store needs by constantly evaluating environment and customers for cues.
● Communicate information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
● Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
● Contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
● Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
● Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed.
● Maintain regular and consistent attendance and punctuality.
● Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
● Recognize and reinforce individual and team accomplishments by using existing organizational methods
COMCAST 2012-2013
Comcast Corporation is a global media and technology company with two primary businesses, Comcast Cable and NBC Universal. Comcast Cable is the nation’s largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand as well as to businesses. Payment Center Representative
Provide the highest level of customer service by helping customer’s with any issue’s they are faced with.
• Answer customers' questions, and provide information on procedures or policies.
• Receive all types of payments for Comcast bill (cash, check, money order, credit)
• Issue receipts, refunds, credits, or change due to customers
• Exchange equipment to upgrade or downgrade accounts
• Issued equipment for new accounts
• Returned equipment and closed accounts
• Explained bills
• Process name changes on accounts
• Resolve customer complaints.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Receive and process night deposits and mail.
• Prepared all monies, checks and money orders for deposit to bank ARCHSTONE PROPERTIES 2010-2011
Archstone Properties is a recognized leader in apartment operations with a portfolio concentrated in many of the most desirable neighborhoods in the nation. Front Desk Concierge
Assist residents at each apartment building with personal services.
• Make dining and other reservations for residents, and obtain tickets for events.
• Call and arrange for transportation for residents.
• Take request for maintenance issues.
• Receive, store, and deliver luggage, packages and mail.
• Perform office duties on a temporary basis when needed.
• Pick up and deliver items, or run errands for guests.
• Carry out unusual requests such as searching for hard-to-find items.
• Keep computer room, coffee area and front area lobby tidy and neat at all times.
• Arrange for interpreters or translators when residents require such services.
• Plan special events, parties, and meetings.
• Assist residents when locked out of their apartments. KASTLE SYSTEMS LLC 2010-2011
An organization founded in 1972 to create customized electronic security systems for commercial office buildings.
Accounts Payable Specialist
Perform accounting and clerical tasks related to the efficient maintenance and processing of accounts payable transactions.
• Review invoices and check requests
• Sort and match invoices and check requests
• Set invoices up for payment.
• Process invoices
• Receive and process check requests.
• Prepare and process accounts payable checks.
• Monitor accounts to ensure payments are up to date.
• Resolve invoice discrepancies.
• Maintain vendor file maintenance.
• Correspond with vendors and respond to inquiries.
• Assist in month end closing.
• Create purchases orders for Subcontractors.
• Process Subcontractors invoices.
EDGEWOOD COMMUNITY SERVICES 2009-2010
An organization that enhances the lives of residents living in Edgewood Communities by providing structured services, activities and programs.
Program Coordinator
Coordinated the day-to-day operational activities of a community center inclusive of all programs, and served as a liaison between the community center and program participants.
• Provided administrative and technical support in the development, implementation, and marketing of the center’s outreach program.
• Served as a principal liaison between program participants and community center on day-to-day programmatic, operational, and administrative issues; meetings, special projects, and problem resolution.
• Assisted in monitoring community center revenues and expenses for cost effectiveness of program. Is responsible for the receipt of important financial documents when Community Center Site Director is unavailable.
• Assisted with the collection of site specific data and statistical information.
• Performed or delegated clerical and administrative support tasks, including creation, typing, and editing of program correspondence, reports, and other publications.
• Assisted with grant and/or proposal writing as appropriate regarding the objectives and funding nature of the program; may participate in other fundraising activities.
• Performed miscellaneous job-related duties as assigned. THOMPSON CREEK MANUFACTURING 2004-2008
28-year family owned organization that provides exterior and interior products for homes & businesses. Purchasing Manager
Organized and managed the systematic functions of the company that resulted in product sales through sound customer service.
• Processed Change Orders and ordered materials needed for each job.
• Served as the Payroll Manager for the company’s Installers.
• Submitted electronic submission of commission for Sales Staff.
• Secured financing for customers.
• Conducted business needs analysis to ensure that operation systems were aligned with the organization's sales objectives.
• Coordinated and implemented an automated process that insured accountability and communication with company’s departments.
• Collected and processed past due customer accounts.
• Initiated product manufacturing process and completed paperwork for billing.
• Worked with vendors to insure that proper materials were selected for each job.
• Provided support on special and emergency projects. KENWOOD ASSOCIATES, INC.2003-2004
A Consumer Financial Services and Loan Company located in Prince Georges County, Maryland Document Processor
Performed detailed business research and analysis of processes and workflows for Company’s core processes.
• Processed loan applications from various home improvement companies.
• Updated and managed application information in database system.
• Submitted information in proper format for Underwriters.
• Entered data in electronic format for loan application production.
• Reviewed loan documents and assisted in the finalization of the funding process.
• Provided administrative and technical support which included the development of correspondence for staff review.
AMERICAN CIVIL LIBERTIES UNION FOUNDATION 2001-2002 A Non-profit and non-partisan civil liberties organization with more than 500,000 members nationwide Legal Secretary/Paralegal
Provided support for the National Prison Project, which is the only national litigation program on behalf of prisoners.
• Developed and maintained filing system for legal briefs and correspondence.
• Updated and assisted in the creation of legal briefs for relevant cases.
• Organized exhibits for legal briefs.
• Planned attorney/client communications and meetings.
• Drafted correspondences and letters to/for represented clients.
• Researched information from various legal databases.
• Structured attorney itineraries and travel arrangements.
• Recorded notes and minutes during meetings/calls, utilizing various methods and note taking procedures.
U.S. DEPARTMENT OF COMMERCE 1999-2001
The Federal Agency responsible for the broad mandate of advanced economic growth and job opportunities for the American people. It also has cross cutting responsibilities in the areas of trade, technology, entrepreneurship, economic development, environmental stewardship and statistical research and analysis.
Office Automation Clerk
Provided support for a division within the Bureau of the Census.
• Received and directed income telephone inquiries.
• Developed and edited correspondence and memorandums.
• Served as payroll clerk for Division.
• Maintained and updated Division filing system.
• Recorded and distributed incoming mail and packages.
• Researched information from various databases.
• Structured Division’s itineraries and travel arrangements through office voucher system.
• Managed the Branch Chief’s calendar.
U.S. DEPARTMENT OF JUSTICE 1997-1999
The Federal Agency responsible for enforcing the law and defending the interests of the United States according to the law; ensuring public safety against threats foreign and domestic; providing federal leadership in preventing and controlling crime; seeking just punishment for those guilty of unlawful behavior; and ensuring fair and impartial administration of justice for all Americans. Desk Receptionist/Secretary
Provided support for the Executive Office for U.S. Attorneys.
• Received and directed incoming telephone inquiries.
• Developed and edited correspondence and memorandums.
• Served as payroll clerk for the Office.
• Maintained and updated Office filing system.
• Recorded and distributed incoming mail and packages.
• Researched information from various databases.
• Photocopied and faxed documents.
• Ordered and maintained office supplies.
EDUCATION
Completed two years of college courses; planning to pursue degree completion at Truth-Douglas College Spring 2017
COMPUTER SKILLS
MS Word, Excel, PowerPoint, XP, Lotus Notes, WordPerfect Quatro Pro, Great Plains, Quick books References available upon request