Customer Relations Dining Room
Resume:
Linnet
Kimeu
Waitress
Summary
Experienced food and beverage professional with over 7 years in delivering high quality service in a fast-paced hospitality environments. Skilled in customer relations, staff training, event coordination and maintain operational efficiency. Expertise includes menu knowledge, upselling and ensuring guest satisfaction while adhering to health and safety standards. seeking an opportunity to utilize my skills and qualifications in a collaborative environment, making a meaningful impact and advancing my professional journey.. Experience
Movenpick Resort
form Waitress
Jan 2015 – May 2018
1. Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts. 2. Seated guests quickly and coordinated timely service to minimize table wait times. 3. Accurately taking food and beverage orders. 4. Answered phones politely and promptly while accurately recording and confirming reservations. 5. Retained knowledge of current menu selections for accurate, reliable customer guidance. 6. Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback. 7. Performed additional tasks to keep dining room running smoothly. 8. Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options. 9. processing Payments through cash or credit Card. .
Hyatt Regency Aqaba Ayla Resort
form Hostess
Oct 2018 – Dec 2020
1. Answered Front of house phone to inform customers of wait times, take reservations and record to-go orders. 2. Facilitated smooth operations by restocking front counter areas, topping up change for register and checking server supplies. 3. Supervised activities of dining room staff to maintain service levels and support guest needs. 4. Stayed on top of server availability and table turnover to make accurate decisions about seating locations. 5. Guided guests to appropriate seating for party size and provided food and drink menus. 6. Arranged each place setting attractively and verified all items were clean and free from water spots and chips. 7. Explained preparation of various menu items, describing ingredients and cooking methods to customers. 8. Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests. 9. Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware. . Zale Lounge
form Supervisor
Jan 2021 – Aug 2022
1. Tracked employee productivity, performance and task completion to meet quality standards. 2. Trained staff in till management practices including reviewing and reconciling daily transactions. 3. Strategically planned shift schedules, processed holiday requests and granted leaves to optimize labor costs and productivity. 4. Developed professional relations with company employees of organization to enhance trust and reliability. 5. Met monthly objectives by providing personalized, friendly and knowledgeable customer assistance. 6. Outlined opportunities for job progression and bonuses to encourage employees to maximize potential. 7. Provided one-on-one coaching to improve productivity and skills of employees. 8. Safeguarded timekeeping and personnel documents to maintain accurate records. 9. Strategically delegated tasks throughout multidisciplinary team to yield maximum productivity. . Grand Hyatt. Kuwait
Contact
Email:
************@*****.***
Phone:
DOB:
23.03.1996
Nationality:
Kenyan
Gender:
Female
Skills
Menu Knowledge
Customer Service
Active listening
Adaptability
Attention to detail
Collaboration
Communication
Cleaning Tables
Food Safety
Proficiency In Microsoft Office
Language
Arabic
English
Swahili
Currently In French Classes
form Hostess
Dec 1. Seating 2022 – guests Oct 2023 in appropriate sections, rotating sections to avoid overwhelming servers. 2. Coaching and developing junior staff members, leading by example to maintain first-class service. 3. Inspecting restrooms periodically to enforce maintenance of cleanliness standards. 4. Informing guests of name of server to facilitate smooth handoff to service staff. 5. Keeping immediate supervisor informed of significant matters and took corrective action where possible. 6 . Handling customer complaints politely and professionally, escalating complex complaints to managers for assistance. 7 . Conducting general administration duties by taking reservations, responding to email enquiries and answering external calls. 8. Managing waiting list and communicating information to guests about availability of tables, providing exceptional customer service. 9 . Repeating reservation requests back to guests about day, date and time to eliminate possibility of mistakes. 10. Proactively engaging with guests to confirm satisfaction with service, food and drinks. 11. Reviewing and learning menu changes to provide up-to-date information to guests and recommending dishes based on requirements. . Komarock Lounge
form Restaurant Supervisor
Jun 2024 – CONTINUE
1.Managing operation. Ensuring food and drink are prepared to and served the restaurant standards, and that portion sizes and presentation are consistent. 2.Ensuring compliance. Ensuring the restaurant complies with healthy and safety regulations, and that all employees follow companies policies and Procedures. 3.Managing Staff. Training and managing staff, including planning work schedules and conducting performance Reviews. 4.Managing operation. Overseeing the opening and closing of the restaurant, and ensuring all equipment function properly. 5.Managing customer Service. Providing exceptional customer Service, responding to complaints, and developing strategies to improve the customer experience. 6.Managing event's. Planning and overseeing events, including coordinating with clients and managing staff. 7. Reporting. Keeping detailed records of daily operations, including sales reports, staff performance and customer feedback. .
Education
High School Diploma
form Mumbuni Girls High School
Jan 2010 – Nov 2014
Achievement
Developed Onboarding Materials For New Hire, resulting In a 40% reduction in training time for new hires in Zale Lounge
Hystar Certificate of recognition for positie guest comments in tripadvisor in Hyatt Regency
Organised community food drives Feeding Over 500 Families In need Introduced Family Package which has increased sales with 20%.
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