Customer Service Head Cashier

Latonya Smith

Memphis, Tennessee, *****, US 901-***-**** **************@*****.***

Professional and friendly team player who excels at establishing productive working relationships. Hardworking

[Head Cashier] is a dependable and friendly person who excels at learning and mastering new concepts and skills. Head Cashier with experience in sales, service, and team leadership. Organized

Sales

Payment processing

Employee engagement and motivation

Reliable and dependable

Customer needs assessment

Flexible schedule

Expense control

Basic clerical knowledge

Multi-Task Management

Cash handling accuracy

Opening and closing procedures

Accurate money handling

Verbal/written communication

Shift checklists

Customer relations

Loss prevention

Register balancing

Accounts payable/receivable

Inventory management

Excellent multi-tasker

Employee training

Inventory control procedures

Barcode scanning

Internal auditing

Detail-oriented

Customer satisfaction

Team Leadership

Strong communication skills

Customer service

Merchandising

1994 GED - Hillcrest High School - Memphis, TN

Professional Summary

Skills

Education

2/20 to Present Head Cashier - Lowe's Home Improvement - Memphis, TN Reduced errors by reconciling the cash drawer before and after each shift. Advised

Inventoried stock and placed new orders to keep supplies at optimal levels for expected demands. Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.

Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls. Maintained consistent efficiency and professionalism while managing high-volume shifts of over hundreds of] customers.

Trained new team members in cash register operation, stock procedures, and customer service strategies to maximize team performance and optimize customer relations. Was in charge of organizing, stocking, and selling [all type of merchandise. Worked in a competitive team environment to meet monthly revenue quotas. Taught employees how to use registers, stock merchandising, and meet a variety of customer needs. Trained

Increased customer satisfaction by collaborating with other members of the customer service team to resolve a variety of issues.

Balanced and counted the cashier drawers.

Handled POS transactions such as checks, cash, credit card purchases, and refunds. Applied discounts to a variety of store] items by collecting and scanning coupons. Observed customer behavior and checked shopping carts to prevent theft and forgotten items. Increased customer satisfaction by assisting customers with purchase completion, item location, and reward program enrollment.

Was in charge of receiving and processing customer payments. Assisted management in the development of employee development plans in order to motivate team members to achieve higher levels of performance, skill, and efficiency. Trained, mentored, and developed new cashiers using positive and encouraging techniques to maximize performance and team contributions.

Cross-trained in different department roles to provide backup during slow periods and improve store efficiency. Used special actions like discounts to resolve escalated customer disputes. Was in charge of a group of 15 cashiers and service staff, overseeing performance, resolving issues, and increasing efficiency in order to improve team operations and dynamics. Kept store operations efficient and tasks current by fully completing daily store opening, closing, and shift change actions.

Established

Drove sales and add-on purchases by keeping checkout lanes well-stocked and promoting specific item options to customers.

Was in charge of the cashier shifts and breaks.

Created training and mentoring procedures to ensure that team members' performance was strong and optimized for the needs of the store.

Collaborated closely with coworkers to help customers and [Action]. Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Trained new team members on how to use the POS system, customer service strategies, and sales objectives. Worked at the register, totaling sales, collecting payments, and printing receipts. Improved accuracy and efficiency by using my knowledge of product SKUs and item codes while scanning purchases.

Assisted customers in locating store locations and making purchases. Oversaw more than 3 cashiers and associates to maximize performance, efficiency, and service levels. Kept customers and employees safe by quickly cleaning up spills and properly disposing of biological waste. Kept financial controls in check by keeping drawers accurate, getting change from [Job title]s, checking for counterfeits, and hiding large bills.

Managed the cash drawer, keeping large bills out of sight and appropriate amounts of change and small bills on hand to meet customer needs throughout the shift.

Trained and mentored new cashiers to ensure that they were skilled, efficient, and knowledgeable members of the team.

Helped customers by answering their questions and completing their requests. Returns of merchandise were accepted by me.

Looked for signs of fraud in purchases.

Kept an eye on sidewalk sales to make sure products were safe, added new merchandise, and rang up sales at outside registers.

Supervised team of [30 staff members.

Received the "Employee of the Month" award after [6] months of employment. Work History

Accomplishments

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