Customer Service Data Entry

MERCEDES DAY

Moore, Oklahoma ***** 405-***-**** ************@*****.***

Professional Summary

A highly motivated self-starter with a strong work ethic and an ambitious individual with over 10 years of experience offering solutions and services based on the customer's needs. Dynamic customer service and retail experience. Excellent in listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer. Build and maintain enduring customer relationships to boost sales and generate repeat business. Effectively completing tasks at hand by proficient communication, utilizing interpersonal skills and demonstrating resilient organizational, analytical, and problem solving. As well as superb order management/ Coordination and Payroll skills

Skills

● Order entry

● Account management

● Upbeat and Positive Personality

● Upselling Products and Services

● Customer Order Management

● Customer Data Confidentiality

Work History

● Payroll Processing

● Responding to Difficult Customers

● Customer Service and Assistance

● Data Entry and Maintenance

● Order and Refund Processing

● Timekeeping

Payroll Specialist 10/2023 to 2/2025 Nextep– Norman, Oklahoma

● Run weekly, bi- weekly, semi, and monthly payrolls for companies all over the U.S for over 60 clients

● Handles tax and benefits for client

● Handle all timekeeping services for paid time off, unpaid time and leave of absences

● Onboarding new employees, assisting to make the experience seamless Payroll Advocate 09/2022 to 03/2023 PayCor– Oklahoma City, Oklahoma

● Process weekly, bi- weekly, semi, and monthly payrolls for companies all over the U.S

● Maintain payroll information by calculating, collecting, and entering data

● Assists with errors, reversals, employee deductions, handling all federal and state taxes for my clients

Customer Service Specialist 04/2022 to 09/2022 Caliber Home Loans – Oklahoma City, Oklahoma

● Processed payments and other pertinent information such as addresses and phone numbers to place orders.

● Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.

● Resolved concerns with products or services to help with retention and drive sales.

● Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

● Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

● Researched and resolved routine and complex issues.

● Tracked pending authorizations to resolve discrepancies and avoid revenue loss.

● Followed up on denials, late payments, extensions and other special circumstances.

● Maintained high standards of customer service by building relationships with clients.

● Completed data entry tasks with accuracy and efficiency.

● Entered numerical data into databases with speed and accuracy using a 10-key pad. Order Manager 07/2014 to 04/2021 Cox Communications Inc – Oklahoma City, Oklahoma

● For Cox Business all over the United States

● Creating and configuring new and existing accounts with Cox Business for Telephone service, Security, Tv services, and for Internet services

● Make customer contact to schedule the install and follow up for the services above

● Transferring services and creating static ip's for the customers as well as creating the online profiles they would use to access billing

● Recommend services based on the customer's needs

● Retail sales for residential tv, internet, telephone, and home security

● Maintained knowledge of current promotions, policies regarding payments, returns, and security practices

● Hit a monthly target every month at over 120% to goal

● Retained loyal customers thru selling value of current services and how to bundle to get more services for a more competitive price

● Drove sales to meet monthly goals

● Operated point-of-sales (POS) system

Customer Service Advocate 03/2013 to 01/2014 United Health Group – Oklahoma City, OK

● Assisted a large volume of customers every day with a positive attitude and focus on customer satisfaction.

● Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

● Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.

● Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Education

Diploma: High School Diploma 2006

DelCityHighSchool-Del City,OK

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