Data Entry Customer Service

GM

GRACE MCNEIL

**********@*****.*** 202-***-**** Suitland, MD 20746

Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.

Reliable Contracted Driver known for high productivity and efficiency in task completion. Possess specialized skills in route planning, time management, and client communication. Excel in adaptability, problem-solving, and customer service, ensuring smooth operations and positive experiences on each assignment. Excellent patient care

Assisting with procedures

Exam room prep & set up

Taking and recording patient vital signs

Phlebotomy

Injections

Venipunctures

EKGs

Throat Cultures

Urinalysis

Strep testing

Patient positioning

CPR certified

Knowledge of OSHA and HIPAA guidelines

Appointment scheduling

Billing

Coding

Invoicing

Data Entry

Data analysis

Database management

Logistics coordination

Route optimization

Safety compliance

Customer service

Time management

Inventory management

Billing procedures

Effective communication

Technical troubleshooting

Problem resolution

Attention to detail

Team collaboration

Conflict resolution

Basic mechanical repair

Excellent navigation

Safe driving practices

Vehicle maintenance

Organizational

Quality assurance

FedEx Ground Upper Marlboro, MD

FedEx Contracted Driver Supervisor

07/2020 - Current

Operate company vehicles.

Provides courteous and efficient delivery and pick-up of packages. Performs other duties as assigned.

Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and verbal communication skills. Neat appearance since customer contact is required.

Ability to work in a constant state of alertness and in a safe manner. FedEx Home/Ground Alexandria, Va

FedEx Contracted Driver

08/2018 - 07/2019

Operate company vehicles.

Provides courteous and efficient delivery and pick-up of packages. Summary

Skills

Experience

Performs other duties as assigned.

Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person. Good human relations and verbal communication skills. Neat appearance since customer contact is required.

Ability to work in a constant state of alertness and in a safe manner. ERT Boston, MA

Data Quality Specialist

05/2015 - 04/2018

Management of clinical trial databases.

Data Change Form Investigation, data entry, case verification and case closure.

Communication with internal and external customers to ensure accuracy, quality and consistency using various reporting utilities. Manage clinical Fax and Email for internal and external clients. PHT Boston, MA

Data Quality Specialist

03/2013 - 05/2015

Management of clinical trial databases.

Data Change Form Investigation, data entry, case verification and case closure.

Communication with internal and external customers to ensure accuracy, quality and consistency using various reporting utilities. Manage clinical Fax and Email for internal and external clients. Quest Diagnostics Cambridge, MA

Senior Billing Representative

01/2011 - 11/2012

Edited procedures to ensure proper information for billing. Followed up on patient/insurance claims for patient, insurance, and government payors.

Cashed application of monies received.

Coordination of explanation of benefits (EOB's) from insurance carriers. Billing of co-pays, deductibles, some secondary insurances. Quest Diagnostics Cambridge, MA

Technical Representative I

01/2011 - 11/2012

Called doctors' offices, hospitals, and other related medical facilities to resolve issues related to the account.

Resolved client issues involving missing specimens and specimen handling issues.

Informed clients of all new test information and specimen requirements. Entered all resolved information given by client into the lab system. Handled and resolved all technical and test related problems by providing research and medical documents.

Quest Diagnostics Cambridge, MA

Phlebotomy Services Representative Level

2

01/2011 - 11/2012

Greet customers appropriately. Treat all customers in a courteous manner. Ensures all field phlebotomy and PSC specimens are collected accurately and on time.

Collects specimens according to established procedures. Research test/client information utilizing lab computer system or Directory of Service.

Label, centrifuge, split, and freeze specimens as required by test order. Package specimens for transport.

Maintains required records and documentation.

Maintains all appropriate PSC/Phlebotomy logs.

Mark Vonnegut Pediatrics Quincy, MA

Medical Secretary/Office Coordinator

09/2009 - 02/2010

Answered phone calls and took messages accordingly for pediatric office environment.

Checked in patients and scheduled appointments.

Escorted patients to exam rooms.

Processed patient insurance and billing.

Scheduled procedures as well as ensuring referrals are in place for patient visits.

Joint Effort Physical Therapy Taunton,

MA

Office Coordinator

06/2009 - 08/2009

Assisted Physical Therapist(s) with scheduling and running the office sufficiently.

Scheduled and booked patients for appointments.

Maintained office supplies as well as equipment needed for the office. Ensured authorization for referrals and contacted insurance companies. Gastrointestinal Specialist Brockton, MA

Medical Secretary/Receptionist

02/2009 - 06/2009

Entered patient appointments in computerized system. Provided office management support to physicians.

Maintained inventory of office supplies.

Southboro Medical Group Framingham,

MA

Medical Secretary/Office Coordinator

09/2005 - 01/2009

Operated Nynex Meridian Telephone System to relay incoming and interoffice calls.

Run insurance eligibility checks for Cardiology and Internal Medicine departments.

Coordinated the transcribing process at Framingham Site, i.e. faxing, downloads, corrections and distribution.

Computer experience and familiarity with Windows 2000, Microsoft Outlook, Microsoft Excel and MS Word.

Reviewed Cardiology schedules to ensure referrals are in place for patients' visits.

Coordinated the Holter Monitor process, i.e. placing Holters on patients, up and downloading of Holter information.

Scheduled appointments for providers via Ntierprise/Epic software program, schedule surgeries.

Maintained supplies for the reception area.

Attended departmental meetings.

First Financial Resources Framingham,

MA

Financial Aid Assistant / Secretary

06/2000 - 08/2005

Established credit status payment commitments with customers. Outbound and inbound calls on delinquent accounts to make arrangements to bring the account to current.

Skip tracing and sending accounts to legal department. Brigham & Women's Newton corner

Newton, MA

Medical Assistant Extern

11/2010

Assisted Doctors Setting up exam rooms.

Set up trays and assisted with specialized procedures. Observed HCG's and Strep Testing.

Performed EKG's.

Took and recorded patient blood pressure and vital signs. Injections and performed venipuncture, phlebotomy. Everest Institute

Medical Assisting Diploma

03/2011

President; Student Ambassador

Mass Bay Community

06/2006

Framingham High School

Diploma

Education and Training

06/2004

Contact this candidate