Customer Service Data Entry

Lisa Emanuele

754-***-**** ****************@*****.*** Pompano Beach, Florida 33306

PROFESSIONAL SUMMARY

I have a strong background in customer service and administrative roles, with experience spanning industries such as financial services, telecommunications, and hospitality. I previously worked as a remote customer service representative at Debt Consolidators, where I provided tailored financial solutions to clients while negotiating with creditors and ensuring regulatory compliance. In my role as a remote data entry specialist for AT&T, I demonstrated precision in updating customer records and resolving data discrepancies efficiently. Earlier in my career, I honed my interpersonal and multitasking skills as a server at Wings Plus, ensuring exceptional dining experiences and mentoring new team members. I hold a diploma from Fort Lauderdale High School and am highly skilled in communication, data management, problem-solving, and fostering client relationships. My goal is to secure opportunities where I can leverage my customer engagement expertise to deliver outstanding results in remote or on-site roles. SKILLS

Communication Data management Problem-solving Fostering client relationships Customer engagement Data entry Attention to detail Adherence to protocols Workflow monitoring Team collaboration High-volume task management Customer service EXPERIENCE

REMOTE CUSTOMER SERVICE REP

Debt Consolidators, June 2016-April 2023

• Provided tailored financial solutions to consolidate debts and reduce overall burden for clients.

• Analyzed client financial profiles to recommend best debt management strategies and minimize costs.

• Negotiated repayment terms with creditors to achieve optimum settlements for all parties involved.

• Ensured compliance with applicable regulations and maintained confidential handling of sensitive data.

• Delivered exceptional customer service, fostering trust and long-term client relationships.

• Identified opportunities to improve financial literacy, offering educational resources and support. REMOTE DATA ENTRY

AT&T, January 2014-April 2016

Executed accurate and efficient data entry tasks for At&t in a remote environment, ensuring timely completion of assignments.

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• Maintained databases by updating customer information and relevant records with precision. Implemented strict adherence to company protocols and procedures to safeguard data integrity and confidentiality.

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Monitored workflows to identify discrepancies or errors, resolving issues promptly to maintain high-quality standards.

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Collaborated with team members through virtual communication tools to resolve data inconsistencies and align on project goals.

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• Consistently met deadlines while managing a high volume of data entry tasks in a remote capacity. SERVER

Wings Plus, February 2010-June 2019

• Provided prompt, friendly, and efficient service to ensure a satisfying dining experience for customers.

• Managed orders with accuracy and attention to detail, ensuring timely and correct delivery of food items.

• Maintained a clean and organized work environment, adhering to health and safety regulations. Collaborated effectively with kitchen staff to coordinate order preparation and delivery during high-volume periods.

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• Addressed customer inquiries and resolved issues promptly to maintain high levels of satisfaction.

• Assisted in training new team members, ensuring they understood operational procedures and standards. EDUCATION

DIPLOMA, Fort Lauderdale

Fort Lauderdale High School, June 1994

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