Project Coordinator Customer Service
Resume:
Jenn Keppler
Qualifications Profile
***********@*****.*** • 631-***-****
Port Jefferson Station, NY 11779
Results-driven professional with several years of experience in spearheading large-scale successful projects from planning to execution, maintaining budget and high-quality standards. Excel in delivering exceptional service by fostering strong relationships with customers and key stakeholders. History of leading and collaborating with cross-functional teams to achieve event objectives, meet clients’ expectations, and enhance performance. Proven track record of streamlining operations, attaining significant cost savings, and driving project success. Adept at conducting strategic negotiations, resolving complex issues, and identifying new opportunities to ensure process improvement. Passionate for working across remote, flexible environments. Areas of Expertise
• Project Management
• Problem Resolution
• Cost Optimization
• Event Management
• Stakeholder Engagement
• Contract Negotiations
• Relationship Building
• Budget Management
• Customer Service & Satisfaction
• Cross-Functional Collaboration
• Strategic Planning & Execution
• Team Leadership & Support
Professional Experience
NSA, NY
Project Coordinator - Commercial
2021 — Present
Facilitate transparent communication by offering consistent updates on project status to stakeholders and customers. Provide detailed reports to management, highlighting budgetary status, project advancements, and technical challenges. Oversee resource allocation, develop project timelines, and optimize critical path for efficiency.
● Successfully met project deadlines and defined milestones, reinforcing reputation for timely project delivery.
● Tracked project progress, proactively identifying risks and implementing corrective actions to ensure timely delivery and adherence to objectives.
● Formulated and executed quality management plans, maintained detailed project documentation, and directed project design to comply with standards.
Broadway National Group, NY
Property Manager
2017 — 2020
Planned, designed, and scheduled project phases for large-scale initiatives, while monitoring project performance, pinpointing areas for improvement, and making data-driven adjustments. Conducted final move-out inspections with tenants and documented necessary repairs for efficient property turnover. Solved tenant disputes in collaboration with legal counsel, ensuring compliance with legal requirements and nurturing positive tenant relations. Page 2 2
● Negotiated renovation contracts, saving company over 30% on costs by leveraging strategic negotiation skills.
● Secured performance and quality targets by recruiting, training, and orchestrating personnel.
● Achieved significant cost savings of $75K on remodel budgets through strategic planning and resource management.
● Surpassed project deadlines through effective partnership with contractors, supervising performance to ensure timely project completion.
● Addressed and resolved project issues, effectively minimizing risks and sustaining project momentum by coordinating with cross-functional teams.
● Enhanced property appeal by steering regular maintenance, major repairs, and capital improvement projects to attract potential tenants.
● Analyzed financial performance, tracking payments and expenses to provide accurate financial reports and recommendations for ROI improvements.
Executive Assistant to the President and Office Manager 2015 — 2018 Coordinated executive schedules, meetings, and travel arrangements for senior management through meticulous organization. Administered Salesforce, ensuring data integrity and efficient utilization across departments. Oversaw reception team, offering leadership and direction to enhance front office operations.
● Attained substantial cost savings by 25% through negotiating office expenses.
● Bolstered performance and productivity by facilitating ongoing employee training programs and comprehensive new hire orientations.
● Maintained HRIS database accuracy, documented human resources records, and managed sensitive information with utmost discretion.
Bedgear, NY
Executive Assistant/Office Manager
2013 — 2015
Devised and sustained filing systems for both paper and electronic documents, ensuring organization and easy access to information. Spearheaded office inventory management, including ordering supplies, handling requisitions, and managing stock and shipment receipts.
● Negotiated employee travel and spending to streamline budget allocation, resulting in 20% reduction in expenses.
● Updated and steered company reports and accounts, generating timely reports for efficient database management.
● Successfully planned and implemented annual summit for all sales and company code employees, staying within budget constraints.
● Led corporate travel arrangements and supervised IT systems for internal communications and database management, including Microsoft 365 email and data infrastructure. Additional Experience: Project Coordinator Gordon L Seaman Education
Associate Degree in Business Katharine Gibbs School, Melville, NY
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