Customer Service Data Entry
Resume:
AMANDA HUDSON
**************@*****.***
Houston, TX 77063
Highly motivated and detail-oriented professional with proven experience in customer service, data entry, and document imaging. Adept at maintaining accurate records, resolving customer inquiries, and ensuring efficient workflow. I am seeking an entry-level position where I can leverage my skills and contribute to a team's success. Skills
Document Imaging & Scanning Data Entry (10-key) Customer Service & Communication Microsoft Office Suite Time Management & Organization Problem-Solving Quality Assurance Office Support Information Gathering Independent Worker Experience
Delivery Driver UberEATS Houston, TX 2022-Present
*Demonstrated self-motivation and organizational skills in a fast-paced environment
* Operated as an independent contractor, managing personal schedule and resources to maximize earnings.
*Adapted to changing delivery demands and traffic conditions, ensuring timely order completion.
*Proactively resolved delivery challenges, such as incorrect addresses or restaurant delays.
*Communicated effectively with customers and restaurants to clarify order details and address concerns.
*Maintained a positive attitude and professional demeanor in all interactions. Postal Carrier USPS-United States Postal Service August 2023 - February 2024
*Delivered mail and packages to residential and business addresses along designated routes.
*Maintained accurate delivery records and ensured timely and efficient service.
*Provided excellent customer service and addressed customer inquiries.
* Efficiently sorted and delivered mail and packages, adhering to routes and schedules.
*Accurately processed and recorded mail and package deliveries, including signature confirmation and tracking information.
*Maintained a safe driving record and operated postal vehicles in compliance with traffic regulations.
Customer Service Rep TTEC Services Houston, TX October 2022 – June 2023
* Provided exceptional customer service, addressing inquiries, resolving concerns, and ensuring customer satisfaction.
* Responded promptly to a high volume of calls, maintaining minimal wait times and adhering to service level agreements.
* Utilized troubleshooting resources to diagnose technical issues and implement effective solutions.
* Proactively identified and addressed customer needs, demonstrating empathy and professionalism.
Data Entry Clerk Southern Newspaper, Inc. Houston, TX April 2022 - July 2022
* Accurately and efficiently entered numerical and textual data into databases.
* Scanned and organized documents, ensuring proper record-keeping.
* Compiled data and reviewed information for accuracy prior to input.
* Created monthly budget reports, financial spreadsheets, and organizational charts.
* Maintained ongoing communication with relevant departments to ensure data accuracy. Document Imaging Specialist Royal Imaging Houston, TX September 2018 - April 2020
* Prepared digital files, physical documents, and work requests according to company guidelines.
* Maintained organized document flows, utilizing planning and multitasking skills.
* Transmitted documents, tracked revisions, and ensured image quality met company standards.
* Performed document reproduction and printing from various electronic sources. Document Imaging Specialist Ricoh USA Houston, TX December 2017 - May 2018
* Received, organized, and prioritized documents for scanning.
* Provided professional assistance and responded to inquiries.
* Maintained imaging equipment and verified proper functioning.
* Ensured image quality met company standards.
* Performed document reproduction and printing from various electronic sources. Data Entry Clerk Gold Shire Oil & Gas Houston, TX February 2016 - September 2016
* Completed data entry tasks with accuracy and efficiency.
* Researched and contacted manufacturing companies to obtain quotes.
* Compiled data and reviewed information for accuracy.
* Identified and corrected data entry errors.
Pet Care Associate Pampered Pet Inn Houston, TX June 2015 - December 2015
* Provided outstanding customer service to clients and pet care.
* Performed pet intake, gathering information on health, behavior, and allergies.
* Supervised animals during play sessions, ensuring their safety.
* Maintained daily logs of animal care activities. Pet Care Associate Best Friends Pet Care Houston, TX June 2012 - December 2014
* Provided outstanding customer service to clients and pet care.
* Performed pet intake, gathering information on health, behavior, and allergies.
* Supervised animals during play sessions, ensuring their safety.
* Maintained daily logs of animal care activities. Cashier Aramark Houston, TX March 2010 - May 2012
* Operated cash register, processing cash, check, and credit card transactions.
* Provided friendly customer service and addressed customer concerns.
* Restocked and organized merchandise.
Education *GED Houston Community College Houston, TX August 2009
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