Customer Service Client Care

MYRALVA DE SOUZA SANTOS

*********@*****.***.** • 954-***-****

Summary

I am a bilingual professional fluent in Portuguese and English, dedicated to delivering exceptional customer service and fostering a welcoming environment for clients and residents. I bring over a decade of experience in client care, administrative support, and teamwork, with a proven ability to handle sensitive situations with professionalism and discretion. I am eager to leverage my strong communication skills, proficiency with Microsoft Office Suite, and adaptability to quickly learn new systems, including CRM software, to support both residents and property management teams.

Experience

Bilingual Senior Client Care Specialist JAN 2014 To PRESENT

VISA INC. MIAMI - FL

●I provided prompt and courteous assistance to clients, handling emergency service requests and resolving inquiries with professionalism and empathy.

●I maintained accurate client records and managed sensitive information with discretion, ensuring confidentiality and compliance with company policies.

●I supported administrative tasks including scheduling and coordinating service requests, and demonstrated proficiency with Microsoft Word, Excel, PowerPoint, and Outlook for reporting and communication.

●I guided my manager in recruiting Portuguese-speaking candidates for client care roles, contributing to a collaborative and effective team environment.

Bilingual Sales Consultant MAR 2012 TO JAN 2014

SAKS FIFTH AVENUE BAL HARBOUR

●I delivered high-quality customer service, assisting clients with product selection and addressing their needs in a professional manner.

●I handled phone and walk-in inquiries, managed merchandise organization, and maintained a welcoming environment in the store.

●I supported event coordination by helping with in-store promotions and special events, contributing to a positive customer experience.

●I regularly used Microsoft Office programs to track sales, manage schedules, and communicate with team members.

Senior Merchandiser - Guess Retail MAY 2009 To AUG 2012

SEQUEL INTERNATIONAL - INC. AVENTURA FL

●I managed visual displays and fashion styling, ensuring an appealing and organized retail environment for customers and visitors.

●I provided customer service, processed transactions, and maintained accurate records of sales and inventory.

●I assisted with scheduling and coordinating merchandising activities and vendor appointments, supporting store operations.

●I utilized Microsoft Excel and Word for inventory tracking, reporting, and communication with management.

Bilingual Receptionist & Customer Service AUG 2004 To OCTO 2007

GE SEACO CONTAINER TRACKING. - RIO - BRAZIL

●I provided bilingual reception and customer service, assisting both international and domestic clients with professionalism and courtesy.

●I managed sensitive client and financial information, handled mail registration, and supported management with administrative tasks.

●I scheduled appointments and coordinated with vendors for container rentals and maintenance services.

●I maintained accurate records using Microsoft Office applications and demonstrated adaptability in learning new systems.

Bilingual Receptionist SEP 1998 To DEC 2001

ELETROBRAS - RIO - BRAZIL

●I welcomed and assisted foreign visitors, ensuring a positive first impression and clear communication in both Portuguese and English.

●I managed multi-line phone systems, scheduled appointments, and maintained visitor registration protocols.

●I handled confidential information with discretion and supported office administration using Microsoft Office programs.

●I contributed to a tidy and organized front office, enhancing the overall visitor experience.

Education

SENIOR SECRETARIAL TECHNICIAN PROGRAM

Amaro Cavalcanti — Rio de Janeiro - Brazil

EAP ENGLISH COURSE

Broward Community College Pembroke Pines - FL — USA

Skills and Accomplishments

●Fluent in Portuguese and English, providing bilingual support to diverse client bases.

●Proficient in Microsoft Word, Excel, PowerPoint, and Outlook for communication, scheduling, and reporting tasks.

●Experienced in handling sensitive situations and confidential information with professionalism and discretion.

●Skilled in scheduling and coordinating appointments, maintenance, and vendor visits.

●Adept at learning new software systems, including CRM platforms, to manage client and resident information efficiently.

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