Customer Care Language Instructor

Yuriy Matashev, ** Boler Street Toronto, ON M*P *Y3, 416-***-****

P r o f e s s i o n a l A s s i g n m e n t s:

**** – June 2025 English Language instructor.

Teaching English to high school students in a rural setting. I focus on helping them understand everyday language patterns, especially question forms that are often overlooked. I adjust the material to their level and pace, since many are learning English as a third language. I also conduct seminars where exchange ideas with local colleagues about how to deal with typical classroom issues. School #22, Sputnik neighborhood, Urgench town, Khorezm viloyat.

2023 – 2024. English and Russian Language instructor.

Teaching English as per the local curriculum and developing speaking skills in Russian at the local private school for 5-10 graders. Providing experimental educational plans for language lessons based on the curriculum of Uzbek and Russian speaking groups. Maintaining accurate records and grades for all students. “Genius International school”, Tashkent, Uzbekistan.

2022 to February 2023. Language instructor.

Teaching English and Spanish at the local private school. Classes include various age groups: from 10 to 15 years old. Face-to-face teaching students with the advanced knowledge of English. Preparation for the exams with the purpose of students` subsequent study abroad. Reviewing the educational policies of the schools where students study. Providing feedback based on the analysis of the review of the local school programs. Offering alternative programs, such as on-line courses. Özel Döşemealtı İngiliz Kültür centre. Döşemealtı, Antalya.

July 2019 - January 2022. Language instructor.

Teaching English and Spanish. Designed and implemented lesson plans focusing on English and Spanish language fluency. Conducted engaging language learning activities to strengthen students' verbal and written skills. Assisted students in preparing for IELTS exams. Prepared and conducted cultural classes in museums. Facilitated participation in group work to improve students' English speaking skills. Tracked student progress and personalized instruction based on individual needs. HAS COLLEGE Liman mah. 60 Sok. Konyaalty/Antalya.

July 2015 - 2019. Citizen Services Officer. Federal government.

Working with clients for the issues concerning passport, employment insurance, and pension. Examination, verification and authentication of clients` identity, certificates, permits and similar documents within established guidelines. Service Canada, Lethbridge, AB.

January 2014 - to January 2015. Assistant Program Officer. Federal government.

Delivering rehabilitation programs for the offenders in Corrections Service Canada. Scheduling programs, administrative and clerical support for Program Officers. Corrections Service Canada, Toronto, Ontario.

2007 - 2013. Client oriented Customer Care Support.

Received inbound phone calls in Spanish/English, providing appropriate solution to the issues reported by customers. Maintained files of clients and worked closely with all departmental managers to promote overall company effectiveness. "Startek Services", Kingston, Ontario.

2001 – 2003. Teaching assistantship during my MA study.

Taught and evaluated language skills in Russian of students of the MA program. Carleton University, Ottawa, Canada.

September 2000 – May 2001. Spanish language instructor.

Implemented diverse approaches to ensure language and academic success. Worked on students' fluency in Spanish and preparation to the tests. Analyzed students' learning style and administered a variety of assessments. Collaborated with colleagues and actively participated on grade-level teams. Ensured effective and positive communication both in Spanish and English. Coordinated the “Diversity Club and annual trips”. Queens University Kingston, Ontario

1993-2000. Spanish /English / English Interpreter.

Researching legal and technical phraseology to ensure the correctness of the translation.

Revising junior translators' assignments. Conducting face-to-face interpreting during official

negotiations. “Markoil CO”. Ashgabad, Turkmenistan.

1989-1991. Spanish language instructor.

Taught Spanish to students of the 1st and 2nd year. Provided high-quality separate language lessons based on the curriculum of Uzbek and Russian speaking groups. Maintained accurate records and grades for all students. Supervised the 5th year students during their practical teaching experience at schools. Used a variety of instructional strategies to provide my assistance to students at teaching and achieving excellence for all ability levels. Worked cooperatively with senior PhD and other professors in developing and sharing curriculum strategies. Participated in all staff and department meetings. The Tashkent State Pedagogical University of Foreign Languages (today known as University of Jahon Tillary), Tashkent, Uzbekistan.

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