Customer Service Representative

Christopher Dabrezil

** * ******* ** *** **, Bronx, NY 10468

***********@*****.***

[+1-325-***-****]

CUSTOMER SERVICE & SALES PROFESSIONAL

Customer-focused and highly motivated professional with over 5 years of experience in customer service and sales. Proven ability to handle high-volume inquiries, solve customer issues efficiently, and drive satisfaction across multiple industries. Strong background in phone and online communication, sales processing, and application support. Adept at using CRM tools, managing client expectations, and exceeding service goals.

PROFESSIONAL EXPERIENCE

Concentrix – Customer Service Representative

Remote Aug 2022 – Dec 2023

- Handled high volumes of customer service inquiries via phone.

- Processed online applications and provided a seamless onboarding experience.

- Made outbound calls to follow up with applicants and assist with application completion.

- Evaluated financial information and explained repayment options.

- Guided customers through contract signing and verification processes.

- Documented account activities in compliance with QA standards.

- Collaborated with supervisors for issue resolution and account management.

TTEC – Customer Service Representative

Remote Oct 2021 – May 2022

- Delivered customer support via phone, email, and live chat.

- Assisted consumers, merchants, and providers with loan-related inquiries.

- Handled billing issues, application challenges, and product/service questions.

- Escalated complex issues to the appropriate departments when necessary.

- Ensured a professional and helpful experience for all clients.

LiveOps – Sales Agent

Remote Mar 2020 – Jul 2021

- Educated customers on product features and recommended alternatives.

- Resolved order and shipping issues, including returns and damage claims.

- Entered new orders, accounts, and invoices with accuracy.

- Communicated with warehouse teams to confirm shipping and delivery.

- Generated daily customer interaction reports.

- Supported management in daily office operations.

EDUCATION

Colegio Evangélico La Trinidad

High School Diploma

2018 – 2022

SKILLS

- Customer Service (Phone, Chat, Email)

- Sales & Product Knowledge

- Conflict Resolution & Communication

- CRM Tools (Zendesk, Salesforce – if applicable)

- Application & Loan Processing

- Microsoft Office (Word, Excel, Outlook)

- Bilingual: [English speakers /French and Haitian creole]

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