Operations Analyst Business
Resume:
Colette Stanfield
Experienced Business Operations Professional.
Royse City, TX 75189
*******.*********@*****.***
Possess verifiable leadership, interpersonal, and communication skills that with a crisp understanding of the importance of getting a task completed. Remarkably successful mentor to peers and colleagues by offering knowledge and skills while demonstrating accountability to self and others. Demonstrates poise to helped achieve what seemed difficult, with ease. Have a solid track record in achieving the set goals and delivering personal best at every step of the way to provide optimal results. Flourish in fast-paced business environments and accepts a chance to self-manage tasks through intrinsic skills at problem-solving.
Senior level professional with strong, diverse experience acquired over the years in delivering optimal results and business value in high-growth environments and establishing key relationships with business segments. Result oriented and self-driven professional with over 5 years of experience in Business Specialist, Agile Methodologies (Sprint) projects. Primarily concerned with the effectiveness of business operations with completed SLAs.
Professional Experience
Global Markets Professional Operations Analyst (AML Refresh)
Bank of America-Addison, TX
March 2023-Present
Conduct CDD and ECDD regarding company policies and guidelines
Maintain a portfolio of clients in multiple jurisdictions.
Liase with Sales/Client outreach teams to obtain and validate correct documentation for refresh requirements.
Ensure all jurisdictions regulatory requirements related to KYC are adhered to.
Digital Risk, LLC (November 2019-October 2022
Mortgage Underwriter III
Reviewed complex tax returns for collateral determination as required for loan approvals
Reviewed credit reports and consumer bureaus
Specialized in underwriting Private Client loans, provide excellent service to well established customers to solidify relationships banking
Experienced at underwriting complex tax returns
Communicated with processor/originator regarding decisions.
Underwrote and analyzed Conforming and Non-Conforming loans to ensure selected program and product are within company, government and secondary market investor guidelines
Performed risk analysis and made decisions regarding deficiencies identified during the review process and documented any deviations from loan structure.
Maintain pipeline daily to ensure loans met closing deadlines
Approved, declined, or suspended loan submissions based on a full credit underwrite
Submit any fraud findings to corresponding department.
Auction.com (March 2019-November 2019
REO/TPS Commercial Specialist II
Assist winning bidders, potential buyers with Third Party Sales process through live auction platform.
Provide detail instructions on how to bid and requirement for pre-auction and post-auction process.
Assist business owners with information with foreclosure listing, attorney information and escalations.
Communicated via Chat, online and verbal.
Daily calls 40-65 calls, 20 emails and 15 chats (when available.)
Gather entity documents, research business current standings with SOS.
Ensure required documents were received in a timely manner.
Maintained an assigned portfolio of Platinum bidders and REO PROPERTIES.
American Mortgage Consultants (July 2017-April 2019)
Commercial Collateral Analyst II (Contract)
Reviewed commercial rental property and equity loan documents for accuracy, borrower information, lending information, appraisal review, loan terms and calculations of income.
Responsible for the quality and compliance of documented loan requests.
Ensured all required financial documents, appraisals, signatures, and processes were completed, received and executed in an allotted time frame.
Interpret loan documents with varying levels of complexity properly and ensure accurate data input on the loan
accounting system on new, renewed, and modified loans to include proper coding, structure, rate structure,
WSP/FEMA (September 2017-December 2017)
Disaster Inspector (Contract)
Performed inspections in disaster declared area dwellings on applicants for primary residence requests for relief assistance.
Entered disaster applicant primary residence information into ACE and Inspector Depot
Communicated with Spanish speaking applicants via Google Translator.
Informed applicants on FEMA disaster assistance process.
Recovco/Sprouts Mortgage November 2016-June 2017
Post-Close Quality Control Commercial Specialist I (Contract)
•Experienced at reviewing complex business tax returns.
•Maintain pipeline daily to ensure loans met SLA deadlines.
•SME to new hires with received directives from Supervisor and Director.
•Reviewed financial documents to determine flow of funds and payments made by assigned
Interested party.
Perform document review to ensure accuracy and completeness of all transactions by conducting a self-review
of work completed to ensure accuracy of loan package.
Perform the job in accordance with applicable industry laws and regulations as well as the policies and
procedures established by the company.
•Reported and findings to Operations Director to initiate next step.
NTT Data (May 2016-October 2016)
AML QC Specialist II Commercial Transportation (Contract)
Performed online data searchers via internal systems, commercial databases and internet searches
Applied bank standard policies, procedures towards internal and external assessments
Ability to follow flow of funds from source to beneficiary
Reviewed contracts, bank statements, corporations tax return and Trust documents
Access FINCEN, Bloomberg, Dunn & Bradstreet, LexisNexis, Secretary of the Sate website
Ensured quality review on files completed by the Remediation Analyst Investigator
Applied various levels of review: AML, Fraud, EDD, CDD, KYC, and BSA requirements
Prior Employment Details
JP Morgan Chase-HL LM Underwriter II July 2014 - May 2016
Wells Fargo-Home Loan Underwriter III February 2013 - March 2014
Bank of America-Case Management Team Manager III August 2011 - February 2013
Capital One-Business Control Specialist II November 2009 - July 2011
Bank of America-Senior Foreclosure Specialist October 2008 - November 2009
First American Services-Settlement Coordinator July 2005 - October 2008
Citi Cards-Accounts Resolution Specialist August 2003 - June 2004
New Orleans Hilton Hotel-Room Attendant/Security Officer April 1992 - March 2003
Professional Development
Bachelor’s Degree (BA) in Business Management Completed April 2021
Certified Notary
Technical Skills
Contract Negotiations Risk Analysis & Management Customer & Relationship Management Cross-Functional Business Acumen Multi-tasking in Fast-paced Environments Articulate Oral & Written Communication Quick Problem Resolution & Decision Making Team Building, Training & Development Collaborative Leadership Skills
Skill Areas
Contract Negotiations Program Management AML/BSA QC FINCEN Entity Documents LOAN IQ Risk Analysis & Management HOT DOCS Cross-Functional Business Acumen Multitasking in Fast-paced Environments Certified Notary Public Quick Problem Resolution & Decision Making ACE MS SharePoint Microsoft Office Outlook SQL
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