Customer Service High School
Resume:
Michelle Loggins
Please email me at - *********@*****.***
Ocala, FL 34472
**********@************.*******.***
Professional Summary
Aspiring customer service specialist possessing a high school diploma. Strong communication and detail oriented skills with a focus on active listening and emotional intelligence. I bring over 25 years of professional customer care and retail experience at first hand. Passionate about helping people by finding creative and useful solutions.
Willing to relocate: Anywhere
Work Experience
Crowd management
CSC Security Services Corporation-Orlando, FL
July 2024 to Present
• Implemented crowd control measures during high-traffic periods to maintain order and ensure the safety of all attendees
• Provided exceptional customer service by assisting attendees with directions, information, or any other inquiries they may have had
• Participated in pre-event briefings to review security protocols, identify potential risks, and discuss contingency plans
• Ensured proper functioning of access control systems such as ticket scanning devices or ID verification equipment at entry points
• Maintained a professional appearance and demeanor at all times while representing the security team and the venue
• Collaborated with local authorities on security plans for high-profile events, including concerts, festivals, and sporting events
• Effectively communicated with event staff, law enforcement, and emergency personnel to coordinate response efforts in case of incidents or emergencies Hostess/Server
Steak N Shake-Lady Lake, FL
April 2024 to June 2024
• Utilized excellent communication skills to effectively handle high-pressure situations during busy periods
• Collaborated with management to develop strategies for improving guest experience and optimizing table turnover rate
• Assisted in resolving guest complaints or concerns promptly and professionally
• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
• Provided accurate wait time estimates to guests, managing expectations in a professional manner Server
Waffle House-Ocala, FL
July 2023 to April 2024
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
Education
High school diploma
Forest High School - Ocala, FL
Certifications and Licenses
Food Handler Certification
May 2024 to May 2026
Food allergies
May 2024 to May 2026
Food and beverage/alcohol consumption safety
May 2024 to May 2026
Additional Information
I also bring 30+ years of professional hairstylist experience. I specialized in prom/pageant/bridal hairstyles and was a very successful and delightful privilege to have been able to experience in my career. Some of these clients needed assistance through their particular event and I would assist in photo adjustments suck as jewelry placements, hair placement, and dress placements. There were numerous occasions when I would be compensated to stay at the venue and adhere to any request of hair or makeup and such from the client.
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