Business Analyst Software Quality

Tabitha McDaniel

***** ******* **, ******, ******** 48436 • 810-***-**** • ***************@*****.*** Business Analyst with over 15 years of expertise, specializing in translating complex business needs into actionable technical requirements. Proficient in Agile methodologies and test scenario development, with a strong record of enhancing user experiences and software quality through meticulous testing and documentation. Committed to bridging the gap between IT and business units, ensuring technology solutions align with strategic goals. E x perience

06/2022 – PRESENT

IT Business Analyst ServiceMaster Brands Atlanta, Georgia

• Aligned business and IT objectives to ensure successful project delivery and minimize delays.

• Conducted comprehensive requirement sessions to gather, analyze, and document user needs, translating them into clear and actionable technical specifications.

• Streamlined communication between IT and business units, improving collaboration and ensuring that projects are completed on time and within budget.

• Analyzed and interpreted user feedback to identify key areas for improvement and guide the development cycle, prioritizing features based on user needs and business priorities.

• Supported team dynamics by facilitating effective communication and addressing software issues promptly, ensuring a positive user experience.

04/2017– 06/2022

Business/Quality Analyst Pioneer State Mutual Flint, Michigan

• Played a key role in improving user experiences.

• Maintained comprehensive documentation of testing processes.

• Ensured user expectations were consistently met during testing phase.

• Refined business models, enhancing system efficiency and user satisfaction. Boosted QA process accuracy, ensuring robust software performance. Analyzed user feedback to refine and prioritize software updates.

• Guided team in adopting best practices for quality assurance 03/2012 – 01/2017

Business Analyst Diplomat Specialty Pharmacy Flint, Michigan

• Innovatively translated business requirements into technical specifications.

• Streamlined business processes by translating user needs into technical specs.

• Ensured project accuracy by managing multi-project requirements and documentation.

• Fostered team synergy by participating actively in Agile/Scrum meetings. Enhanced business functionality through innovative technical solutions. Pioneered a custom tech solution that increased market competitiveness. Eagerly engaged with cross-functional teams to deliver robust IT solutions. 12/2010 – 03/2012

EMR Trainer/Coordinator McLaren Flint, Michigan

• Coordinated EMR system implementation at McLaren Flint.

• Conducted extensive on-site training for healthcare professionals.

• Developed comprehensive training curriculum for medical staff.

• Provided continual support for system-related queries.

• Streamlined EMR training, enhancing user adoption and proficiency across multiple sites.

• Provided ongoing support and resources to ensure seamless EMR system integration. S k i l l s

Attention to Detail • Problem Solving • Team player • Time management skills • Conflict management • Communication • Software Testing

E ducation

MAY 2016

Master of Science in Administration Central Michigan University Mt. Pleasant, MI 3.5 GPA

JUNE 2013

Bachelor of Applied Science - Communication University of Michigan Flint, MI 3.5 GPA

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