Customer Support Operations Manager

Shamar A. Grinley

Walnut Creek, CA

Telephone: 925-***-****

Email: *********@*****.***

Summary

Adaptive, dependable, and detail-oriented professional known for integrity, reliability, and rapid learning. Highly skilled in financial services, customer support, and operational processes, with a sharp eye for identifying and correcting discrepancies. Committed to a strong work ethic, continuous improvement, and delivering high-quality results in fast-paced environments. Skills and Ability

Financial Due Diligence & Statement Preparation

Record Preparation & Bank Reconciliation

Corporate Finance & Financial Management

Proficient in Microsoft 365, Intuit QuickBooks

Ethical, adaptive, and detail-oriented professional Education & Certifications

University of Technology, Jamaica (Kingston, JA): BBA Accounting & Finance California Insurance Producer License: Active

Work History

Operations Manager Pinstripes – California, USA

Jan 2025 – Present

Led cross-functional teams across departments (bistro, bar, events, and gaming), using tech platforms (Sling, HotSchedules, Micros, Toast, KPI Bowler) to streamline scheduling, payroll, and performance tracking

Integrated digital tools into daily operations, including Kick-Fin for tip distribution and Paylocity for hiring and training workflows

Oversaw venue-wide financial data input and analysis, improving forecasting accuracy and expense control

Coordinated and executed approximately 4–6 business and vendor events per week, managing logistics, staffing, and client relations to ensure seamless delivery and high client satisfaction

Conducted pre-shift briefings and performance feedback using internal platforms to enhance team communication and productivity

Front of House Manager The Athletic Club – Oakland, CA Apr 2021 – Dec 2024

Led front-of-house operations through a successful business turnaround during financial hardship, contributing to the company’s reopening and long-term stability

Restructured staffing, streamlined operations, and implemented cost-saving measures that significantly reduced overhead

Conceptualized and launched “Jerk n’ Jam,” a cultural food and music event that generated $30,000 in revenue in a single day, revitalizing customer engagement and revenue streams

Managed POS systems, inventory control, and team development to ensure efficient event execution and long-term performance improvements

Used digital scheduling and ordering tools to optimize labor allocation and vendor management

Fostered a collaborative work culture and emphasized technology adoption to support event planning, guest services, and operational efficiency Finance & Accounting Associate VM Group Ltd. – Kingston, Jamaica Nov 2019 – Mar 2021

Automated daily cash reconciliation workflows, improving processing time and accuracy for high-volume accounts

Used financial software tools to investigate complex discrepancies, reducing error rates and enhancing audit readiness

Supported audit prep and compliance documentation through secure digital tracking systems and interdepartmental collaboration

Managed structured financial data inputs for loan balances, expenses, and reporting using cloud-based platforms

Client Services Representative Victoria Mutual Wealth Management – Kingston, Jamaica Sept 2018 – Sept 2019

Opened and onboarded new client accounts, verifying and digitizing documentation for secure system upload

Processed trade entries through OPICS, ensuring timely and accurate transactions

Maintained digital records of client forms and financial activities in accordance with compliance standards

Records & Systems AEROTEL Ltd. – Kingston, Jamaica July – August 2017

Managed record filing and disposition using structured information systems

Updated internal databases and ensured accurate data categorization by date and classification

Assistant Accounting Technician Ministry of Tourism – Kingston, Jamaica May – August 2016

Processed invoices, purchase orders, and payment vouchers using financial documentation tools

Managed payroll records and reconciled settled transactions for audit readiness

Communicated payment updates to suppliers and maintained transparent financial logs

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