Medical Assistant Office Manager

ISABELL ROLLINS

Stansbury Park, UT

850-***-**** **************@*****.***

linkedin.com/in/isabell-rollins-26a0242a3

PROFESSIONAL SUMMARY

Certified Clinical Medical Assistant and Licensed Health Insurance agent in the State of Florida. Years of proven experience in Scheduling, Maintenance Administration, Logistics, Diagnostics, Collaboration, and Resource Management from a military enlistment. Accomplished measurable results while managing a complex portfolio of personnel support functions in a dynamic, fast - paced environment. Possess a comprehensive background in logistics administration and training software programs. Managed risk upon multiple lines to protect assets, accounts, and property of $30K to $1M while exceeding the expectations of senior leadership. Offer extensive knowledge in performance evaluation and process improvement. Completed 44 credits towards an Associate of Applied Science in Aviation Resource Management and Certified only in the State of Utah as a Nursing Assistant with 48 in-person clinical hours at Rocky Mountain Springs retirement home in Tooele, Utah and about 100+ volunteer hours in military clinical settings. 4+ years of customer service in many industries such as fast food, retail, military and clinical environments.

●Database Management

●Strategic Planning

●Resource Allocation

●Personnel Administration

●Policy Implementation

●Testing Calibration

●Scheduling / Procurement

●Patient care

Staff Development

PROFESSIONAL EXPERIENCE

Kidz Korner SPOT Fort Walton Beach, Florida Dec 2024 - Current

Medical Scheduler/Front Office Manager

As a Front Office Manager, this role includes opening and occasionally closing the clinic, managing front desk operations, providing excellent customer service to our patients and families, coordinating schedules, supporting our team of therapists, condensing billing codes and information for our biller specialist, handling sensitive patient information, sending and receiving faxes, handling phone calls, and sending out emails.

Medical Assistant Training Program Express Training Services Destin, FL Mar 2024 - June 2024

245 Clock Hours

Completed a comprehensive training program focused on both clinical and administrative responsibilities in medical assisting. Gained hands-on experience and theoretical knowledge through Canvas modules, textbooks, and live weekly Zoom instruction.

●Practiced and verified essential clinical skills including taking vital signs, administering injections, performing EKGs, drawing blood, and assisting with patient exams

●Trained in administrative functions such as appointment scheduling, medical record management, and medical billing and coding

●Completed scheduled clinical days with a skills check-off system to ensure job readiness

United States Air Force Various Locations 2022 – 2024

Aviation Resource Manager

Leveraged advanced skills and training to support operational needs of multiple departments, possessing high level of integrity toward company policies, information and maintaining strict confidentiality of personnel matters. Collaborated on special projects, audits, evaluations, and process improvement analysis under tight deadlines.

●Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments; worked with every level of leadership to create and build messaging

●Developed and implemented materials management processes in accordance with supply regulations, policy, procedure, and executive instruction; oversaw the assembly, addressing, stamping, shipping coordination, merchandise receipt, unloading, product verification, and record of newly received merchandise

●Advised, mentored, and trained supply and logistics personnel on all aspects of logistical processes, property management, requisitions, contract facilitation, and general professional development

●Recorded shipment data to include weight, charges, space availability, damages and discrepancies for reporting, accounting, and record-keeping purposes

●Honorable medical discharge with the paperwork to validate

Aviation Resource Technician

Coordinated with staff members to manage workflow, ensuring logistics functions were processed into the correct support systems and software programs aimed at capturing, detailing, and compiling information supporting over 3,000 military personnel. Drove lateral company-wide communication and collaboration through employee engagement, update meetings, and client satisfaction surveys.

●Mentored and led up to 100 military and 10 contract employees through policy change, schedules, and training planning; contributed to staff development and operations of supply support data systems, equipment review, supply procedure, budget adjustment, and policy change

●Advised management and leadership on policy and program matters, making or recommending appropriate action plans

●Inspected and prepared reports on department equipment, personnel, and materials availability/training to maintain compliance with standardized procedure within the realm of maintenance, operations, and administration

●Oversaw a supply and property accountability program with over 500 items having a net value of over $30M; maintained an automated inventory management system to ensure physical inventory matched database inventories

Navy Exchange Point Mugu, CA 2021 – 2022

Sales associate

Assisted military customers and their families with finding and selling products and services. Learned about what the Navy Exchange sold and articulated the store's purpose in a manner that is educational, insightful, and professional. Maintained store appearance. Opened and closed the store in a timely manner. Used a cash register and dealt with scheduling shipments. Helped train new hires.

●Interpreted instructional documents such as; safety rules, operating and maintenance instructions, and procedure manuals.

●Effectively communicated with customers, peers, and management.

●Communicated on the telephone with proper etiquette

●Used a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including; counting money and returning accurate amounts to customers.

●Completing various forms of paperwork, reports and reconciliation

●Adhered to the schedule and assisted the manager with scheduling employees

Starbucks Tooele, UT 2020 – 2021

Barista

Customer-focused barista with experience working in coffee houses serving high-quality espresso and brewed coffee. Reliable team player with a friendly, positive demeanor, who enjoys interacting with customers. Prepared espresso shots, pour overs, French-press and drip coffee.

●Maintained regular and consistent attendance and punctuality

●Flexible – Worked early mornings, evenings, weekends, nights

●Met store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security

●Engaged with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

●Prepared food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

●Performed many different tasks within the store during each shift

PROFESSIONAL REFERENCES

Reference #1 Reference #4

Michelle Horin SGT Theadore Jackson Marquis

Kidz Korner SPOT Owner/OT Air Force NCO

Kidz Korner SPOT – Fort Walton Beach, FL RAF Mildenhall – England

+1-850-***-**** +44-074**-******

Reference #2 Reference #5

Maria Ingram SGT Colton Faris

Registered Nurse Air Force NCO

SC Urology – Irmo SC RAF Mildenhall – England

+1-803-***-**** +44-074**-******

Reference #3 Reference #6

Rachel Hawn Loni Wood

Medical Assistant Class Instructor Store Manager

Express Training Services – Destin, FL Starbucks – Tooele UT

+1-850-***-**** +1-435-***-****

EDUCATION CERTIFICATIONS TRAINING

Licensed Health Insurance Agent Florida Department of Financial Services Certified Clinical Medical Assistant (CCMA) National Healthcare Association Certified Nursing Assistant (CNA) Tooele Community Learning Center CPR certification Red Cross Aviation Maintenance Technology Community College of the Air Force

Composite Risk Management and Mitigation Course United States Air Force

Logistics, Maintenance, and Operations Course United States Air Force

Leadership and Professional Development United States Air Force

TECHNICAL SKILLS

Software: Microsoft Office Business Suite, Core Automated Maintenance Systems (CAMS)

Operating Systems: Mac / Microsoft Windows

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