Talent Acquisition Strategic Sourcing

Naoka Fanning

***** *** ***** **., ***. *****, Elgin, SC 29045

803-***-**** ************@*****.***

Professional Summary

Resourceful and proactive Recruiter with a proven track record in full-cycle recruitment, candidate engagement, and stakeholder collaboration. Adept at utilizing various sourcing strategies, maintaining compliance, and providing excellent candidate and hiring manager experiences. Strong interpersonal, organizational, and communication skills developed through diverse roles in customer support, scheduling, and operations. Thrives in fast-paced, dynamic environments and committed to continuous process improvement.

Core Competencies

• Full-Cycle Recruiting & Sourcing Strategies

• Stakeholder Collaboration & Hiring Manager Support

• ATS & CRM Proficiency (iCIMS familiarity a plus)

• Interview Coordination & Offer Process

• Employment Law & Compliance Awareness

• Process Improvement & Candidate Experience

• Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)

• Bilingual (If applicable—remove if not)

Professional Experience

Recruiter Specialist

Qwerkz – Remote

June 2023 – Present

• Partner with hiring managers to define hiring needs and execute recruitment strategies.

• Source candidates through job boards, social media, and networking platforms.

• Conduct initial screenings, coordinate interviews, and manage candidate feedback cycles.

• Track applicant flow and ensure compliance with internal hiring practices and policies.

Commercial Lines Customer Success Specialist

Progressive Insurance – Remote

March 2022 – Present

• Delivered high-level client service while ensuring insurance policy accuracy and compliance.

• Conducted detailed analysis to align policy options with client needs, aiding retention and satisfaction.

Master Barber/Stylist & Operations Lead

Classic Barbershop – Columbia, SC

January 2017 – March 2023

• Managed day-to-day business operations, customer service, and scheduling.

• Built long-term client relationships, contributing to growth in repeat business and referrals.

Customer Service Specialist / Scheduler

Midlands Psychiatry – Columbia, SC

November 2017 – December 2020

• Coordinated appointments and provider schedules while maintaining HIPAA compliance.

• Supported office administration and patient interactions, leading to improved retention.

Customer Success Specialist

Spectrum – Columbia, SC

April 2012 – September 2016

• Handled escalated customer issues with urgency and professionalism.

• Led training initiatives and developed quality assurance tools that improved team performance.

Education

Paul Mitchell School of Cosmetology – Columbia, SC

Master Hair Care Specialist, 2017

Spring Valley High School – Columbia, SC

High School Diploma, 2000

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