Change Management Configuration
Resume:
MITCHELL BEST
PROFESSIONAL SUMMARY
Mr. Best combines over 35 years of experience as a proven effective Configuration Manager. Leveraging his experience with every branch of the military, the Department of Defense and private industry, he is a complete SDLC manager. What distinguishes Mr. Best is his love for his profession, attention to detail, problem solving skills and customer relations. Mr. Best has supported Agile, Iterative and Waterfall Software development methodologies as well as worked within CMMI Level V organizations. He is an effective policy implementor, tools administrator, process/build automator and documentation manager. He provides cradle to grave Software, Hardware, License and Documentation configuration management on large and small projects. He has worked in both the PMO and contractor offices and has served as a Release Manager throughout his career.
SECURITY CLEARANCE: Top Secret
PROFESSIONAL EXPERIENCE
DEFENSE COUNTER INTERLLIGENCE AGENCY (DCSA) 04/2025 – 05/2025 Lead Change Manager, Metronome LLC
Objective:
Metronome is seeking a Lead Change Manager to oversee and manage the Change Management (CM) team, ensuring seamless execution of the Change Management process within ServiceNow for a DoD environment. This role is responsible for leading Change Managers, coordinating with Cyber Auditors, and maintaining the integrity of the Configuration Management Database (CMDB) to ensure compliance and accuracy. The Lead Change Manager reports directly to the Civilian Branch Chief of Change and Configuration Management and may require occasional after-hours support for Just-In-Time (JIT) approvals. Key Responsibilities
Leadership & Team Management
• Lead, mentor, and guide the Change Management team, fostering a high-performing and collaborative work environment.
• Delegate and oversee CM tasks to ensure workload balance and timely completion.
• Maintain strong collaboration with Cyber Auditors to facilitate Change Request (CR) reviews and approvals.
• Report potential roadblocks, issues, or concerns to government leadership. Change Request (CR) Management
• Oversee the entire CR lifecycle, from initiation to close-out, ensuring compliance and efficiency.
• Enforce artifact management (test plans, deployment plans, security reviews) before CR approval. Change Management Process Oversight
• Develop and maintain Change Management policies and procedures, aligning with DoD regulations and industry best practices (ITIL).
• Monitor and improve CM performance by tracking key metrics and implementing process enhancements.
• Conduct periodic CM audits to ensure compliance and mitigate risks.
• Oversee Post-Implementation Reviews (PIRs) to analyze failed deployments and implement improvement strategies.
Configuration Management Database (CMDB) Oversight
• Ensure CMDB accuracy by enforcing data governance and integrity measures.
• Manage CMDB integrations with other systems to maintain consistency and synchronization.
• Conduct regular audits to verify compliance and data accuracy. Security & Compliance
• Enforce strict adherence to DoD security policies (NIST 800-53, DoD 8500.01).
• Serve as the primary liaison for security teams, collaborating on risk mitigation strategies and incident responses.
Incident Management & Just-In-Time Approvals
• Coordinate with the Senior Duty Officer (SDO) on incidents related to changes.
• Provide JIT approvals during incidents to ensure timely access while maintaining security.
• Participate in Security Response Team (SRT) calls to provide Change Management expertise. Process Improvement & Training
• Drive CM process optimizations using automation and industry best practices.
• Develop and deliver CM training for Change Managers, Cyber Auditors, and stakeholders.
• Maintain up-to-date documentation of internal CM processes and procedures. WALTER REED, DSG LLG 09/2024 – 04/2025
Change Manager IV
Overview
Diverse Systems Group, LLC is seeking a Change Management Specialist who will be responsible for the overall development, design and daily operational duties for change control management planning for the Information Technology Department at Walter Reed National Military Medical Center (WRNMMC). Job Summary:
•
• Assists with identification of the Change Control Board members and defining authority of the Change Control Board (CCB).
• Develop and maintain change management artifacts, including change records and change plans.
• Build, execute, and maintain workflows within SharePoint for the CCB SharePoint site
• Resolve technical issues within the CCB SharePoint site
• Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.
• Present changes to Change Control Board as necessary and record status of decisions made
• Coordinate change approval meetings with applicable stakeholders and Change Control Board (CCB), ensuring all necessary documentation is available for review.
• Facilitate discussions and provide guidance during Change Control Board meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.
• Monitor and report status of change requests, providing regular updates to stakeholders and leadership.
• Act as a stakeholder for the configuration and maintenance of change request management within the approved ticketing system, ensuring that the system supports efficient and effective change management processes.
• Continuously improve change management processes and tools by identifying areas for improvement and implementing best practices.
• Other duties as assigned
• Create Access Database for Circuit Tracking and Cable Tracking Supervisory Responsibility: No
Job Requirements
Skills & Abilities:
• Familiarity with change management tools.
• Excellent organizational skills with great attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross- functional teams.
• Ability to prioritize and manage multiple change requests simultaneously. WASHINGTON NAVY YARD, KMS SOLUTIONS LLC
Configuration Management Analyst Support Specialist 12/2023 – 9/2024
• Support Configuration Management (CM) Program audits supportability assessment reviews, and technical reviews, and evaluate documentation for impacts to logistics and life-cycle logistics support.
• Monitor, document, and track Configuration Status Accounting (CSA) and logistics in-service submarine platforms metrics, processes, and procedures.
• Participate and support Diminishing Manufacturing Sources and Material Shortages (DMSMS) and Obsolescence Management IPTs/WGs advising on the incorporation of CM processes that relate to issues or cases from the IPTs/WGs
• Support the Reliability Control Board (RCB), Sustainment IPT, Reliability Centered Maintenance (RCM) workshops and provisioning conferences advising on CM impacts and recommending CM processing actions
• Support HM&E and applicable NPES systems, subsystems, equipment, and component configuration changes and facilitate CM processes per applicable Program Office Configuration Management Plans (CMP)
• Conduct administrative review and analysis of change proposals, design improvement proposals, drawing changes, technical manual development, and lifecycle supportability/sustainment considerations to ensure compliance with applicable Program Office CMP requirements.
• Provide review and analysis of risk mitigation issues with respect to new design proposals resulting from the Reduction of Total Ownership Cost initiatives.
• Coordinate with in-service submarine platform key product support providers to identify, track and resolve CM and ILS product deficiencies.
• Coordinate and facilitate CM meetings and Configuration Review/Control Boards, record meeting minutes, develop presentations, track action items/milestones, and provide CM processing support
• Assess and provide quality assurance feedback with CM documentation and processes, draft instructions, and standard operating procedures, and maintain CM product deliverables including status reports, Engineering Change Directives/Actions Letters, and CM processing metrics.
• Conduct Configuration Management Gatekeeper administrative duties using designated Configuration Management software application, including Engineering Change Proposal Review, ECP processing workflow management, Problem Report (help desk) submissions, support Originators with ECP development, and new user account generation.
Qualifications:
• Specialized experience with the following IT systems is desired: Configuration Management Software Applications, Integrated Product Development Environment (IPDE), and Model-Based Product Support (MBPS).
• Familiarity with DoD and NAVSEA Policy and Instructions for Configuration Management, Logistics, Product Support, and Digital Transformation, MIL-HDBK-61B DoD Configuration Management Guidance, and EIA 649-1 Configuration Management Requirements for Contractors.
• Specialized experience with IT projects involving the following topics is desired: legacy data management, large data migration efforts, the transition of enterprise-level IT capabilities, modernization, and compliance with data standards.
• Working knowledge and experience in Navy acquisition, Integrated Product Support (IPS), and submarine sustainment, including regulations, policies, processes, budget management, Information Technology (IT) systems, and techniques for product analysis in support of US Fleet operations.
• Working knowledge of Navy correspondence and records management requirements, including security classification and handling restrictions; and Navy correspondence
• Information Technology resources used to support Configuration Management and IPS, such as CDMD-OA, ATIS, ERP, NTIRA, NDE, eForms, METIS, OneTouch, Haystack, Windchill MBPS, etc. DISA, COMPQSOFT 01/2023 – 06/2023
Configuration Management Specialist
• Responsible for configuration management activities, including product identification, change control, status accounting, operation of the program support library, and development and monitoring of equipment system acceptance plans.
• Coordinates, prepares, and conducts Configuration Control Boards, identify, monitor, and report on configuration.
• Coordinates with users and systems development personnel on releases of both system-level software and applications software.
• Controls configuration baselines and interfaces through Engineering Change Proposal/Specification processing
• Supports development of Build Notes, Release Notes, and Version Description Document
• Responsible for configuration management of requirements, design, and code.
• Manages Technical Data Packages from requirements collection to software deployment.
• Monitors library structure and procedures to assure system integrity, including procedures for collection, release, production, test, and emergency libraries and the movement/migration of components between libraries.
• Monitors end item acceptance plans.
• Proven ability to liaise between programmers, designers, IT personnel and customers and other stakeholders.
• Fulfills contract data requirements as preparing drafts, forwarding correspondence, preparing and processing CM required data items; and compiles, prepares, and maintains the master records for the establishment and change of configuration baselines, engineering release system, configuration item development record (including the configuration index and change status listing), and configuration status accounting.
• Provides solutions supporting parallel development and facilitate product branching and merging activities Conducts configuration audits Implements configuration and change management solutions and provides support to the system engineering, software engineering, and testing teams.
• Use Jira as the CI tracker and Nexus to store all the software baselines that were secure.
• Used DoD Safe to ftp the baselines to a secure environment once received from parallel company CM Managers.
BOEING, TEKSYSTEMS 05/2021 - 01/2023
Configuration Management Analyst
• Plan Configuration Management Consult with customer to identify how the business is going to perform Configuration Management activities (includes project management, change management, environment build, validation and test and release and deployment management).
• Document in the B951S CM Plan deliverable.
• Create/Update in Document Management System (DMS).
• Configuration Item Identification Define CI selection criteria.
• Define CI attributes.
• Configuration Control Establish CI Libraries.
• Receive and Control CI.
• Configure for Deployment.
• Version and Build Packages.
• Configuration Status Accounting.
• Register Release/Update of CI.
• Update CI Status.
• Generate Reports.
• Verification and Audits Schedule Audit/Review.
• Define Audit/Review parameters.
• Gather and review artifacts.
• Conduct Audit/Review.
• Produce Reports and prepare and update Program Configuration Management (CM) Plan, procedures, and related work products.
• Provide support in Configuration Identification, Control, Status Accounting, and Verification.
• Provide release and deployment management support for approved changes including processing configuration items and baselines.
• Maintain the CM libraries and CM database (CMDB) of hard copy and electronic records, as well as backups.
• Perform configuration audits and configuration status accounting reporting.
• Conduct regular review of records to detect trends, identify areas for improvement, and support the development of metrics.
• Perform internal service, work product, and standard process audits.
• Review and track to closure open corrective actions and nonconformances.
• Use Jira and ServiceNow to track Cis.
DEFENSE HEALTH AGENCY, QUADRANT 01/2021 - 11/2021
Configuration Manager
• Coordinates change requests, facilitating the Change Advisory Board, administrating the configuration management (CM) program, and performing quality assurance (QA) activities.
• Prepare and update Program Configuration Management (CM) Plan, procedures, and related work products.
• Provide support in Configuration Identification, Control, Status Accounting, and Verification.
• Provide release and deployment management support for approved changes including processing configuration items and baselines.
• Maintain the CM libraries and CM database (CMDB) of hard copy and electronic records, as well as backups.
• Perform configuration audits and configuration status accounting reporting.
• Conduct regular review of records to detect trends, identify areas for improvement, and support the development of metrics.
• Perform internal service, work product, and standard process audits.
• Review and track to closure open corrective actions and nonconformances.
• Convert Remedy CRs to ServiceNow CRs and maintain the baseline.
• Serve as the secretariate to the CCB and provide the government and non-government personnel with adjudication of each of the items on the agenda.
DEPARTMENT OF STATE, TRIGENT - ARLINGTON, VA 05/2020 – 09/2020 Release Manager/Project Manager
• The Release Manager will interface and communicate with the Application Support Branch, Network Operations Management Branch, and ISSO as deemed necessary. The Release Manager will own the Release Management lifecycle, which includes scheduling, coordinating and the management of releases across the Overseas Buildings and Operations, Information Resource Management (OBO/IRM) Division for multiple applications across various portfolios. The releases can be inclusive of application updates, operating system patches, security improvements, hardware upgrades, Projects, and Programs.
• Leads the effort of defining the IT strategic direction for release management tools for IT to ensure the process requirements of release management are built in.
• Work with IT management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments.
• Work collaboratively with all participants in software development projects and provide support to developers and testers as they set up their build dev/test environments.
• Responsible for implementing and managing release processes for code through development, test, and production environments.
• Provide tools and services to help product management and project teams manage and deploy releases into production.
• Negotiate, plan, and manage all release activities.
• Continually work towards making improvements in the release process.
• Communicate release details and schedules to the Business, as required.
• Participate in CCB meetings to discuss release scope and/or roadblocks.
• Research new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs.
• Forward plan the release windows and cycles across a portfolio.
• Manage risks and resolve issues that affect release scope, schedule, and quality.
• Measure and monitor progress to ensure application releases are delivered on time and within budget and meet or exceed expectations.
• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates.
• Used ServiceNow to track change requests.
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
• Manage software code repository and coordinate work between different teams across OBO/IRM.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
• Maintain the release schedule for all core services and ensure alignment across key stakeholders in OBO.
• Lead and coordinate the Go-Live activities including the execution of the deployment plans and checklists.
• Responsible for the IT Release Calendar, Weekly Release Reporting, and Release repository - Build and release procedures, dependencies, and notification lists.
• Produce Deployment, Run Books and Implementation Plans.
• Accountable for scripts and automation tools used to build, integrate, and deploy software releases to various platforms.
• Used GitHub to store and track baselines and provide branching and merging and tagging. DEPARTMENT OF LABOR - WASHINGTON, DC 07/2018 – 08/2019 Change Manager
• Develop, document, and maintain baseline configurations for OCIOs enterprise IT infrastructure to include: hardware, software, and firmware throughout the SDLC. The baselines must include: o Revision number
o List of hardware, software, and firmware components o Updated patch information when applicable
• Document Logical placement within the systems architecture.
• Ensure configuration management processes of OCIO enterprise IT infrastructure is consistent with the DOL Enterprise Architecture and Federal Enterprise Architecture.
• Ensure the developed baseline configuration document is compliant with NIST approved configuration checklists.
• Ensure Quality Assurance and Security Assessments are implemented within OCIO Change Requests.
• Monitor the network to determine what software programs are running on the network against an approved list.
• Review and update when a change occurs as part of information system component installations the OCIO baseline configuration document(s).
• Update annually or when necessary, baseline configuration documents under version control to maintain baseline integrity and support rollback activities (when required).
• Review configuration management procedures and validate compliance with DOL’s configuration management policies and procedures. Prepare and submit compliance report to the Federal Manager quarterly.
• Manage configuration planning, change control, status accounting, and audits.
• Assist OCIO in determining the types of changes to the agency’s systems that should be under configuration control.
• Test, validate, and document changes to OCIO’s enterprise IT infrastructure IAW DOL/OCIO policies before implementing the changes on production systems.
• Apply OCIO Change Management procedures for changes to systems source code and related SDLC documentation per OCIO policies and guidance.
• Participate in OIG audits regarding OCIO processes, policies, requirements, status and findings.
• Track, manage, and update Configuration Change Requests.
• Ensure Promotion Deployments are executed on schedule.
• Develop, document, and maintain system inventories, to include, but not limited to: o Manufacture
o Model number
o Serial number
o Software license number
o Version numbers
o System/component owner
• Schedule and conduct asset inventories per IAW OCIO Policies.
• Participated in implementing ServiceNow which is based on ITIL framework.
• Test ServiceNow Implementation using Test Cases.
• Participate in the CMDB Rollout through Discovery.
• Submit Change Requests for the update of the new ServiceNow Rollout.
• Participate 3 times weekly with the ServiceNow Implementer in meetings.
• Participate in Requirements Gathering for the ServiceNow Implementers.
• Provide the results of the Asset Inventory Report to the Federal Manager.
• Operated in Waterfall, Agile, ITIL, ITSM.
CENSUS BUREAU– SUITLAND, MD 12/2015 – 05/2018
Configuration Manager
• Serve as SME to implement and maintain the change and software release management process.
• Assist Branch Team Members and User Community with software release management.
• Perform system maintenance and administrative support for Version Manager and Serena Dimensions Business Manager.
• Create and maintain documentation for CM processes and tool administration.
• Maintain and enforce CM policies and procedures.
• Provide support to configuration management planning.
• Process and monitor change requests.
• Perform quality assurance/control checks on the change process to ensure only approved validated changes are baselined and/or deployed.
• Perform quality checks on software development lifecycle (SDLC) documentation to ensure guidelines were followed in developing or updating documentation.
• Provide recommendations for ongoing process improvement of CM process, procedures, and related documentation.
• Use GitHub to maintain baselines and provide branching, merging and tags and Serena Dimentions. HCL AMERICA, – CARY, NC 01/2014 – 04/2014
Configuration Manager
Contractor with VUI
• Administer Subversion – India/Colorado/Local
• Develop and implement Branching Methodology for project.
• Modify and write build scripts in Ant.
• Implement Jenkins.
• Perform audits and insure compliance / participate with QA.
• Perform Builds – Java based client using Maven – Development/QA/Production Baselines.
• Serve as Release Manager.
• Debug/Fix Build Errors.
• Full SDLC support.
• Produce Release Documentation.
• Write Configuration Management Plan.
• Write Program Build Plan.
• Platforms – Linux and Windows - .NET environment.
• Iterative Development Lifecycle.
• Implement process improvement.
• Install and implement automated build – Maven Scripting, Jenkins.
• Monitor / audit release baselines.
• Interact with upper-level management.
• Utilize BMC Remedy Action Request System for trouble ticket tracking and resolution.
• Produce documents.
• Recommend process to standardize documentation.
• Responsible for Continuous Integration.
• Serve as release manager.
• Serve as build manager.
• Serve as configuration manager.
• Used Artifactory to perform builds.
• Iterative Lifecycle Development.
• CM Tool: Subversion.
VANGENT, – FALLS CHURCH, VA 10/2012 – 03/2013
Senior Configuration Analyst
• VA Client – Veterans Handbook Development.
• Agile Project – Participate in Daily Scrum Calls.
• Administer Subversion.
• Modify and write build scripts in Ant.
• Perform Builds – Java based client using Maven.
• Debug/Fix Build Errors.
• Full SDLC support.
• Serve as Release Manager.
• Produce Release Documentation.
• Write Configuration Management Plan.
• Platforms – Linux and Windows – Java/J2EE.
• Agile Environment – Participate Daily in Scrum Calls.
• Interface with VA Client.
• Document unwritten processes.
• Utilize BMC Remedy Action Request System for trouble ticket tracking and resolution.
• Implement process improvement.
• Provide Build and Installation Instructions to the VA Client.
• Monitor / Audit release baselines.
• Interact with management.
• Produce documents.
• Recommend processes to standardize documentation.
• Responsible for Continuous Integration/Build and Release Automation – Maven Scripting and Jenkins.
• Develop/Administer Branching Methodology.
• Serve as release manager/build manager/configuration manager.
• Debug compilation and installation errors.
• Agile Development.
• CM Tool: Subversion.
GDIT, DHIMS/TRICARE – FALLS CHURCH, VA 12/2008 – 09/2012 Principle Configuration Analyst/Project Manager
• Manage Agreement Asset Library.
• Configuration Manager for numerous government partners including serving as CM for DoD/VA.
• Attend major DoD/VA offsite meetings for the development of the Captain James A. Lovell FHCC project.
• Produce Project Metrics.
• Full SDLC support.
• Analyze Agreements from a program level.
• Facilitate Agreement Development and Completion – MOA, MOU, SLA, Transition Plans – with numerous government agencies.
• Establish Agreement Partners.
• Provide release management and control.
• Produce Release Documentation.
• Interface/Serve as Liaison with government clients – Major Government Entities/Agencies – Whitehouse, DMDC, OSG, Pentagon, VA, DoD, etc.
• Interface with the Office of Privacy and Civil Liberties and the Office of the General Council.
• Facilitate CCB/Triage for dispositioning of CRs for multiple baseline incorporation approvals.
• Serve as secretariat to CCB/Triage for government meetings.
• Document unwritten processes.
• Implement process improvement.
• Monitor / audit release baselines.
• Interact with management and act in PM Capacity.
• Produce documents.
• Recommend process to standardize documentation.
• Utilize Serena Business Mashups 2009 R2 (Build 298) to query and input change packages.
• CMMI Level III/ITIL Projects.
• Took online ITIL Training for certification.
• HIPPA Certified – PMO for TRICARE.
• Defense Health Information Management Systems (DHIMS).
• CM Tool: Serena Dimensions.
APEX SYSTEMS INC. - NAVAL STATION NORFOLK, VA 07/2008 – 10/2008 Configuration Manager
• SPAWAR - Manage Aircraft Carrier Software Baseline Platforms.
• Serve as Release Manager for Aircraft Carrier Software Baselines.
• Audit Aircraft Carrier Baselines.
• Full SDLC Support.
• Produce Release Documents.
• Implement configuration control process on a new project.
• Establish and document procedures in a CMMI Level 3 Naval Project.
• Provide release management and control.
• Interface with government clients.
• Document unwritten processes.
• Implement process improvement.
• Update/write CM Plan to conform with project standards – Navy and CMMI Standards.
• Monitor / audit release baselines.
• Interact with management.
• Use BMC Remedy Action Request System for trouble ticket tracking and resolution.
• Produce documents.
• Release documentation to SharePoint site.
• Recommend process to standardize documentation.
• Platforms – Windows and Linux.
• CMMI Level III Project.
CLR, PENTAGON - ARLINGTON, VA 05/2007 – 07/2008
Configuration Management Analyst
• Work with a team of Ontologists using SOAP and HTML to provide CM Policies and procedures – a large team of PhD’s.
• Process security paperwork/establish and document procedure.
• Manage hardware/software procurement.
• Utilize BMC Remedy Action Request System for trouble ticket tracking and resolution across agencies.
• Recommend tools for to manage CIs for SOA Environment.
• Full SDLC CM Support.
• Establish and apply standard configuration management processes.
• Recommend tools or other requirements to support configuration management activities.
• Provide basic vocabulary configuration support and version control.
• Support document production and management.
• Support the Enterprise Vocabulary Team in file management and file plans, software asset management, data management, and publication management.
• Serve in a change control governance role and perform change management activities with the team and various DoD communities – CONUS – over 400 attended weekly CCBs I facilitated.
• Administer Panel meeting coordination and other support activities for the Enterprise Vocabulary Team.
• Conduct vocabulary analysis and normalization activities; developing vocabularies and converting them into formats that can be implemented in operating environments.
• Provide technical contribution to team as needed.
• Develop documentation and presentations for delivery to clients.
• Help resolve problems and ensure customer satisfaction.
• Provide new software tool impact analysis and suggestion for implementation along with cost estimate and proposed team solution to include Gap Analysis.
• Implement and follow process for software to be declared network worthy.
• Serve as release/configuration manager.
• Provide Gap analysis and recommendation of tools to provide CI Management and gain budget approval.
• Arrange Vendor Tool Demonstrations.
• SharePoint Administrator.
• Establish Standard Naming Convention Policy across branches of the Military to advance the Warfighter Mission.
TEK SYSTEMS - RESTON, VIRGINIA 01/2007 - 05/2007
Sr. Configuration Analyst
• Perform builds and debug build errors.
• Java
Contact this candidate