Customer Service Data Entry
Resume:
Latoya Williams-Oakley
Los Angeles, CA
******.**********.**@*****.***
To obtain a challenging position where advancement opportunities exist for a dedicated, hard working employee.
Professional Summary
Detail-oriented and customer-focused professional with 6+ years of experience in remote customer service and data entry roles. Adept at handling customer inquiries, resolving issues efficiently, and maintaining accurate records. Proficient in various CRM and data management tools, with excellent communication and organizational skills. Work Experience
Remote Customer Service Representative
Global Response - Margate, FL
March 2015 to March 2017
● Handled inbound and outbound customer calls, resolving issues with a 98% satisfaction rate.
● Processed orders, refunds, and account updates using CRM software
(Salesforce, Zendesk)
● Assisted customers via email and live chat, reducing response time by 30%.
● Trained new hires on customer service protocols and system navigation. Remote Customer Support Specialist
Hilton Grand Vacations Call Center- Orlando, FL
September 2013 to August 2016
● Provided technical and billing support for customers via phone, chat and email.
● Maintained accurate customer records in company databases, ensuring data integrity.
● Assisted with troubleshooting common product issues, reducing escalation rates by 20%.
● Met and exceeded key performance metrics, including call resolution time and satisfaction scores.
Virtual Customer Service Agent
Advanced Call Center Technologies- Montego Bay, JA May 2006 to August 2008
● Managed customer inquiries and complaints efficiently through multiple communication channels.
● Guided customers through troubleshooting steps for software and hardware issues.
● Processed returns, exchanges, and billing adjustments with a focus on customer retention.
● Collaborated with team members to enhance customer service strategies and workflow efficiency.
Data Entry Clerk
Vistaprint Jamaica - Kingston, JA
August 2005 to July 2007
● Provide exceptional customer service via phone, email, and chat
● Resolved customer complaints and inquiries efficiently, achieving a 95% satisfaction rating
● Managed customer accounts, processed orders, and assisted customers via email and live chat, reducing response time by 30%. SKILLS AND QUALIFICATIONS
Customer Service & Support, Data Entry & Management, CRM Software (Salesforce, Zendesk), Microsoft Office Suite & Google Workspace, Typing Speed: 70+ WPM, Multitasking & Time Management, Strong Communication Skills, Remote Work Adaptability.
Education
High school or equivalent
Papine High School - Kingston, JM
Some College/ Trade School
ICDC College - Los Angeles, CA
LA Skills Academy- Los Angeles, CA
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