Accounts Payable Call Center

Jessica Galles

*** ***** ****, *****, ** ***** 804-***-**** ******************@*****.***

Profile

Detail-oriented and highly motivated cybersecurity and cloud computing graduate. Brings over 15 years of administrative experience, offering strong organizational skills, data handling proficiency, and a keen eye for process optimization and compliance. Adept at bridging technical knowledge with real-world applications, including managing sensitive information, supporting IT operations, and ensuring system integrity. Eager to apply academic training in a professional cybersecurity role, contributing to risk mitigation and digital asset protection.

Skills & Abilities

RMF Zendesk FIPS199 Business Impact Analysis Microsoft 365 Excel ISO 136485 Auditing Quality Management Systems SOP’s Customer Service Call center Vacancy announcements and recruitment Online Chat help Kustomer PACER SSP ATO readiness POA&Ms NIST 800-53 HR Procurement Accounts Receivable Accounts Payable

Experience

IT SPECIALIST INTERNAL REVENUE SERVICE (IRS) DECEMBER 2018 – PRESENT

Authored and maintained SSPs, BIAs, ISCPs, and POA&Ms in compliance with NIST 800-53 and RMF guidelines.

Partnered with stakeholders to ensure ATO readiness and accurate control implementation documentation.

Supported continuous monitoring by tracking control status, updating artifacts, and ensuring timely submission of evidence.

Managed RMF tasks and documentation updates to support continuous monitoring and audit readiness.

OPERATIONS MANAGER PROTON SYSTEMS FEBRUARY 2013 – PRESENT

Managed daily operations and administrative functions across HR, procurement, finance, and facility

management, ensuring efficiency and compliance with ISO 13485, ISO 9001, and FDA regulations.

Led production of 40–50 custom medical devices monthly, contributing to ~$70K in revenue while maintaining full traceability and quality assurance through ISO-compliant documentation and audit readiness.

Directed internal and external audits, vendor invoicing, purchasing, and document control to sustain ISO accreditation and support continuous process improvement.

Compiled and analyzed risk, QA, and defect data to inform operational reports and drive adherence to yearly performance objectives and regulatory standards.

PARALEGAL SPECIALIST FRIEDMAN & MACFADYEN OCTOBER 2010 – MAY 2012

Prepared and organized documents for foreclosure sales, ensuring all legal steps were completed and notifying clients through online systems.

Managed daily workload, followed up on missing documents and title issues, and prepared bids for foreclosure sales.

Conducted bankruptcy checks through PACER and ensured timely notification of sale cancellations to attorneys and clients.

Drafted correspondence, filed documents, and researched relevant laws, regulations, and guidelines to support compliance and operational evaluations.

PARALEGAL SPECIALIST KPMLAW APRIL 2008 – APRIL 2010

Prepared legal documents, including pleadings, affidavits, notices, subpoenas, and trial exhibits while

Coordinated case activities, including meeting with clients, delivering subpoenas, and organizing law office tasks

Conducted legal research, investigating facts, laws, and public records to identify causes of action and support case preparation.

Filed pleadings with court clerks, called witnesses for testimony, and drafted legal papers such as complaints, summons, and interrogatories.

Education

MASTER’S DEGREE CLOUD COMPUTER SYSTEMS UMGC JULY 2023 – SEPTEMBER 2024

Honors: Summa Cum Laude

GPA: 4.0 of a maximum of 4.0

BACHELOR’S DEGREE CYBERSECURITY & NETWORKING UMGC OCTOBER 2019 – MAY 2023

Credits Earned: 120 semester hours

GPA: 3.644 of a maximum of 4.0

ASSOCIATE’S DEGREE COMPUTER STUDIES UMGC OCTOBER 2019 – SEPTEMBER 2021

Credits Earned: 60 semester hours

GPA: 3.88 of a maximum of 4.0

Additional Information

Public Trust Suitability Determination 2024

Completion of Skillsoft Cloud Security Fundamentals: Cloud Infrastructure Security

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