Program Manager Continuous Improvement, Lean portfolio Management, Pre

Ayorinde Olugboye, MSc, CSM, ICP-LPM

****************@*****.***, 403-***-****

Professional Experience Summary

Experience in providing strategic leadership to enhance technical capabilities and boost project and operational performance for global organizations. Proven track record in strategizing, designing, building, implementing, and optimizing technology solutions across Information Technology, Telecommunications, Construction, NGO, Manufacturing sectors. Skilled in Project Management, project Portfolios utilizing Agile frameworks (SAFe, Scrum, Kanban and Waterfall methodologies to deliver diverse projects. Expert in process improvement, Business use case coordination, business re-engineering and process optimization.

Project Experience

Senior Project/Program Manager Aug 2023 – Present

Amadeus IT Group

Projects:

iHotelier Central Reservation System (CRS): Streamlines booking process and integrate various distribution channels.

Guest Management Solution (GMS): enhance guest engagement and loyalty through personalized communication and services.

CRM Integration: Integrate customer relationship management system to provide unified view of guest interactions.

Revenue Management Solutions: Technology to optimize pricing and inventory management.

Booking Engine and Product Evolution

Key Activities:

Develop strategic roadmaps for 3 workstreams and Technology team to align with organizational goals and market trends.

Collaborate with Product teams to determine Roadmap priorities.

Analyze program data to drive insights and continuous improvement.

Coordinate with RTEs to facilitate PI planning cadence and conformance to SAFe framework.

Facilitate smooth and effective weekly roadmap review and arbitration meetings which results in quick and effective decision-making for the workstreams.

Develop and maintained detailed project plans, scope documentation, risk logs, and stakeholder communication strategies across multiple concurrent IT initiatives.

Managed multi-million-dollar program budgets and delivered high-visibility IT and business transformation projects on time and within budget.

Collaborated with QA team to develop and execute Test Plans, User Acceptance Testing (UAT), Deployment Plans, and Communication Plans for seamless transition and adoption.

Conducted business analysis and developed actionable recommendations that improved operational efficiency and customer outcomes.

Partnered with internal and external stakeholders to manage change, mitigate risks, and drive continuous improvement.

Contributed to developing Lean/Continuous Improvement strategies.

Manage stakeholder relationships to ensure alignment and program success.

Key Achievements:

Implemented Agile portfolio management system, increasing project delivery speed by 35% and improving resource utilization by 25%.

Successfully delivered customer-focused projects such as Limited use code, Enterprise policies (MVP), Property Connectivity Gateway (PCG), Call Center Pay by link, and Booking Engine 5 migration.

Organized program and portfolio management governance.

Led Lean Portfolio Management.

Integrated CRM system to provide personalized communication and services, enhancing guest client’s satisfaction and loyalty by 20%

Provide a unified view of guest interactions, leading to 15% improvement in top 20 customer retention.

Increased direct booking by 20% through streamlined booking process.

Channel connectivity of over 600 distribution channels ensuring real-time updates and reducing booking error by 30%

Agile Portfolio Manager Jan 2021 – Aug 2023

World Vision International

Projects

Last Mile Mobile Solutions (LMMS): Mobile Application development, Follow Your Donation (FYD)

System integration: Integrating various system applications within the organization and ensure connectivity with field operations.

Agile and value Optimization:

Worked with business leaders to identify and prioritize key opportunities in alignment with strategic goals using Objective and Key Result (OKR) models.

Led the adoption of agile and transformation journey of GMC through a developed roadmap.

Coordinated the program portfolio and its dependencies, capacity, and delivery roadmaps.

Worked closely with Product owners to ensure backlog prioritization are done.

Developed a single source of truth data for accurate portfolio reporting.

Conducted scrum ceremonies – Sprint planning, Sprint review, Sprint retrospectives, and Daily scrum.

Supported GMC Core Team and business leads with GC investment requests & governance needs.

Supported GMC Core Team and business leads with FY incremental planning and evaluation throughout the year at a macro level.

Helped Teams determine velocity, burn-down chart, and mentorship.

Worked across the portfolio to identify inter-dependencies, resourcing needs, risks, and opportunities.

Strategic Value Optimization & Benefits Realization:

Identified strategic business value mapped to programs and projects and assisting with short term and long-term goal settings.

Developed best practices and tools to drive business outcomes and create visibility and collaborate among stakeholders for timely decision making across the portfolio.

Promoted process changes and gain adoption on new processes pertaining to intake and prioritization.

Allocation resource and planned project teams across the portfolio based on requirements and business demands.

Portfolio Oversight and Continuous Improvement:

Facilitated continuous improvement of PMO processes; participate in agile ceremonies (Scrum of scrum)

Oversaw complex strategic cross-organizational programs & projects to facilitate successful delivery of business value.

Drove collaboration and communication necessary to ensure portfolio success, including integration of programs, projects, and dependencies.

Acted as the point of escalation for risks, issues, and obstacles.

Key Achievements:

LMMS implementation leading to 30% reduction in aid distribution time and a significant decrease in error and fraud.

Established a single source of truth data for accurate portfolio reporting, improving visibility and timely decision-making.

Identified inter-dependencies, resourcing needs, risks, and opportunities across the portfolio, optimizing resource allocation by 15%.

Improved project delivery cycle times by 30% through Lean optimization.

Led Agile transformation initiative for a global program spanning Telecom and Manufacturing clients.

Developed best practices and tools to drive business outcomes, resulting in 30% reduction in project delivery timelines.

Identified strategic business value mapped to programs and projects, resulting in 25% increase in benefits utilization.

Promoted process changes and gained adoption on new processes pertaining to intake and prioritization, resulting in 20% improvement in process efficiency.

Facilitated the successful delivery of complex strategic cross-organizational programs and projects, increasing business value by 20%.

Developed and implemented a roadmap for the adoption of Agile and the transformation journey of GMC using scrum and Kanban which involves coaching teams on agile practices, facilitating collaboration, implementing agile tools, and promoting continuous improvement resulting in increased efficiency in project delivery by 25%

Established a single source of truth data for accurate portfolio reporting, resulting in improved visibility and timely decision making.

Project Manager (R&D, New Product Development) Jan 2017 – Jan 2021

Vaderstad Industries Inc.

Projects:

Integrated Control System (Icon) application and cloud data management for precision farming.

Migration of inventor to Creo application

Deployment of ABAS ERP system

SeedEye: Optical sensor technology for real-time seed counting and monitoring.

Activities:

Managed & coordinated a cross functional teams consisting of Design, Testing, Software, Control & Production Engineers through the life cycle of new product development, moving from single year planning to multi-year projection thus creating room for better product and improved planning.

Led cross-functional project teams through Agile and Waterfall delivery cycles, ensuring alignment with organizational goals and KPIs.

Facilitated steering committees, project meetings, and executive briefings with concise reporting and clear decision records.

Contributed to developing Lean/Continuous Improvement strategies for public sector organizations and non-profits.

Developed project plans and referencing various methodologies, guide, and frameworks to suits delivery and improved delivery timeline.

Collaborated with top management in the improvement of gated processes (Concept, Alpha, Beta, Pre-production & Production) followed in new product development. Conducted current state, target state, and gap analysis on business and technical processes. This includes business process re-engineering through techniques such as Value Stream Mapping (VSM).

Use Rational Unified Process to deliver Integrated control system development with 3rd party consultants.

Continually monitored project health using tools such as FMEA/FEA and project risk assessments and improvement evaluated to be 34%

Developed communication documents, presentations, and dashboards for communicating the project status to stakeholders reducing average meeting time by 50%

Key Achievements:

Tempo high speed planning with unmatched precision and speed

SeedEye optical sensor technology for real-time seed counting and monitoring that enhanced precision farming practice.

Cloud-based solution for efficient data management, supporting farmers in decision-making.

Improved delivery timeline by 33% using various methodologies, guides, and frameworks to suit delivery.

Conducted business process re-engineering through techniques such as Value Stream Mapping (VSM), improving process by 35%

Reduced redundancy by 18% through appropriate resource utilization and allocation at key project lifecycle decision points

Evaluated and improved project health using tools such as FMEA/FEA and project risk assessments, resulting in 34% improvement.

Facilitated continuous improvement of PMO processes, led Agile ceremonies (Scrum of scrum), resulting in 25% in team productivity.

Acted as the point of escalation for risks, issues, and obstacles which resulted in 30% reduction in project delivery risks and delays.

Senior Project Manager Jun 2013 – Aug 2015

BlueChip Communications

Projects:

Enterprise network solution build

Application development for site monitoring and downtime monitor

Managed services of enterprise project with multiple vendors, Ericsson, Huawei, Ceragon network,

Equipment swap-out and modernization

Infrastructure deployment and upgrade of IT infrastructure components,

Activities:

Managed & coordinated a $120m managed services contract across multiple vendors ensuring service level agreement (SLA) and KPI fulfillment as outlined in the contract by working with management to resolves issues and ensuring no roadblocks across various teams.

Led the delivery of enterprise network expansion and new infrastructure deployment for cooperate clients in the financial and Oil and gas sectors to improve their CX and winning more projects.

Managed full project life cycle from initiation, Planning, Execution, Monitoring & control to closeout, ensuring all the requisite key controls are in place to manage project constraints to baseline e.g., scope, schedule, budget, and quality, resulting in delivery to timeline, budget, and quality.

Developed an aggressive roll out plan of 16,000 new BTS (2G/3G/LTE) across 25 cities to increase network capacity by 30% & improving CX.

Managed projects according to budgets and regularly provide monthly forecast and updates.

Proactively identifies and manages interdependencies and constraints between assigned projects and other projects to reduce delivery risk to assigned projects and the portfolio.

Created detailed work plan with the technical team that identified the sequences of activities needed to successfully complete the deployment of Cell-on-Wheel (COW) special projects for extra capacity and revenue boost of $6million.

Coordinated & managed the timely delivery of design, implementation, and optimization of specialized in- building solutions (DAS) across 15 major cities.

Key Achievements:

Improved availability from 80% to 98.9% through preventive and corrective management of new and existing enterprise infrastructure projects

Developed change management system, improving system performance by more than 43%

Achieved 85% decrease on congested cells and network expansion through the requirements gathering and implementation of a large-scale city-wide physical sites build optimization of 14,400 sites and nodes.

Managed projects according to budgets and regularly provided monthly forecast and updates resulting in 10% cost optimization.

Facilitated the requirements gathering, managed the implementation of a large-scale citywide physical sites build, optimization on 14,400 Sites and nodes. Achieving 85% decrease on congested cells and network expansion

Project Manager Jun 2007 – Jun 2013

MTN Communications Limited

Projects

Mobile telecommunication network infrastructure expansion

Mobile telecommunication network upgrade –

Modernization and network optimization

Network rollout

Telecommunication hardware deployment, installation, testing and commissioning.

OEM (Original Equipment Manufacturer) Equipment adaptation, testing and deployment.

Activities

Ensured project deliveries are always on track and effectively managed project scopes, schedules, risks, issues, and all dependencies.

Supported all project activities, facilitated stakeholder meetings, captured relevant action points, and followed up resolution plans and communication outcomes which kept everyone in the loop.

Worked closely with functional managers and other stakeholders to create project plans, identify risks, and developed risk mitigation plans thus reducing delays and delivered project successfully within budget, scope, quality, and schedule.

Coordinated and worked with Equipment manufacturers (OEMs) in cluster-wise modernization of radio, core, and power nodes to enhance capacity, improve quality of service (QoS) and update on technologies Provide business application support to the client.

Provided problem solving techniques by defining the problem, identified possible solutions, evaluated he options, selected the best suited and implemented the solution and communicated the solution to stakeholders.

Ensured all Projects are delivered as planned with focus on signed SLAs.

Key Achievements:

Ensured on-time delivery of projects and completed a project 2 weeks earlier than planned by effectively managing project scopes, schedules, risks, and dependencies.

Improved project outcomes through clear communication and follow-up on action items and resolution plans resulting from stakeholder meetings that I facilitated.

Reduced delays and ensured successful project delivery within budget, scope, quality, and schedule by developing project plans, identifying risks, and creating risk mitigating plans in collaboration with functional managers and other stakeholders.

Coordinated with Original Equipment Manufacturers (OEMs) to modernize radio, core, and power nodes in cluster-wise installations to enhance capacity and improve quality of service (QoS), and update technologies and support customers experience.

Contributed to increased revenue by 14% year-on-year by translating business user concepts and ideas into comprehensive business requirements and design documents that led to successful project implementations.

Project Manager Feb 2005 – Jun 2007

Egypro Limited

Projects

Telecommunication hardware deployment, installation, testing and commissioning.

Base Transceiver Station (BTS) build across 23 states 600 sites.

Transmission and Radio Frequency deployment across 23 states

Activities:

Collaborated with OEM in deploying VAMOS feature ($1 million Contract) region-wide for extra voice capacity and huge savings on hardware cost, ensured proper performance KPIs are set, and reporting dashboard is designed for consistent reporting across target audiences.

Coordinated teams in the survey of client sites in the deployment of in-building (DAS) solutions.

Project Planning with supports from Project Teams

Ensured key information and lesson learn are documented and fed into internal systems.

Ensured all Projects are delivered as planned with focus on signed SLAs.

Led Project teams effectively and change control process.

Monitored all internal financial status and ensure data are effectively captured and documented.

Managed financial aspects of contracts to protect the company’s interests and maintained good relationships with client.

Key Achievements:

Increased revenue by 15% through the successful delivery of high-speed data services to customers while strictly adhering to industry and regulatory requirements and delivering timely status reports on work deliverables.

Managed the design and deployment of minimum 4E1 per site for 600 BTS sites within a six-week deadline, resulting in a 20% increase in accessibility and data volume.

Efficiently managed and coordinated the roll-out/upgrade of new BTS sites, nodes re-parenting, tilt optimization, and Automatic Frequency Plan (AFP) for KPI assurance and improvement

Established effective project governance, processes, and systems to be utilized throughout projects, ensured the right quality standards are met and projects are delivered effectively on time, and within budget.

Professional Certifications/Designations

Certified Scrum Master (CSM) June 2020

Certified Lean Portfolio Management (ICP-LPM) August 2021

Project Management Professional (PMP) (In-view)

Lean Six Sigma Yellow Belt October 2020

National Construction Safety Officer (NCSO) June 2017

Education:

Missouri State University

Master’s Project Management Dec -2023

Red River College

Certificate in Business Analysis Sep 2022

Kaduna Polytechnic

Post graduate Diploma. Aug 2000

Kaduna Polytechnic

Diploma, Aug 1994

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