OBJECTIVE
GHULAM MURTAZA
IT SUPPORT ENGINEER
Gsm: +968-******** (WhatsApp) & +92-300*******
Email: ***********@*******.***
Address: House No zb 5833 Street no 24 Khayaban e Iqbal Pirvadhai Rawalpindi 4600 Pakistan Linkedin:https://www.linkedin.com/in/ghulam-murtaza-8500a724 To work at a leading company, utilizing my expert knowledge of computer hardware and operating systems to design solutions to specific problems and improve computer performance while continuing to enhance my expertise. I am also extremely eager to continue to learn and to be at all times exposed to new technologies, concepts and solutions Working as an IT Support Engineer with18+ Years of experience with Enterprise level companies in Desk Side Support, IT and Analyst. Configured, deployed, maintained and troubleshoot computer, laptops, printers, network, iPhones & iPads, peripherals, and docking stations. Provide support to clients; over the phone, remotely, email, and screenshots and in- person. Skills
TCP/ IP, Networking, Network Administration, Printers, Switches, Computer Hardware, Computer Repair, Firewalls, Technical Support, IT Project Management, Desktop Support, Help Desk, Microsoft Windows XP, 7, 10, Remote Desktop, Information Technology, Customer Service, time attendance devices installation configuration PROFESSIONAL EXPERIENCE
Company Alhassan Engineering Co. SAOG Sultanate of Oman from October 2007 to 18 May 2022 Position IT SUPPORT ENGINEER
Details of Experience
Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop environment.
Ongoing hardware support - troubleshoot hardware incidents reported for laptop/notebook computers, printers, and scanners.
Ongoing software support - troubleshoot software incidents, reported regarding operating systems, office applications, configure and deploy computers and mobile devices to end users.
Answer telephone calls, ensuring that all incidents/queries are recorded and provide the first-time resolution.
Check incoming information (service calls, e- mails, e-forms, database and other resources) and ensure all incidents are registered.
Provide a single point of contact for end users to receive support and maintenance within the organizations desktop computing environment
Appropriately dispatch service calls, in a timely manner to the corrected groups
Provided tier 2 hardware/software supports for multiple users (business and technical) to identify correct procedures and solutions in a timely manner.
Ongoing hardware support - troubleshoot hardware incidents reported for personal computers, laptop/notebook computers, printers, and scanners
Installation of Bio star fingerprint Machines Software & ZK Teco focus on Biometrics for fingerprint Plus face recognition. WORK EXPERIENCE
Ongoing software support - troubleshoot software incidents, reported regarding operating systems, office applications, lotus notes, outlook and other standard applications setup, configure and deploy computers and mobile devices to end users.
Answer telephone calls, ensuring that all incidents/queries are recorded and provide the first-time resolution.
Assisted the end users in the configuration of iPhones, and smartphones for e-mail.
Responsible for networking, design, installation and maintenance services.
Maintain the company’s network infrastructure
Configuration and testing of any new hardware and software
Installing and operating Windows desktop and server operating systems
TCP/IP networking and hardware maintenance and repair Key Responsibilities
Applying patches in accordance with company procedures. Windows maintenance, dual booting, upgrade & update the windows.
MS outlook configuration, Outlook backup & restore and troubleshooting.
Troubleshooting of hardware and O/S.
Networking, Map drive, Data sharing.
TCP/IP Configuration, Internet Maintenance.
Data Cards configure and troubleshooting.
VNC Configuration and team viewer configuration.
Hands on experience of making various types of RF connectors.
Hands on experience on all types of telephone and DATA cable jointing and termination on IDF and MDF.
Very good hands on experience in Fiber Optic Cable splicing, termination and testing using OTDR, Power meter.
Installation software like network/operating system software and application Software.
M. S Project, Primavera and AutoCAD installation. Navis work 3D software installation for 3d models drawings.
Sharing folder, sharing device & Printer Desktop Support Skills & Strengths.
Expert in installation and maintenance of all types of P.C, Laptops, PDAs etc.
Supporting All users in Data Recovery Hard Disk Data recovery & data deleted from mobiles usb etc.
Experienced in providing IT Support to the end-user. EDUCATION
Graduation (Bachelor of Arts)
Allama Iqbal Open University Islamabad Pakistan Year of Completion: 2002 to 2004(2 years)
Diploma of Associate Engineer (DAE) in
Telecommunication Technology
Year of Completion: 2002 to 2005(3 years) N W F P board of technical education, Peshawar, Pakistan.
Education Certificates Are Verified and Attested PERSONAL DETAILS
Date of Birth: 31 May 1978
Gender: Male
Marital Status: Married
Nationality: Pakistan
Passport No: AL0979563
Driving licence: Muscat (Sultanate of Oman)
REFERENCES AVAILABLE UPON REQUEST
Remote Software
Active Learning
Emotional Intelligence
Focus
Decision Making
Backup Software
Diagnostics
Dependability