Customer Service Representative
Resume:
Destiny Griffin
Orlando, FL *****
****************@*****.***
Work Experience
Leadership mentor
Vision international-Orlando, FL
October 2024 to March 2025
• Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints
• Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
• Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
Customer service representative
Truist bank-Orlando, FL
June 2021 to November 2023
• Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
• Assisted customers with account transactions, including deposits, withdrawals, transfers, and bill payments
• Collaborated with other departments such as fraud prevention, lending, and operations to resolve complex customer issues efficiently
• Demonstrated strong problem-solving skills by analyzing complex financial situations and providing appropriate solutions to customers' financial needs Call center
CDC COVID VACCINATION-Orlando, FL
January 2019 to September 2020
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Assisted customers with troubleshooting technical issues over the phone, resulting in a XX% decrease in escalations to the technical support team
• Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
• Maintained a positive attitude during challenging interactions with upset or irate customers, de- escalating situations effectively
Education
High school diploma
Freehold, NJ
January 2012 to June 2016
Skills
• Mentoring
• Organizational skills
• Microsoft Office
• English
• Computer skills
• Time management
• Customer service
• Communication skills
• Leadership
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