Employee Relations Human Resources
Resume:
CAREER SNAPSHOT – I have deep expertise in business, Human Resources management, leadership, conflict negotiation, employee relations, and employee investigations. I provide expert insights on talent management, strategic planning, workplace dynamics, conflict resolution, mediation, organizational strategy, and investigative best practices. Whether you need real-time research, HR best practices, or nuanced analysis, I deliver precise, engaging, and reliable responses.
Education
Doctor of Education – Organizational Leadership Pepperdine University, Los Angeles, CA
Graduation Date: May 24, 2025
Master of Public Service Management Cumberland University, Lebanon, TN
Graduation Date: May 2, 2020
Bachelor of Science – Professional Studies, Organizational Leadership Middle Tennessee State University, Murfreesboro, TN
Graduation Date: May 5, 2018
Signature Strengths & Competencies
Strength Category
Strength Category
Strength Category
Employee Relations
Organizational Leadership
Human Resource Management
Customer Service
Strategic Planning
Team Collaboration
Event Planning
Leadership Development
Talent Acquisition
Conflict Resolution
Organizational Communication
Training and Development
Executive Experience
PhyNet Dermatology, LLC – Franklin, TN January 3, 2023 - Present
Manager of Employee Services
Applies HR management policies and knowledge to establish trust and credibility with highly confidential information.
Mediates disputes and conflicts between employees and management, fostering a harmonious workplace.
Coaches managers, directors, and SVPs on associate issues, including performance management, policy violations, and position eliminations.
Manages high levels of role conflict and ambiguity, ensuring clarity and direction for team members.
Built trusted relationships with legal and compliance teams to uphold organizational integrity.
Conducts timely investigations for workplace issues, ensuring all concerns were addressed effectively.
Mentors teammates across the organization to align workforce capabilities with business needs.
Provides guidance and support to employees regarding company policies, benefits, and services.
Acts as a liaison between employees and management to facilitate issue resolution and negotiate conflicts.
Ensured compliance with relevant labor laws and regulations to protect organizational interests.
Updates and managed internal policies related to employee services, enhancing procedural efficiency.
Maintains accurate data by reviewing documents prior to entry into HRIS systems.
Research and audited personnel actions to ensure compliance and proper documentation.
Recommended and supported organizational changes and enhancements to improve overall efficiency.
I Oversees the new hire process to facilitate seamless integration into the company culture.
Manages the offboarding process, including conducting exit interviews and ensuring proper documentation.
Develops and implements programs aimed at enhancing employee satisfaction, morale, and retention.
Organizes events, team-building activities, and recognition programs to strengthen workplace camaraderie.
Manages employee benefit programs, including health insurance, retirement plans, and wellness initiatives.
Coordinates employee development initiatives and training programs to promote professional growth.
Assists with performance management processes, including evaluations, feedback systems and addressing performance-related concerns.
Highland Staffing – Smyrna, TN September 2022 – December 2022
Recruiter
Conducted intake meetings with clients to establish and refine candidate qualification criteria.
Published job advertisements across careers pages, job boards, and social media platforms to attract diverse talent.
Sourced and engaged passive candidates online, expanding the talent pool.
Screened resumes and job applications to identify qualified candidates for various roles.
Interviewed candidates and curated shortlists of top-tier potential hires.
Managed a portfolio of clients while maintaining strong and productive relationships.
YWCA – Nashville, TN February 2022 – July 2022
HR Generalist
Executed full-cycle recruitment, including crafting and posting internal and external job announcements.
Maintained accurate and confidential personnel records to ensure compliance with legal and funder requirements.
Served as the database administrator for employees, managing data integrity and accessibility.
Coordinated the YWCA internship program, encompassing recruitment, outreach, training, and onboarding.
Prepared and submitted payroll accurately and timely to ensure staff compensation.
Provided support to management and staff concerning online time and attendance procedures.
Assisted with recognition, retention, and engagement activities and events, enhancing overall employee morale.
Amazon – lebanon, TN July 2020 – February 2022
Sr. Human Resources Assistant
Delivered hands-on support to associates and management in various HR operations.
Participated in HR investigations and coordinated appeals to uphold procedural fairness.
Assisted with quarterly and annual talent planning processes, aligning workforce needs with organizational goals.
Promoted positive employee relations by identifying trends and addressing concerns proactively.
Facilitated the internal recruitment process by coordinating internal job requisitions efficiently.
Memberships
Alpha Kappa Alpha Sorority, Incorporated, 2021 – Present
Alpha Kappa Psi Professional Business Fraternity, Nashville Alumni Chapter, 2018 - 2024
Alpha Kappa Psi Professional Business Fraternity, Nashville Alumni Chapter Secretary, 2018 – 2021
Gamma Beta Phi Honor Society, 2019 – 2020
Middle Tennessee SHRM, 2018 – Present
National Association of University Women, Financial Secretary, 2019 – 2021
Pi Gamma Mu Social Science National Honor Society, 2019 – 2020
Society of Human Resource Management (SHRM), 2018 – Present
Awards and Recognitions
Chester M. McCall Scholarship recipient, October 2024
Cumberland University MSP Scholarship recipient, September 2021
Cumberland University MSP Scholarship recipient, September 2018 – 2020
Education for Life Scholarship recipient, September 2022
Mattie Chissell Scholarship recipient, May 2025
Pathway to Purpose Scholarship recipient, September 2022
Alyssa D. Claybrooks
615-***-**** *********@*****.***
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